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We understand people are frustrated that there have been issues with the drops system as of late, we are aware of them and are doing what we can on our end to make sure they are working properly.
A few things to remember
1. The drops system is reliant on the data we receive from Twitch, if that data is late or incomplete, it can lead to issues with the drops. We have seen as of late a delay in the drops going out, but we do continue to monitor them using our internal dashboard and in most cases, they do eventually go out. There is no way around this for us. If there is an issue with the Twitch data, there is nothing we can do
2. Drops are NOT rewarded every 15 minutes. There is a 5 minute cooldown in effect as well after a drop is received. Drops should normally be handed out at the following minute intervals: 15, 35, 55, 75 etc
3. The notification you receive on Twitch that says "You have received X number of packs" is a cumulative notification that simply adds up the number of rewards received since the last time you cleared the notification, it is not a count of your most recent stream watched.
4. Drops are only available on Live streamed content, only when the game is set to Out of the Park Baseball 21
We understand there have been some hiccups (especially in recent weeks) and we are just as frustrated with it as you folks are. We are doing everything within our power to make sure the drops program is an effective and fun engagement tool for our channel and the users who want to take advantage of it.
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