Quote:
Originally Posted by Findest2001
I can't speak for the OP but in reference to my aforementioned issues, I did open several tickets. Each issue except the first (because I didn't think I would NEED to open multiple tickets as I had never had a problem with their support in previous years) I opened multiple tickets. Again, that seems to go against what should be deemed "quality" customer support. If it's a one-time thing I completely understand, but in regards to my issues I had to open multiple tickets 3 separate times IIRC. I doubt that's an "oversight".
Everyone makes mistakes, but there's clearly a lack of support currently going on.
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Typically, you shouldn't need to open multiple tickets. If you do, it can actually make it easier for us to keep track of things, but if you prefer just to reply to an older ticket with an email, that will keep that ticket open and we'll reply to it.