Quote:
Originally Posted by ZootMurph
One thing you can learn from all this here is that you shouldn't put out a game until it's ready. You guys at Wolverine try too hard to keep pushing out games, to the point ALL the games you put out are thin and weak. You want a big time game, FOCUS a LOT more on each individual game, and don't put it out until it's READY.
Another thing is do not just ignore the game once you've put out the next version of another game.
Finally, customer service is extremely weak. First, your football offering really has the weakest manual I've ever seen. It's been around long enough now that it should be fleshed out much better... but you don't put enough time and effort into each game, you just push one out and go to the next. Second, once your developers hear things they don't like about their games, even when made in good conscience trying to improve the game, the developers ignore them... again, showing poor customer service. Lastly, games are put out, beta tested for a few weeks, then that's all. Effort into the game disappears. That's not the proper development cycle for a game. Once again, terrible customer service based on trying to push too many games out.
If you want to actually make money, make ONE good game, build an audience, then make a second GOOD game... etc. You've got a bunch of subpar games taking too much time and effort and you'll never get big because you aren't putting out anything good enough to be big. Ideas are there, but ideas don't get customers, products do.
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There's really no reason to respond to most of this but I will respond that our customer service is anything but poor or weak.
Just because our developers (myself included) choose to not implement a suggestion or respond to one or maybe even don't see it does not make poor customer service. We don't have time to purposely ignore anyone, even the people who make awful suggestions and our development cycle does not work how you feel it should and no, changing that is not going to make us big.
Our company is growing just fine because people feel we are responsive and put out a product that is constantly improving from version to version across the board. Some people buy each new version, some wait until they feel there are enough improvements across multiple versions...that's all fine by me. We're going to keep doing what we're doing and improving with the resources we have to stay in business and stay in the game.
I'm sorry you don't agree, and that's ok. Thanks for trying our games and I hope you find other products that you feel more satisfied with.