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Submit a ticket and I'll give you directions on how to connect me to your computer. Basically, I can work on your computer while you watch and you can talk to me via the chat window. I use LogMeIn Rescue to do this which will NOT remain on your computer when we're done.
This way we can work together to figure it out. Connecting me is easy and takes only a couple of minutes on average. All we'll need to do is figure out a day and time (plus your time zone) to do this.
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