Quote:
Originally Posted by Lollar9
To Jagger and actionjackson:
Guys, I'm in the process of joining Tech Support. I am currently awaiting Andreas to get me set up. After he does, I plan on hitting the ground running. I hear your concerns. It is annoying when you need help and there seems to be no one there. I should hear from Andreas sometime today. If not, I plan on sending him a PM and will try to get him to expedite setting me up to handle support tickets. I will also let him know that he or Markus need to do something because this isn't making them look good at all. Just because the chaos that v.12 stirred up has settled down is definitely no excuse to ignore new tickets. Again, I hear ya.
In the meantime, please be patient.
Cheers,
Lollar9
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I hope I haven't come across as going all (poster who shall remain nameless) on you guys. I know you guys do a ton without a lot of thanks or recognition, at least not as much as you deserve, which is why I included this amongst my frustration...
Quote:
Originally Posted by actionjackson
The support centre is manned by dedicated volunteers who don't get enough recognition for all the hard, unpaid effort that they put into attempting to help people who are having issues with the game.
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Cheers and get to me when you get to me. It's reassuring to know that somebody's aware of my issue and thankfully Jagger's has now been resolved.
