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If they chyeck the import_export folder in their save, is the team_(number).fhm file actually being created? If it is, that's likely something on the server end - the most common problem is the wrong FTP Mode being selected in the league ftp settings. If it's not producing that file, then something's not right with the game itself - in that case we'd need to see a save from at least one of them to try to figure out what's going wrong.
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