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madworld67 · 03-22-2007, 04:00 PM

I'm unable to license the game on my MacBook Pro. I get the eSellerate opening dialog and hit the option key to get the Reinstall button. I enter my order number and email address and get the following message:
ERROR: The order information you entered does not match our records. Please double-check your entry and try again. You must be using the same version of the software to reinstall as you originally used to purchase.

I'm using the correct information and if I look at the eSellerate confirmation dialog it does pull my personal info back just not the Order info.

Any suggestions?

--Mike

03-22-2007, 04:00 PM	#1
madworld67 Bat Boy Join Date: Jun 2006 Posts: 6	Problem licensing on the mac I'm unable to license the game on my MacBook Pro. I get the eSellerate opening dialog and hit the option key to get the Reinstall button. I enter my order number and email address and get the following message: ERROR: The order information you entered does not match our records. Please double-check your entry and try again. You must be using the same version of the software to reinstall as you originally used to purchase. I'm using the correct information and if I look at the eSellerate confirmation dialog it does pull my personal info back just not the Order info. Any suggestions? --Mike