Quote:
Originally Posted by jets12
I have bought the last few versions of the game and have always enjoyed it. I bought 22 and was enjoying it as well until a few patches ago. Now whenever I create a new fictional league, that's all I normally do, the game is now unplayable. I normally expand by two additional teams after simming ten seasons or so. I will take over one expansion team and leave the other to the AI.
I go through the expansion draft with no problems. Then when it is time to sign free agents to fill out the minor leagues the other expansion team signs nobody. When it comes time to start playing games I get an error message that the season can't proceed due to the other expansion team having an incomplete roster.
I have uninstalled and then reinstalled the game but still have the same issue. I was told by a mod to send them the league files. I'm not sure exactly how to do this. He said in a follow up email he sent instructions on how to do this but I could not find it. Not saying he didn't but I could not find the email. Anyway 22 started out being great for me but as it is now not so much as I can't play the game at all.
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Maybe PM the mod and let him know you didn't get the email and to please send the instructions again? They're certainly not going to duck an issue by saying they sent an email if they didn't. The worst I think you could possibly see is them being backed up and having to wait a bit for help. Though this doesn't seem to happen a lot either. Now if you don't follow up and communicate they can't be expected to know what is happening on your end.
OOTP customer support is very good. They worked with me last year on a problem (brand new computer crashed to reboot only while playing OOTP) they were pretty sure was my computer and nothing to do with OOTP. Their first response noted a crash to reboot is usually a hardware issue, and yet a number of emails with suggestions to try to find the problem were sent from OOTP Dev. They even linked me to some software that could possibly diagnose the problem if it was indeed a hardware issue on my computer. They had no obligation to do this. They could have said "it's not an OOTP issue" and left it at that.
Then after about 4 months of this it finally crashed to reboot while using another application. In the end my brand new computer went into the companies service center twice and they could not fix the issue. They ended up replacing it with another new machine.
There is a glitch in the communication somewhere. Follow up with OOTP support and they'll do their best to make it right.