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It definitely seems like this is an issue that you may need to work out with eSellerate directly.
One possibility is that, through trial and error, eSellerate thinks that you have already "used up" your licenses. I would contact them and do the following:
1. Confirm that you have the correct Order ID / e-mail registered.
2. Once you have done that, ask them to check whether either of your 2 licenses (you get 2 licenses with your purchase) are currently "in use." If they are, ask them to remove those so that both of your licenses are available.
You could also try the Manual Activation option on the eSellerate support page.
One other possibility to consider: the Mac and PC versions of the game have completely separate licenses. Is it possible that you mistakenly purchased the PC version of the game? That would explain why eSellerate doesn't recognize your order ID...
Can you post a screenshot of your confirmation e-mail, with the naughty bits blanked out?
Thanks,
Steve
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