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Replied in the other thread. Copied here:
I believe it is likely still the case that if you have opted out of emails from us in the past at some point, you won't receive emails like this either. Another possibility is the email got caught in a spam filter.
As mentioned, the links are posted, so if you have pre-ordered and have a serial number, you can download them and play. No need for the "official" email from us
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