[Findest2001]

I've been working with tech support for WEEKS trying to resolve my grame crashing. I paid for a game and put money into PT and all I get is an email every few days? CALL ME and work on it with me so I can use the product I've paid for.

I get an email "try this". I try it minutes after the email is sent and it doesn't work. I within 20 min of trying send an email back saying it didn't work, then MAYBE I get an email saying they'll look into it. I get an email following up a day or two later, and rinse repeat.

Work on it in real time. THIS SHOULD NOT TAKE WEEKS TO RESOLVE. Call me and fix it over the phone. It would've been fixed a week ago. Instead I'm getting more and more angry it isn't resolved yet.

PS We have tried all the force reinstallation, windowed mode, I've even done error-check/virus scan/defrag/malware scans on my pc as well as update drivers and windows OS. It's the game, not my computer. I've sent several trace files and gotten no response about them. I've deleted and re-installed the game twice so far. All my other PC functions work fine.