iPhone 8 and iOS 14.6 - App crashes on startup

[Will Beh]

Ok I got in touch with an Apple person. Can someone please take a screen recording of them installing the app, then opening it and it crashing?
Also, could someone encountering this issue please send me their apple ID (as a direct message if you wish), it will help the Apple support track down the issue

[rastyk]

Originally Posted by Catchthedamnball

I'm having a similar problem on iPhone SE, also iOS 14.6. No crash logs.

14.4.2, iPhone se (2020). crashing there too.

[goblinfrog]

Originally Posted by Will Beh

Ok I got in touch with an Apple person. Can someone please take a screen recording of them installing the app, then opening it and it crashing?
Also, could someone encountering this issue please send me their apple ID (as a direct message if you wish), it will help the Apple support track down the issue

https://www.youtube.com/watch?v=inGDiRILq5U

[Ruin]

Originally Posted by goblinfrog

https://www.youtube.com/watch?v=inGDiRILq5U

That's the same behavior I'm seeing.

[Will Beh]

Excellent, thank you all very much

[The Game]

Originally Posted by Will Beh

In your phone's settings, can you allow your device to send us crash logs? Then repeat the issue.

While the icon appears on my home screen, Go does not appear in my Apps list. I am having the same issue as everyone else iphone 8.

[The Game]

Originally Posted by Will Beh

I've contacted Apple Developer support, but in the meantime I can try to take a look at the crash logs. Can you do the following
-Open Settings app.
-Tap Privacy.
-Tap Analytics & Improvements.
-Tap Analytics Data.
-Scroll down to items that start with "OOTP"
-upload the crash log if you see it

i am not seeing any.

[thejojo]

Originally Posted by Ruin

That's the same behavior I'm seeing.

Exact same thing here.

[giantsfan777]

Same here on iPhone SE
Fully updated, even closed all apps and rebooted.
Splash screen -> crash back to home

[Bluefarm]

Any updates yet? Still having this issue. Thanks

[Mikocop]

I have an iPad and the game crashes before I can get to first pitch

[Will Beh]

Originally Posted by Bluefarm

Any updates yet? Still having this issue. Thanks

Hey, not too much in the way of tangible updates just yet unfortunately. I am in contact with Apple Developer Support and I got them all the info the requested as of yesterday. At the moment I am just waiting to hear back

[Will Beh]

Originally Posted by Mikocop

I have an iPad and the game crashes before I can get to first pitch

This would be a different crash than the one people are experiencing in this thread. Can I first ask you to check that your iPad has more than 2GB of RAM, since we don't support less. If it does, then can I then ask you to make a separate forum post about the issue and I can help you directly

[brigdesatis]

I have iPhone SE 1st generation. iOS 14.6. Same issue.

[goblinfrog]

any updates? Got a long trip coming up soon and would really like to enjoy the game on the go

[Bluefarm]

Any word or do i need a new Phone.. lol

[Will Beh]

Hi everyone, I've been in contact with Apple people and had some back and forth so far, but they have been unfortunately slow. I'll keep you all posted. Sorry it's not much of an update, but that's where it's at at the moment

[giantsfan777]

Originally Posted by Will Beh

Hi everyone, I've been in contact with Apple people and had some back and forth so far, but they have been unfortunately slow. I'll keep you all posted. Sorry it's not much of an update, but that's where it's at at the moment

Keep up the good work. Can’t wait to play the game!

[Bluefarm]

Have they given any indication if its a IOS or certain phone problem or the Combination. Thanks

[Will Beh]

Originally Posted by Bluefarm

Have they given any indication if its a IOS or certain phone problem or the Combination. Thanks

No exact word on the issue yet, but in a day or so I may ask for some logs from people that have experienced the issue.