No visuals on pack opening

Karzender · 11-02-2018, 09:40 PM

Name: Karzender

When opening packs, I get the proper audio (whoosh, pack ripping sounds, etc.) but a completely black screen. After that's done I see the prompt -- Click mouse or hit Enter to continue. Hit Esc to exit -- and that works fine, and my cards are in my inventory, but it'd be nice to be able to see them when I open a pack.

Lukas Berger · 11-02-2018, 09:46 PM

My first thought would be you might need updated video card drivers.

If that doesn't do it, let us know what OS are you on? What video card? Thanks!

Karzender · 11-02-2018, 10:25 PM

Win 7, GTX 670.

Haven't updated drivers for a while, I'll give that a shot.

Markus Heinsohn · 11-03-2018, 03:18 AM

Yes, updating your drivers will do the trick.

Karzender · 11-03-2018, 11:14 AM

Nope. Updated drivers (and restarted computer, just to be sure) and it still isn't working. Let me know what else I can do to help.

Lukas Berger · 11-03-2018, 11:19 AM

Quote:

Originally Posted by Karzender

Nope. Updated drivers (and restarted computer, just to be sure) and it still isn't working. Let me know what else I can do to help.

Ok, will do. We'll have to look into this a bit more next week.

edm · 11-05-2018, 02:02 AM

I'm having the same issue. Win10, intel HD graphics. Using newest drivers available.

Jorin Guderian · 11-05-2018, 08:49 AM

Hey guys,
can you please enable writing to trace file in the oopt trouble shouting options, then reproduce unpacking while having a black screen and then post the ootp_trace.txt here? That might give use a clue what is going on.
Thx

Karzender · 11-05-2018, 09:58 AM

Here you go!

zrog2000 · 11-05-2018, 05:14 PM

I'm having the same problem with completely updated drivers. I have a 960M graphics card in my laptop. I was not having the problem yesterday.

Lukas Berger · 11-05-2018, 05:26 PM

Quote:

Originally Posted by zrog2000

I'm having the same problem with completely updated drivers. I have a 960M graphics card in my laptop. I was not having the problem yesterday.

Can you upload a trace as well? Thanks!

zrog2000 · 11-05-2018, 05:33 PM

Quote:

Originally Posted by Lukas Berger

Can you upload a trace as well? Thanks!

Sure, as soon as I get enough PP.

Karzender · 11-12-2018, 11:31 AM

I will say, not having visuals does make it more suspenseful. I opened a pack yesterday and heard the fireworks when I "revealed" a card. Get back to my collection and find out it's a 99 Kershaw

zrog2000 · 11-12-2018, 11:36 AM

My problem went away when I started playing in fullscreen instead of windowed mode.

Lukas Berger · 11-12-2018, 11:37 AM

Quote:

Originally Posted by zrog2000

My problem went away when I started playing in fullscreen instead of windowed mode.

What resolution were you playing in Windowed mode?

zrog2000 · 11-12-2018, 11:46 AM

Quote:

Originally Posted by Lukas Berger

What resolution were you playing in Windowed mode?

I think it was just set to "Maximized" so I'm not sure.

Karzender · 11-13-2018, 11:28 AM

I've always played in fullscreen (1920x1080) and had the problem.

Karzender · 11-18-2018, 05:57 PM

Don't know if it helps any, but I can "see" cards when I mouse over them after opening my pack.

Karzender · 11-28-2018, 12:01 PM

And still nope.

Markus Heinsohn · 11-29-2018, 02:48 AM

Sorry, but we're out of ideas. Probably your graphic card does not support the OpenGL version we require.

11-02-2018, 09:40 PM	#1
Karzender Bat Boy Join Date: Nov 2018 Posts: 13	No visuals on pack opening Name: Karzender When opening packs, I get the proper audio (whoosh, pack ripping sounds, etc.) but a completely black screen. After that's done I see the prompt -- Click mouse or hit Enter to continue. Hit Esc to exit -- and that works fine, and my cards are in my inventory, but it'd be nice to be able to see them when I open a pack.

11-02-2018, 09:46 PM	#2
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 21,034	My first thought would be you might need updated video card drivers. If that doesn't do it, let us know what OS are you on? What video card? Thanks! __________________ lukas@ootpdevelopments.com PreOrder Out of the Park Baseball 26! Need to upload files for us to check out? Instructions can be found here

11-03-2018, 03:18 AM	#4
Markus Heinsohn Developer OOTP Join Date: Dec 2001 Location: Germany Posts: 24,806	Yes, updating your drivers will do the trick. __________________ Buy Out of the Park Baseball 25 now! Download OOTP Go 25 for iOS Download OOTP Go 25 for Android

11-18-2018, 05:57 PM	#18
Karzender Bat Boy Join Date: Nov 2018 Posts: 13	Don't know if it helps any, but I can "see" cards when I mouse over them after opening my pack. Attached Images

11-29-2018, 02:48 AM	#20
Markus Heinsohn Developer OOTP Join Date: Dec 2001 Location: Germany Posts: 24,806	Sorry, but we're out of ideas. Probably your graphic card does not support the OpenGL version we require. __________________ Buy Out of the Park Baseball 25 now! Download OOTP Go 25 for iOS Download OOTP Go 25 for Android

11-02-2018, 10:25 PM	#3
Karzender Bat Boy Join Date: Nov 2018 Posts: 13	Win 7, GTX 670. Haven't updated drivers for a while, I'll give that a shot.

11-03-2018, 11:14 AM	#5
Karzender Bat Boy Join Date: Nov 2018 Posts: 13	Nope. Updated drivers (and restarted computer, just to be sure) and it still isn't working. Let me know what else I can do to help.

11-05-2018, 02:02 AM	#7
edm All Star Starter Join Date: Dec 2001 Location: Philadelphia, PA Posts: 1,999	I'm having the same issue. Win10, intel HD graphics. Using newest drivers available.

11-05-2018, 08:49 AM	#8
Jorin Guderian OOTP Developments Join Date: Apr 2014 Posts: 203	Hey guys, can you please enable writing to trace file in the oopt trouble shouting options, then reproduce unpacking while having a black screen and then post the ootp_trace.txt here? That might give use a clue what is going on. Thx

11-05-2018, 05:14 PM	#10
zrog2000 All Star Starter Join Date: Nov 2018 Posts: 1,335	I'm having the same problem with completely updated drivers. I have a 960M graphics card in my laptop. I was not having the problem yesterday.

11-12-2018, 11:31 AM	#13
Karzender Bat Boy Join Date: Nov 2018 Posts: 13	I will say, not having visuals does make it more suspenseful. I opened a pack yesterday and heard the fireworks when I "revealed" a card. Get back to my collection and find out it's a 99 Kershaw

11-12-2018, 11:36 AM	#14
zrog2000 All Star Starter Join Date: Nov 2018 Posts: 1,335	My problem went away when I started playing in fullscreen instead of windowed mode.

11-13-2018, 11:28 AM	#17
Karzender Bat Boy Join Date: Nov 2018 Posts: 13	I've always played in fullscreen (1920x1080) and had the problem.

11-28-2018, 12:01 PM	#19
Karzender Bat Boy Join Date: Nov 2018 Posts: 13	And still nope.