Please post here for problems re "corrupt or a save-game from an old version" - Page 2

Will Beh · 10-26-2021, 11:00 PM

Quote:

Originally Posted by tdawg325

I reran the trace, and it made 2 files for some reason. I attached both of them. Thank you again for your help

Sorry for the delayed response. I can't seem to see anything in those trace files about the corruption. To confirm, is this what you do--
1) Open the app
2) Go to settings and enable debug mode
3) Click on the load game button for the corrupt game
4) Wait to see the corruption message
5) Go to the phone's home screen and open the Files app
6) Grab the most recent trace (or all of them is fine as well)

Will Beh · 10-26-2021, 11:03 PM

Quote:

Originally Posted by RebelScum

Just lost a 156 game season with the corrupted file message... A51 samsung...49 0ut of 128gb memory used... I'm always careful about saving and never hard close. Still haven't made it through a season yet.

If possible, can you zip the app files and send it to me so I can take a look?
This folder
\Phone\Android\data\com.com2us.ootpbbgo.android.go ogle.global.normal\files

tdawg325 · 10-28-2021, 03:13 PM

Quote:

Originally Posted by Will Beh

Sorry for the delayed response. I can't seem to see anything in those trace files about the corruption. To confirm, is this what you do--
1) Open the app
2) Go to settings and enable debug mode
3) Click on the load game button for the corrupt game
4) Wait to see the corruption message
5) Go to the phone's home screen and open the Files app
6) Grab the most recent trace (or all of them is fine as well)

I reran the trace and got the same file. Not sure what is wrong. At this point, I've started another game, so no need to worry about it.

Thank you for your help though!

krazak25 · 11-09-2021, 11:17 PM

I am in the 4th season of my franchise, and I'm getting the corrupt file error. I'm using a Galaxy S21 Ultra. The last time I played the game I did an in-game 'Save & Exit'. Next time I tried to switch to the app it wouldn't load. The error in the log file says:
2021-11-10 10:28:02 load_players: Loading players
2021-11-10 10:28:02 load_players: Error 5
2021-11-10 10:28:03 load_database_files: An error occurred while loading the database! Could not load players file

Any help would be greatly appreciated.

I have zipped up the file directory, but I was unable to copy the files\AppData\prefs\saved_games\New Game.lg\text_data DAT file.

https://drive.google.com/file/d/1aOb...ew?usp=sharing

Will Beh · 11-16-2021, 09:39 PM

Quote:

Originally Posted by tdawg325

I reran the trace and got the same file. Not sure what is wrong. At this point, I've started another game, so no need to worry about it.

Thank you for your help though!

No worries, and I'm sorry about the issue

Will Beh · 11-16-2021, 09:40 PM

Quote:

Originally Posted by krazak25

I am in the 4th season of my franchise, and I'm getting the corrupt file error. I'm using a Galaxy S21 Ultra. The last time I played the game I did an in-game 'Save & Exit'. Next time I tried to switch to the app it wouldn't load. The error in the log file says:
2021-11-10 10:28:02 load_players: Loading players
2021-11-10 10:28:02 load_players: Error 5
2021-11-10 10:28:03 load_database_files: An error occurred while loading the database! Could not load players file

Any help would be greatly appreciated.

I have zipped up the file directory, but I was unable to copy the files\AppData\prefs\saved_games\New Game.lg\text_data DAT file.

https://drive.google.com/file/d/1aOb...ew?usp=sharing

Sent you a direct message with a link to the fixed save that you can download

Mug · 11-17-2021, 11:03 PM

I'm getting the same error and would love if you were able to restore my several-season-old league. I was saving within the game and it hung (I want to say it was at 48%). Not sure why. I have the same error message in the trace:
2021-11-13 10:45:18 load_players: Loading players
2021-11-13 10:45:18 load_players: Error 5
2021-11-13 10:45:18 load_database_files: An error occurred while loading the database! Could not load players file

I zipped up my files here. I really appreciate anything you can do.
https://drive.google.com/file/d/13e5...ew?usp=sharing

Sccoticusprime · 11-18-2021, 09:07 PM

This morning, I made a bid on a player, won the bid, and he did not show up on my roster. Biz Mackey... Not showing up on the Active or Reserve roster...

Do I need to activate him somehow?

Sccoticusprime · 11-18-2021, 09:26 PM

Weird, Showing up on the collection gallery but not on the rosters??

Sccoticusprime · 11-19-2021, 08:15 AM

OK, I figured out how to activate a player. Not sure why I have to do that, but he is on the active roster now.

Will Beh · 11-25-2021, 04:07 PM

Quote:

Originally Posted by Mug

I'm getting the same error and would love if you were able to restore my several-season-old league. I was saving within the game and it hung (I want to say it was at 48%). Not sure why. I have the same error message in the trace:
2021-11-13 10:45:18 load_players: Loading players
2021-11-13 10:45:18 load_players: Error 5
2021-11-13 10:45:18 load_database_files: An error occurred while loading the database! Could not load players file

I zipped up my files here. I really appreciate anything you can do.
https://drive.google.com/file/d/13e5...ew?usp=sharing

Ok I'll see what I can do, sorry about this.
This particular issue seems to be more common than I thought, can I ask you what you were doing in the previous session before it told you it was corrupted?

Mug · 11-26-2021, 01:17 PM

Quote:

Originally Posted by Will Beh

Ok I'll see what I can do, sorry about this.
This particular issue seems to be more common than I thought, can I ask you what you were doing in the previous session before it told you it was corrupted?

Thank you so much, this worked great. I wish I could remember anything unusual about the previous session. I think I had just played a game and saved afterward, and the save got hung up. I don't remember anything else unusual, but I can't rule out that I hit a different phone notification during the save process and moved to a different application or something like that. But it just stayed at 48% until I had no choice but to close the app.

One thing I was wondering, since it's probably impossible to control for every contingency that can corrupt a save - is it maybe possible for the save process to first back up a copy of the previous save? Then if the save fails, there's something to fall back to.

Anyway, thanks again for your help, I am very happy to have my league back.

Will Beh · 11-26-2021, 04:48 PM

Quote:

Originally Posted by Mug

Thank you so much, this worked great. I wish I could remember anything unusual about the previous session. I think I had just played a game and saved afterward, and the save got hung up. I don't remember anything else unusual, but I can't rule out that I hit a different phone notification during the save process and moved to a different application or something like that. But it just stayed at 48% until I had no choice but to close the app.

One thing I was wondering, since it's probably impossible to control for every contingency that can corrupt a save - is it maybe possible for the save process to first back up a copy of the previous save? Then if the save fails, there's something to fall back to.

Anyway, thanks again for your help, I am very happy to have my league back.

Ah ok thanks, I'll look into this notification thing during saving.

So there is an auto-save backup, but the issue here is that this specific problem seems to exist in both the save and auto-save. So I'll have to reproduce to fix the root cause, but until then at least I can manually fix it for people

greenwoodguy · 11-28-2021, 12:54 AM

This most recent update (steam version) of ootp 22 is the first time I have had this problem. Old saves will not load, saying they were from an old version of OOTP (21 for example) or corrupted. I made a new save because of this, and when I went to load it for the first time after closing the game, the same issue occurred. The backups I created for these games also come up as corrupted when I attempt to restore from them. I am on the steam version of OOTP 22, running Windows 10, on a computer with plenty of available internal storage and above recommended specs.

Will Beh · 11-30-2021, 04:02 AM

Quote:

Originally Posted by greenwoodguy

This most recent update (steam version) of ootp 22 is the first time I have had this problem. Old saves will not load, saying they were from an old version of OOTP (21 for example) or corrupted. I made a new save because of this, and when I went to load it for the first time after closing the game, the same issue occurred. The backups I created for these games also come up as corrupted when I attempt to restore from them. I am on the steam version of OOTP 22, running Windows 10, on a computer with plenty of available internal storage and above recommended specs.

Hey sorry, this is the OOTP Go! forums, could you send a ticket with your issue to our support team? They'll be able to work through things with you and hopefully get it sorted out

Redsfan6272 · 12-17-2021, 12:15 AM

I am getting the same messages on my Samsung Tablet TAB S2.. (OOTP GO App) I will attach the pictures of what i am seeing I have no idea how to restore a season as there are no good procedures. Also Noway to see a backup as it doesnt show a Tab heading for Backups..I never got to the All Star game when this happens. I started a New season and it did the same thing..

Redsfan6272 · 12-17-2021, 12:24 AM

here are the pictures of my tablet screen.. I have plenty of memory space. So thats not the issue

coolkyote · 02-09-2022, 01:27 AM

I have been playing OOTP 22 for thirty seasons now and got an error message that stated "OOTP cannot load this database because it has been created with an earlier version of OOTP. Please use the button "import OOTP 21 to import the database".

OOTP 22 is the only version I've ever used, I don't have OOTP 21 so not sure why this error even happened. I am using the game on my PC from Steam and have never had a problem before and cannot restore any previous save because this game only has one save file nor does any restore feature on Steam work like it does with any other game.

Would really appreciate it if any help can be had other than "start a new season" because I won't be playing this game if it still has serious stability issues....my first experience with OOTP and hoping it won't be my last as I was really enjoying the game.

abirch10 · 06-22-2022, 01:00 AM

4th time I lost a franchise due to this error. Might just move on at this point

TeddyRoos · 08-06-2022, 09:39 PM

Working on an IPad with 50 gigs of free memory. Started the game. Chose a team. Made a couple trades. Set my lineups. Tried to start the first game in 2022 season and the sound comes on for a few seconds and the game blows up. Takes me back to the main screen of the iPad.

11-09-2021, 11:17 PM	#24
krazak25 Bat Boy Join Date: Nov 2021 Posts: 1	I am in the 4th season of my franchise, and I'm getting the corrupt file error. I'm using a Galaxy S21 Ultra. The last time I played the game I did an in-game 'Save & Exit'. Next time I tried to switch to the app it wouldn't load. The error in the log file says: 2021-11-10 10:28:02 load_players: Loading players 2021-11-10 10:28:02 load_players: Error 5 2021-11-10 10:28:03 load_database_files: An error occurred while loading the database! Could not load players file Any help would be greatly appreciated. I have zipped up the file directory, but I was unable to copy the files\AppData\prefs\saved_games\New Game.lg\text_data DAT file. https://drive.google.com/file/d/1aOb...ew?usp=sharing Last edited by krazak25; 11-10-2021 at 10:05 PM. Reason: Update

11-18-2021, 09:07 PM	#28
Sccoticusprime Bat Boy Join Date: Nov 2021 Posts: 3	Newly Purchased Player not Showing up on Perfect Team Roster This morning, I made a bid on a player, won the bid, and he did not show up on my roster. Biz Mackey... Not showing up on the Active or Reserve roster... Do I need to activate him somehow?

11-18-2021, 09:26 PM	#29
Sccoticusprime Bat Boy Join Date: Nov 2021 Posts: 3	Newly Purchased Player not Showing up on Perfect Team Roster Weird, Showing up on the collection gallery but not on the rosters??

11-19-2021, 08:15 AM	#30
Sccoticusprime Bat Boy Join Date: Nov 2021 Posts: 3	Newly Purchased Player not Showing up on Perfect Team Roster OK, I figured out how to activate a player. Not sure why I have to do that, but he is on the active roster now.

11-28-2021, 12:54 AM	#34
greenwoodguy Bat Boy Join Date: Apr 2018 Posts: 8	Never had this issue before this update This most recent update (steam version) of ootp 22 is the first time I have had this problem. Old saves will not load, saying they were from an old version of OOTP (21 for example) or corrupted. I made a new save because of this, and when I went to load it for the first time after closing the game, the same issue occurred. The backups I created for these games also come up as corrupted when I attempt to restore from them. I am on the steam version of OOTP 22, running Windows 10, on a computer with plenty of available internal storage and above recommended specs.

11-17-2021, 11:03 PM	#27
Mug Bat Boy Join Date: Nov 2021 Posts: 2	I'm getting the same error and would love if you were able to restore my several-season-old league. I was saving within the game and it hung (I want to say it was at 48%). Not sure why. I have the same error message in the trace: 2021-11-13 10:45:18 load_players: Loading players 2021-11-13 10:45:18 load_players: Error 5 2021-11-13 10:45:18 load_database_files: An error occurred while loading the database! Could not load players file I zipped up my files here. I really appreciate anything you can do. https://drive.google.com/file/d/13e5...ew?usp=sharing

12-17-2021, 12:15 AM	#36
Redsfan6272 Bat Boy Join Date: Mar 2020 Posts: 12	I am getting the same messages on my Samsung Tablet TAB S2.. (OOTP GO App) I will attach the pictures of what i am seeing I have no idea how to restore a season as there are no good procedures. Also Noway to see a backup as it doesnt show a Tab heading for Backups..I never got to the All Star game when this happens. I started a New season and it did the same thing.. Last edited by Redsfan6272; 12-17-2021 at 12:25 AM.

12-17-2021, 12:24 AM	#37
Redsfan6272 Bat Boy Join Date: Mar 2020 Posts: 12	here are the pictures of my tablet screen.. I have plenty of memory space. So thats not the issue Attached Images

02-09-2022, 01:27 AM	#38
coolkyote Bat Boy Join Date: Feb 2022 Posts: 5	Cannot load database because it has been created with old version I have been playing OOTP 22 for thirty seasons now and got an error message that stated "OOTP cannot load this database because it has been created with an earlier version of OOTP. Please use the button "import OOTP 21 to import the database". OOTP 22 is the only version I've ever used, I don't have OOTP 21 so not sure why this error even happened. I am using the game on my PC from Steam and have never had a problem before and cannot restore any previous save because this game only has one save file nor does any restore feature on Steam work like it does with any other game. Would really appreciate it if any help can be had other than "start a new season" because I won't be playing this game if it still has serious stability issues....my first experience with OOTP and hoping it won't be my last as I was really enjoying the game.

06-22-2022, 01:00 AM	#39
abirch10 Minors (Rookie Ball) Join Date: May 2017 Posts: 41	4th time I lost a franchise due to this error. Might just move on at this point

08-06-2022, 09:39 PM	#40
TeddyRoos Minors (Rookie Ball) Join Date: Dec 2013 Location: Ohio Posts: 42	Can’t start a game Working on an IPad with 50 gigs of free memory. Started the game. Chose a team. Made a couple trades. Set my lineups. Tried to start the first game in 2022 season and the sound comes on for a few seconds and the game blows up. Takes me back to the main screen of the iPad.