Where is my serial #??

Darcy_Helbreth · 03-23-2007, 11:03 AM

Tryin to activate game. I checked all emails from OOTP, confirmation. Where would this number have been originally??

THnaks

ibanez · 03-23-2007, 11:05 AM

If your running a PC ...try to e-mail eLicense at:

support@elicense.com

Give them your name and e-mail address, they will send your Order ID.

TC Dale · 03-23-2007, 11:05 AM

PM Marc Duffy first to have him check for you.

Darcy_Helbreth · 03-23-2007, 12:19 PM

Im running a MAC. I pm's Marc.

Thanks guys...

robster1225 · 03-23-2007, 12:25 PM

The serial number comes in the email sent to you after you license the game through esellerate. It's 35 digits long, I hope that helps.

Darcy_Helbreth · 03-23-2007, 12:45 PM

How and when do I liscense the game?

I downloaded it and can run it with demo warning pop ups.

I didnt recieve a confirmation email from OOTP or esellerate.

Ive tried all 3 links to download game and they have all done same thing.

Darcy_Helbreth · 03-23-2007, 12:56 PM

Sorry, I licensed the game when i downloaded it. But no confirmation e-mail.

PS I pre-ordered the game, so it wasnt a recent purchase.

robster1225 · 03-23-2007, 02:19 PM

Quote:

Originally Posted by Darcy_Helbreth

Sorry, I licensed the game when i downloaded it. But no confirmation e-mail.

PS I pre-ordered the game, so it wasnt a recent purchase.

When you first started the game, you should have been presented with an eSellerate licensing screen. From there you would have had to enter your order ID that was sent to you when you pre-ordered. For more info, you can get very detailed info and screen shots of what was "Supposed" to happen on or around page 35 of the game guide. Check that out, try the steps, and report back if your still having the problem.

battists · 03-23-2007, 02:41 PM

Darcy, you should have received a 35-digit code from e-Sellerate shortly after you purchased the game, even if it was a while back.

It sounds like you never received this code. If this is the case, there's nothing you can do other than play in demo mode, until you hear back from Marc, as he has to contact e-Sellerate to straighten things out.

Thanks,

Steve

Curtis · 03-23-2007, 06:48 PM

Are the first seven digits of this code: ootpb07 ? I've been inputting what claims to be the serial number and it isn't being accepted. It's also overflowing the field. Should I be including the hyphens?

TC Dale · 03-23-2007, 07:11 PM

I would try it without the hyphens first.. then see what happens

battists · 03-23-2007, 09:46 PM

Er, let me try to round up a Mac person...

robster1225 · 03-23-2007, 11:14 PM

Quote:

Originally Posted by Curtis

Are the first seven digits of this code: ootpb07 ? I've been inputting what claims to be the serial number and it isn't being accepted. It's also overflowing the field. Should I be including the hyphens?

yes, and you need to include the hyphens.

Curtis · 03-24-2007, 01:17 AM

Quote:

Originally Posted by robster1225

yes, and you need to include the hyphens.

Thank you, Robster. Unfortunately, I didn't read your response until after I figured it out on my own. Frustration was high, but now it's gone.

Marc Duffy · 03-24-2007, 04:13 AM

Yes, the code is 35 digits, begins with ootp2007 and you must copy it all (including the spaces)

Curtis · 03-24-2007, 06:02 AM

Marc, it actually begins with 'ootpb07'.

Curtis · 03-24-2007, 06:03 AM

Double Post.

battists · 03-24-2007, 08:15 AM

Curtis,

Did we miss something in the instructions somewhere, such as in the manual, that would have cleared this up?

Curtis · 03-24-2007, 09:19 PM

Oh, probably not. I just went back and looked at the form from which I had copied (correctly) the registration number, and you people did it exactly the way I would've.

The real problem came from release-day information overload. Two of the people who posted in the General Discussions forum said that the number was 25 digits in length, and one said that the 25 included the dashes. This resulted in me inputting all sorts of different combinations of portions of the code in order to get it down to 25.

The frustrating part was that every time I entered the wrong code, instead of putting me back where I could try again, I was given the choice of playing the game as a demo or quitting out and reloading. Reloading is a very long process in 2007, and it got old fast.

Did the thread originator ever get their problem resolved?

battists · 03-24-2007, 09:54 PM

Quote:

Originally Posted by Curtis

Did the thread originator ever get their problem resolved?

Oh, duh. Re-opening.

03-23-2007, 11:03 AM	#1
Darcy_Helbreth Bat Boy Join Date: Oct 2006 Posts: 5	Where is my serial #?? Tryin to activate game. I checked all emails from OOTP, confirmation. Where would this number have been originally?? THnaks

03-23-2007, 11:05 AM	#3
TC Dale Global Moderator Join Date: May 2002 Posts: 4,874	PM Marc Duffy first to have him check for you. __________________ ---------------------------------- “Don't go around saying the world owes you a living, the world owes you nothing, it was here first.” Mark Twain.

03-23-2007, 12:56 PM	#7
Darcy_Helbreth Bat Boy Join Date: Oct 2006 Posts: 5	Sorry, I licensed the game when i downloaded it. But no confirmation e-mail. PS I pre-ordered the game, so it wasnt a recent purchase. Last edited by Darcy_Helbreth; 03-23-2007 at 12:58 PM.

03-23-2007, 07:11 PM	#11
TC Dale Global Moderator Join Date: May 2002 Posts: 4,874	I would try it without the hyphens first.. then see what happens __________________ ---------------------------------- “Don't go around saying the world owes you a living, the world owes you nothing, it was here first.” Mark Twain.

03-23-2007, 11:05 AM	#2
ibanez Bat Boy Join Date: Mar 2007 Posts: 6	If your running a PC ...try to e-mail eLicense at: support@elicense.com Give them your name and e-mail address, they will send your Order ID.

03-23-2007, 12:19 PM	#4
Darcy_Helbreth Bat Boy Join Date: Oct 2006 Posts: 5	Im running a MAC. I pm's Marc. Thanks guys...

03-23-2007, 12:25 PM	#5
robster1225 Hall Of Famer Join Date: Jun 2006 Posts: 2,617	The serial number comes in the email sent to you after you license the game through esellerate. It's 35 digits long, I hope that helps.

03-23-2007, 12:45 PM	#6
Darcy_Helbreth Bat Boy Join Date: Oct 2006 Posts: 5	How and when do I liscense the game? I downloaded it and can run it with demo warning pop ups. I didnt recieve a confirmation email from OOTP or esellerate. Ive tried all 3 links to download game and they have all done same thing.

03-23-2007, 02:41 PM	#9
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506 Blog Entries: 7	Darcy, you should have received a 35-digit code from e-Sellerate shortly after you purchased the game, even if it was a while back. It sounds like you never received this code. If this is the case, there's nothing you can do other than play in demo mode, until you hear back from Marc, as he has to contact e-Sellerate to straighten things out. Thanks, Steve

03-23-2007, 06:48 PM	#10
Curtis Hall Of Famer Join Date: Jul 2006 Location: Watertown, New York Posts: 4,567	Are the first seven digits of this code: ootpb07 ? I've been inputting what claims to be the serial number and it isn't being accepted. It's also overflowing the field. Should I be including the hyphens?

03-23-2007, 09:46 PM	#12
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506 Blog Entries: 7	Er, let me try to round up a Mac person...

03-24-2007, 04:13 AM	#15
Marc Duffy SI Marketing Wizard Join Date: Mar 2004 Location: Old Street, London Posts: 4,741	Yes, the code is 35 digits, begins with ootp2007 and you must copy it all (including the spaces)

03-24-2007, 06:02 AM	#16
Curtis Hall Of Famer Join Date: Jul 2006 Location: Watertown, New York Posts: 4,567	Marc, it actually begins with 'ootpb07'.

03-24-2007, 06:03 AM	#17
Curtis Hall Of Famer Join Date: Jul 2006 Location: Watertown, New York Posts: 4,567	Double Post.

03-24-2007, 08:15 AM	#18
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506 Blog Entries: 7	Curtis, Did we miss something in the instructions somewhere, such as in the manual, that would have cleared this up?

03-24-2007, 09:19 PM	#19
Curtis Hall Of Famer Join Date: Jul 2006 Location: Watertown, New York Posts: 4,567	Oh, probably not. I just went back and looked at the form from which I had copied (correctly) the registration number, and you people did it exactly the way I would've. The real problem came from release-day information overload. Two of the people who posted in the General Discussions forum said that the number was 25 digits in length, and one said that the 25 included the dashes. This resulted in me inputting all sorts of different combinations of portions of the code in order to get it down to 25. The frustrating part was that every time I entered the wrong code, instead of putting me back where I could try again, I was given the choice of playing the game as a demo or quitting out and reloading. Reloading is a very long process in 2007, and it got old fast. Did the thread originator ever get their problem resolved?