Quote:
Originally Posted by Jagger
OK, I paid for OOTP12 last Thursday. This is Tuesday and I still don't have a confirmation email or passwords.
Nothing in span, did get some automated responses when I filled out a support ticket, but nothing from a real human being that suggests my problem is being handled.
Anyone have any last suggestions before I call my credit card company and ask them to revoke the charge?
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Quote:
Originally Posted by actionjackson
I put in a support ticket for an admittedly less urgent issue than yours last Wednesday and have heard nothing either aside from the supposedly soothing automated response. My issue is a gamebreaker for me. Yours? You can't really answer that if you can't get into the darn game.
I don't know if everybody's taking a collective time out at the completion of the development cycle or what, but it is not like this company to neglect its customers or let support tickets slide. The support centre is manned by dedicated volunteers who don't get enough recognition for all the hard, unpaid effort that they put into attempting to help people who are having issues with the game. All that being said, this is inexcusable. Please accept this bumping of your thread as a humble contribution from an OOTP outsider who, much like yourself, is just looking for some answers so he can get to...you know...play the game.
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To Jagger and actionjackson:
Guys, I'm in the process of joining Tech Support. I am currently awaiting Andreas to get me set up. After he does, I plan on hitting the ground running. I hear your concerns. It is annoying when you need help and there seems to be no one there. I should hear from Andreas sometime today. If not, I plan on sending him a PM and will try to get him to expedite setting me up to handle support tickets. I will also let him know that he or Markus need to do something because this isn't making them look good at all. Just because the chaos that v.12 stirred up has settled down is definitely no excuse to ignore new tickets. Again, I hear ya.
In the meantime, please be patient.
Cheers,
Lollar9