This has happened to me frequently over the years, but only when I'm on a mac. It's kind of maddening, because that's one of the most exciting moments of the game and you're robbed of it.
The cards wind up being there, but depending on how you have your reserve roster settings, it can be next to impossible to figure out who you just got. The only way I've been able to tell is if they're a high card or a big chunk of a mission.
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