Confirmation email

Jagger · 10-28-2011, 11:30 AM

Yesterday, I bought OOTP12 using the phone number to make my purchase. I was given a sales confirmation number and told to expect a confirmation email. After 4 or 5 hours, I didn't receive a confirmation email with I am assuming the passwords to start up OOTP12. So I called the phone number again and was told I had to contact the company to get any information. I was given this email address: support@ootpdevelopment.com. So I sent an email yesterday with my information and waited. This morning I received an email stating that my delivery of the email was delayed. Which makes me wonder if the email address is correct.

So I haven't received a confirmation email from my order yesterday and I can't get an email through to the support address above. Is there another email address to find out what is going on?

I would certainly like to get OOTP12 up and running.

scott1964 · 10-28-2011, 12:09 PM

Look in your spam folder.

Goodsox · 10-28-2011, 12:22 PM

Quote:

Originally Posted by Jagger

Yesterday, I bought OOTP12 using the phone number to make my purchase. I was given a sales confirmation number and told to expect a confirmation email. After 4 or 5 hours, I didn't receive a confirmation email with I am assuming the passwords to start up OOTP12. So I called the phone number again and was told I had to contact the company to get any information. I was given this email address: support@ootpdevelopment.com. So I sent an email yesterday with my information and waited. This morning I received an email stating that my delivery of the email was delayed. Which makes me wonder if the email address is correct.

So I haven't received a confirmation email from my order yesterday and I can't get an email through to the support address above. Is there another email address to find out what is going on?

I would certainly like to get OOTP12 up and running.

You have support@ootpdevelopment.com. It should be support@ootpdevelopments.com with an s. Also, you can open a ticket here:

http://www.ootpdevelopments.com/boar...ml#post3149817

Jagger · 10-28-2011, 01:38 PM

Thanks all. I checked my spam and the confirmation email is not there. I resent my email with the correction from development to developments. Hopefully, they will get it now. Thanks again!

Jagger · 11-01-2011, 02:22 PM

OK, I paid for OOTP12 last Thursday. This is Tuesday and I still don't have a confirmation email or passwords.

Nothing in span, did get some automated responses when I filled out a support ticket, but nothing from a real human being that suggests my problem is being handled.

Anyone have any last suggestions before I call my credit card company and ask them to revoke the charge?

actionjackson · 11-01-2011, 03:27 PM

Quote:

Originally Posted by Jagger

OK, I paid for OOTP12 last Thursday. This is Tuesday and I still don't have a confirmation email or passwords.

Nothing in span, did get some automated responses when I filled out a support ticket, but nothing from a real human being that suggests my problem is being handled.

Anyone have any last suggestions before I call my credit card company and ask them to revoke the charge?

I put in a support ticket for an admittedly less urgent issue than yours last Wednesday and have heard nothing either aside from the supposedly soothing automated response. My issue is a gamebreaker for me. Yours? You can't really answer that if you can't get into the darn game.

I don't know if everybody's taking a collective time out at the completion of the development cycle or what, but it is not like this company to neglect its customers or let support tickets slide. The support centre is manned by dedicated volunteers who don't get enough recognition for all the hard, unpaid effort that they put into attempting to help people who are having issues with the game. All that being said, this is inexcusable. Please accept this bumping of your thread as a humble contribution from an OOTP outsider who, much like yourself, is just looking for some answers so he can get to...you know...play the game.

Ktulu · 11-01-2011, 06:11 PM

I don't know why eSellarate is passing the buck on to OOTP developments. The confirmation email is supposed to be sent by them.

Check out this page and follow the link to the esellarate site

ChristinaT · 11-02-2011, 09:24 AM

Has the problem been solved now? Have you tried to send to send your questions from another e-mail address? Maybe it's a problem with the hoster. This is really annoying and tricky. Maybe they also need more time to answer because they are busy? I hope you can play the game soon or get the money back as fast as possible.

Bowtie · 11-02-2011, 09:52 AM

Quote:

Originally Posted by Jagger

OK, I paid for OOTP12 last Thursday. This is Tuesday and I still don't have a confirmation email or passwords.

Nothing in span, did get some automated responses when I filled out a support ticket, but nothing from a real human being that suggests my problem is being handled.

Anyone have any last suggestions before I call my credit card company and ask them to revoke the charge?

Quote:

Originally Posted by actionjackson

I put in a support ticket for an admittedly less urgent issue than yours last Wednesday and have heard nothing either aside from the supposedly soothing automated response. My issue is a gamebreaker for me. Yours? You can't really answer that if you can't get into the darn game.

I don't know if everybody's taking a collective time out at the completion of the development cycle or what, but it is not like this company to neglect its customers or let support tickets slide. The support centre is manned by dedicated volunteers who don't get enough recognition for all the hard, unpaid effort that they put into attempting to help people who are having issues with the game. All that being said, this is inexcusable. Please accept this bumping of your thread as a humble contribution from an OOTP outsider who, much like yourself, is just looking for some answers so he can get to...you know...play the game.

To Jagger and actionjackson:

Guys, I'm in the process of joining Tech Support. I am currently awaiting Andreas to get me set up. After he does, I plan on hitting the ground running. I hear your concerns. It is annoying when you need help and there seems to be no one there. I should hear from Andreas sometime today. If not, I plan on sending him a PM and will try to get him to expedite setting me up to handle support tickets. I will also let him know that he or Markus need to do something because this isn't making them look good at all. Just because the chaos that v.12 stirred up has settled down is definitely no excuse to ignore new tickets. Again, I hear ya.

In the meantime, please be patient.

Cheers,
Lollar9

Jagger · 11-02-2011, 11:17 AM

Ok, I called esellerate again today. The salesperson knew nothing and kept telling me to call OOTP company. I told her esellerate was responsible for sending me the confirmation email and not OOTP. The sale is not complete until I receive the confirmation email with passwords. This is an esellerate responsibility. All of this was completely over her head. Finally asked to talk to a manager.

The manager discovered the problem. Apparently, the email address was incorrect. However, the manager could not correct the problem. He stated that I needed to send an email to support@esellerate.net requesting that they update my email address and wait another 24 hours for a response.... I just sent the email out.

Amazingly, the OOTP12 download would still allow me to order OOTP12 at the discounted $19.99 rate through the esellerate internet order system. I am tempted to contact my credit card company and cancel my original order and then reorder using the internet connection to esellerate. I suspect it would be quicker than hoping my email gets a timely response. Although with my luck, as soon as I cancel the credit card charge, I might find the OOTP12 price updated to the normal pricing.

Ktulu · 11-02-2011, 11:47 AM

I'm curious why you ordered by phone in the first place?

Anyway, good luck, hopefully they can resolve the issue quickly.

Jagger · 11-02-2011, 01:10 PM

It only took about an hour after I sent my email to esellerate support for them to solve the problem!! I now have an up and running OOTP12 and only about 2 and half hours of work this afternoon before I can get down to real business.

The whole problem boiled down to a wrong email address. Once I talked to a manager, the problem was solved quickly. So I give credit where it is due...Jamie Brown did a great and quick job solving the problem.

My suggestion if you have future problems, ask immediately for a manager rather than dealing with the sales staff.

Thanks all for the suggestions.

actionjackson · 11-02-2011, 01:58 PM

Quote:

Originally Posted by Lollar9

To Jagger and actionjackson:

Guys, I'm in the process of joining Tech Support. I am currently awaiting Andreas to get me set up. After he does, I plan on hitting the ground running. I hear your concerns. It is annoying when you need help and there seems to be no one there. I should hear from Andreas sometime today. If not, I plan on sending him a PM and will try to get him to expedite setting me up to handle support tickets. I will also let him know that he or Markus need to do something because this isn't making them look good at all. Just because the chaos that v.12 stirred up has settled down is definitely no excuse to ignore new tickets. Again, I hear ya.

In the meantime, please be patient.

Cheers,
Lollar9

I hope I haven't come across as going all (poster who shall remain nameless) on you guys. I know you guys do a ton without a lot of thanks or recognition, at least not as much as you deserve, which is why I included this amongst my frustration...

Quote:

Originally Posted by actionjackson

The support centre is manned by dedicated volunteers who don't get enough recognition for all the hard, unpaid effort that they put into attempting to help people who are having issues with the game.

Cheers and get to me when you get to me. It's reassuring to know that somebody's aware of my issue and thankfully Jagger's has now been resolved.

olivertheorem · 11-02-2011, 02:38 PM

Quote:

Originally Posted by Jagger

My suggestion if you have future problems, ask immediately for a manager rather than dealing with the sales staff.

Speaking as someone who works as a call center grunt (not for esellerate, though my employer shall remain nameless), it may have just been that particular call-taker who was lacking in skill/experience/etc. There's a few at every center I've ever worked. I suggest giving the initial call-taker a chance before asking for a manager.

actionjackson · 11-02-2011, 07:37 PM

Quote:

Originally Posted by actionjackson

I hope I haven't come across as going all (poster who shall remain nameless) on you guys. I know you guys do a ton without a lot of thanks or recognition, at least not as much as you deserve, which is why I included this amongst my frustration...

Cheers and get to me when you get to me. It's reassuring to know that somebody's aware of my issue and thankfully Jagger's has now been resolved.

No need. Tech support guru "old timer" is on the case. If he can't fix it...When's OOTP13 coming out again?

10-28-2011, 11:30 AM	#1
Jagger Major Leagues Join Date: Apr 2011 Posts: 308	Confirmation email Yesterday, I bought OOTP12 using the phone number to make my purchase. I was given a sales confirmation number and told to expect a confirmation email. After 4 or 5 hours, I didn't receive a confirmation email with I am assuming the passwords to start up OOTP12. So I called the phone number again and was told I had to contact the company to get any information. I was given this email address: support@ootpdevelopment.com. So I sent an email yesterday with my information and waited. This morning I received an email stating that my delivery of the email was delayed. Which makes me wonder if the email address is correct. So I haven't received a confirmation email from my order yesterday and I can't get an email through to the support address above. Is there another email address to find out what is going on? I would certainly like to get OOTP12 up and running. Last edited by Jagger; 10-28-2011 at 11:32 AM.

10-28-2011, 12:09 PM	#2
scott1964 Hall Of Famer Join Date: Oct 2005 Location: Denver Posts: 5,622	Look in your spam folder. __________________ This just feels more like waiting in line at the Department of Motor Vehicles. PETA.....People Eating Tasty Animals.

11-01-2011, 06:11 PM	#7
Ktulu Hall Of Famer Join Date: Feb 2003 Location: BC Posts: 4,506	I don't know why eSellarate is passing the buck on to OOTP developments. The confirmation email is supposed to be sent by them. Check out this page and follow the link to the esellarate site __________________ "The ice is getting even more thinner, my friend!" Last edited by Ktulu; 11-01-2011 at 06:13 PM.

11-02-2011, 11:47 AM	#11
Ktulu Hall Of Famer Join Date: Feb 2003 Location: BC Posts: 4,506	I'm curious why you ordered by phone in the first place? Anyway, good luck, hopefully they can resolve the issue quickly. __________________ "The ice is getting even more thinner, my friend!"

10-28-2011, 01:38 PM	#4
Jagger Major Leagues Join Date: Apr 2011 Posts: 308	Thanks all. I checked my spam and the confirmation email is not there. I resent my email with the correction from development to developments. Hopefully, they will get it now. Thanks again!

11-01-2011, 02:22 PM	#5
Jagger Major Leagues Join Date: Apr 2011 Posts: 308	OK, I paid for OOTP12 last Thursday. This is Tuesday and I still don't have a confirmation email or passwords. Nothing in span, did get some automated responses when I filled out a support ticket, but nothing from a real human being that suggests my problem is being handled. Anyone have any last suggestions before I call my credit card company and ask them to revoke the charge?

11-02-2011, 09:24 AM	#8
ChristinaT Bat Boy Join Date: Nov 2011 Posts: 5	Has the problem been solved now? Have you tried to send to send your questions from another e-mail address? Maybe it's a problem with the hoster. This is really annoying and tricky. Maybe they also need more time to answer because they are busy? I hope you can play the game soon or get the money back as fast as possible.

11-02-2011, 11:17 AM	#10
Jagger Major Leagues Join Date: Apr 2011 Posts: 308	Ok, I called esellerate again today. The salesperson knew nothing and kept telling me to call OOTP company. I told her esellerate was responsible for sending me the confirmation email and not OOTP. The sale is not complete until I receive the confirmation email with passwords. This is an esellerate responsibility. All of this was completely over her head. Finally asked to talk to a manager. The manager discovered the problem. Apparently, the email address was incorrect. However, the manager could not correct the problem. He stated that I needed to send an email to support@esellerate.net requesting that they update my email address and wait another 24 hours for a response.... I just sent the email out. Amazingly, the OOTP12 download would still allow me to order OOTP12 at the discounted $19.99 rate through the esellerate internet order system. I am tempted to contact my credit card company and cancel my original order and then reorder using the internet connection to esellerate. I suspect it would be quicker than hoping my email gets a timely response. Although with my luck, as soon as I cancel the credit card charge, I might find the OOTP12 price updated to the normal pricing.

11-02-2011, 01:10 PM	#12
Jagger Major Leagues Join Date: Apr 2011 Posts: 308	It only took about an hour after I sent my email to esellerate support for them to solve the problem!! I now have an up and running OOTP12 and only about 2 and half hours of work this afternoon before I can get down to real business. The whole problem boiled down to a wrong email address. Once I talked to a manager, the problem was solved quickly. So I give credit where it is due...Jamie Brown did a great and quick job solving the problem. My suggestion if you have future problems, ask immediately for a manager rather than dealing with the sales staff. Thanks all for the suggestions.