OOTP Go won't go past loading screen

cournoyer · 03-18-2022, 10:32 AM

I was playing yesterday with no issues, but today I went to open it and I'm only getting a black screen with the logo in the middle. Tried a few times, restarting my phone, uninstalling/reinstalling the app to no avail. Is this a common issue right now and any way to fix?

Bullwinkle · 03-18-2022, 01:45 PM

I too have not gotten past the black screen with Go logo in the middle. Problem started on Wednesday (3/16). Pixel 4 running Android 12...

gbravo777 · 03-20-2022, 07:16 PM

Same here.
Pixel 5 isn't working.
Installed in a Huawei Nova 3i and it works.

cournoyer · 03-21-2022, 12:19 PM

Quote:

Originally Posted by gbravo777

Same here.
Pixel 5 isn't working.
Installed in a Huawei Nova 3i and it works.

Interesting, I'm running a Pixel 5 as well. Might have to just download on an old phone at this point

ecd1973 · 03-22-2022, 09:53 AM

My login streak is in jeopardy! Haha.

Seriously though I hope I don't lose it. Still unable to load on Pixel 6 Pro.

Will Beh · 03-22-2022, 04:56 PM

Hi everyone, so so sorry about this issue. It's a problem relating to the new OS 13 on Android. We're working to get a patch out soon that'll fix it, but in the meantime if it's easy to downgrade the OS that's what I would suggest if you wish to launch it.

cournoyer · 03-23-2022, 10:23 AM

Quote:

Originally Posted by Will Beh

Hi everyone, so so sorry about this issue. It's a problem relating to the new OS 13 on Android. We're working to get a patch out soon that'll fix it, but in the meantime if it's easy to downgrade the OS that's what I would suggest if you wish to launch it.

Thanks for the response! Absolutely love the game so I appreciate you guys fixing the issue

Will Beh · 03-28-2022, 09:18 PM

Quote:

Originally Posted by cournoyer

Thanks for the response! Absolutely love the game so I appreciate you guys fixing the issue

We just rolled out a new patch that should help, so please let me know if it does. I haven't made an announcement about it yet because it's only on Android at the moment as we wait for App Store approval. However the main update is the fix for this Android issue so we figured it was best to get it out asap since it was already approved.

cournoyer · 03-29-2022, 09:30 AM

Quote:

Originally Posted by Will Beh

We just rolled out a new patch that should help, so please let me know if it does. I haven't made an announcement about it yet because it's only on Android at the moment as we wait for App Store approval. However the main update is the fix for this Android issue so we figured it was best to get it out asap since it was already approved.

Worked for me! Thanks!

Bullwinkle · 04-01-2022, 05:12 PM

I am back online too. Thank you very much!

03-18-2022, 10:32 AM	#1
cournoyer Bat Boy Join Date: Jun 2021 Posts: 6	OOTP Go won't go past loading screen I was playing yesterday with no issues, but today I went to open it and I'm only getting a black screen with the logo in the middle. Tried a few times, restarting my phone, uninstalling/reinstalling the app to no avail. Is this a common issue right now and any way to fix?

03-22-2022, 09:53 AM	#5
ecd1973 Major Leagues Join Date: Mar 2007 Location: NJ, USA Posts: 309	My login streak is in jeopardy! Haha. Seriously though I hope I don't lose it. Still unable to load on Pixel 6 Pro. __________________

03-18-2022, 01:45 PM	#2
Bullwinkle Bat Boy Join Date: Mar 2022 Posts: 2	I too have not gotten past the black screen with Go logo in the middle. Problem started on Wednesday (3/16). Pixel 4 running Android 12...

03-20-2022, 07:16 PM	#3
gbravo777 Bat Boy Join Date: Mar 2022 Posts: 1	Same here. Pixel 5 isn't working. Installed in a Huawei Nova 3i and it works.

03-22-2022, 04:56 PM	#6
Will Beh OOTP Developments Join Date: May 2020 Location: Canada Posts: 1,346	Hi everyone, so so sorry about this issue. It's a problem relating to the new OS 13 on Android. We're working to get a patch out soon that'll fix it, but in the meantime if it's easy to downgrade the OS that's what I would suggest if you wish to launch it.

04-01-2022, 05:12 PM	#10
Bullwinkle Bat Boy Join Date: Mar 2022 Posts: 2	I am back online too. Thank you very much!