Quote:
Originally Posted by Findest2001
I had an issue with the exact same problem a few weeks ago. I opened a ticket, waited 5 or 6 days with no response, and then finally purchased a new laptop. However, I was lucky enough to have a leftover license available. It seriously took 6 days before I got a response, and the response was "we've been trying to reach you and haven't heard back, so we're closing the ticket. If you have further issues don't hesitate to open a new ticket."
I firmly believe they've put almost all,if not all, of their current resources into OOTP 20 and completely forgotten about OOTP 19 customers.
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Quote:
Originally Posted by Higgs44
most likely, though I bet if the headline read... Perfect Team... Theyd have answered within seconds.
Just another reason not to purchase OOTP 20
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The problem with a few folks seeing slow response times in the last couple weeks is that I do all the license replies, and I was unexpectedly out of work for a week plus, at the same time a few other folks were out as well. Which left us really short handed and meant that some things got overlooked or weren't able to be handled by the folks that were working, especially some licensing issues.
Then it's taken quite a while to get caught up with everything once I came back. Everything has been replied to and sorted out now, and we should be back to our normal response times going forward.
So we're really sorry for the slow replies, but it was simply due to unexpected circumstances and being a bit understaffed for a week or so. It has nothing to do with whether a customer has OOTP19 or OOTP20 or Perfect Team or anything like that.
It's just that we're a very small company and we can occasionally get behind on things due to life interfering and not having enough staff to take care of everything that needs to be done when someone is out or when unexpected circumstances come up.
95% of the time though, I think we have far quicker and more helpful responses than companies that have the budget to devote a lot more staff and resources to support than we are able to.