OOTP Developments Forums - View Single Post - Steam users, please review OOTP 21. Thank you!

bd001217 · 08-08-2020, 01:46 AM

I wouldn't mind renewing if I could get it to work.

I purchased the steam version (at least it looked that way on the page that i used to make the purchase, it said Steam Key.

I already had OOTP 21 for windows, but I purchased a product called Xtra-PC which is basically Linux on a thumb drive and I wanted to purchase the Linux version of OOTP21... so I did, from Steam since that was the one that mentioned that it worked with Linux.

I was able to download, extract and install OOTP21 in Linux.

However, the License Key I was sent doesn't work.

I also received these instructions:

The serial number above is your Steam key. To activate the Steam key, simply follow either one of these procedures:

Launch the Steam client software and log into your Steam account.
Click the "+ Add a Game" button at the lower-left corner of your Steam client, then choose "Activate a Product on Steam..."
Click Next.
Read and agree to the Steam subscriber agreement.
Enter your Steam key in the "Product Code" box.
Steam will then either install the game, or provide instructions if there are any additional steps you need to take to complete the download and installation.

or

Launch the Steam client software and log into your Steam account.
Click the Games menu at the top of the screen, then choose "Activate a Product on Steam..."
Enter your Steam key in the "Product Code" box.
Steam will then either install the game, or provide instructions if there are any additional steps you need to take to complete the download and installation.

By Steam client software, I'm assuming they mean OOTP21.

So I launched OOTP21, but there is no Games menu, and there's no button to "add a game" button in the lower left corner... there's just a button to Enter my license key, which I did. It told me it could not activate the license.

I created and logged into my Steam account in a browser, but how does that do anything? It doesn't show that I made the purchase.

But according to the email containing the Key, I purchased the game from FastSpring.

So who do I contact to activate this game? The key I was sent doesn't work.

The License key i was sent has 15 characters, 5 characters followed by a dash and five characters and another dash and five characters.

(I tried to submit a ticket in the customer service portal, but when I clicked on the link to submit the ticket, I got a "Sorry, the page you have requested was not found" message).

08-08-2020, 01:46 AM	#23
bd001217 Minors (Single A) Join Date: Nov 2014 Location: Florida Posts: 56	I wouldn't mind renewing if I could get it to work. I purchased the steam version (at least it looked that way on the page that i used to make the purchase, it said Steam Key. I already had OOTP 21 for windows, but I purchased a product called Xtra-PC which is basically Linux on a thumb drive and I wanted to purchase the Linux version of OOTP21... so I did, from Steam since that was the one that mentioned that it worked with Linux. I was able to download, extract and install OOTP21 in Linux. However, the License Key I was sent doesn't work. I also received these instructions: The serial number above is your Steam key. To activate the Steam key, simply follow either one of these procedures: Launch the Steam client software and log into your Steam account. Click the "+ Add a Game" button at the lower-left corner of your Steam client, then choose "Activate a Product on Steam..." Click Next. Read and agree to the Steam subscriber agreement. Enter your Steam key in the "Product Code" box. Steam will then either install the game, or provide instructions if there are any additional steps you need to take to complete the download and installation. or Launch the Steam client software and log into your Steam account. Click the Games menu at the top of the screen, then choose "Activate a Product on Steam..." Enter your Steam key in the "Product Code" box. Steam will then either install the game, or provide instructions if there are any additional steps you need to take to complete the download and installation. By Steam client software, I'm assuming they mean OOTP21. So I launched OOTP21, but there is no Games menu, and there's no button to "add a game" button in the lower left corner... there's just a button to Enter my license key, which I did. It told me it could not activate the license. I created and logged into my Steam account in a browser, but how does that do anything? It doesn't show that I made the purchase. But according to the email containing the Key, I purchased the game from FastSpring. So who do I contact to activate this game? The key I was sent doesn't work. The License key i was sent has 15 characters, 5 characters followed by a dash and five characters and another dash and five characters. (I tried to submit a ticket in the customer service portal, but when I clicked on the link to submit the ticket, I got a "Sorry, the page you have requested was not found" message). Last edited by bd001217; 08-08-2020 at 09:17 AM.