Ok, I called esellerate again today. The salesperson knew nothing and kept telling me to call OOTP company. I told her esellerate was responsible for sending me the confirmation email and not OOTP. The sale is not complete until I receive the confirmation email with passwords. This is an esellerate responsibility. All of this was completely over her head. Finally asked to talk to a manager.
The manager discovered the problem. Apparently, the email address was incorrect. However, the manager could not correct the problem. He stated that I needed to send an email to
support@esellerate.net requesting that they update my email address and wait another 24 hours for a response.... I just sent the email out.
Amazingly, the OOTP12 download would still allow me to order OOTP12 at the discounted $19.99 rate through the esellerate internet order system. I am tempted to contact my credit card company and cancel my original order and then reorder using the internet connection to esellerate. I suspect it would be quicker than hoping my email gets a timely response. Although with my luck, as soon as I cancel the credit card charge, I might find the OOTP12 price updated to the normal pricing.