License issue

tycho32 · 03-23-2007, 10:21 AM

I have the game installed and I have set it to run as admin. I am trying to put in my license number. I am getting an error code Unable to get or install a license--retrieval of license failed = -7. Error in retrieving data from license servers. Can someone please help I am so close to being all set.
Thanks

battists · 03-23-2007, 10:24 AM

Quote:

Originally Posted by tycho32

I have the game installed and I have set it to run as admin. I am trying to put in my license number. I am getting an error code Unable to get or install a license--retrieval of license failed = -7. Error in retrieving data from license servers. Can someone please help I am so close to being all set.
Thanks

Are you entering the license code provided in your confirmation? It probably starts with VT-xxxxxx

Do you have an active internet connection?

You could consider contacting e-License support or looking here:

http://www.elicense.com/usersupport/el_faq.htm

ibanez · 03-23-2007, 10:33 AM

If you are behind a firewall, try to temporarily disable it.

battists · 03-26-2007, 07:58 PM

We have a rule in Tech Support that says that requests that have gone more than 3 days awaiting a response from the customer will be closed. This thread fits that bill, so I'm going to go ahead and marked this issue as "closed."

If you disagree, please let us know, it's no problem to re-open this. It's an administrative thing we do to try to ensure that only active issues are being researched.

Thanks very much!

Steve

03-23-2007, 10:21 AM	#1
tycho32 Minors (Rookie Ball) Join Date: Feb 2007 Posts: 42	License issue I have the game installed and I have set it to run as admin. I am trying to put in my license number. I am getting an error code Unable to get or install a license--retrieval of license failed = -7. Error in retrieving data from license servers. Can someone please help I am so close to being all set. Thanks

03-23-2007, 10:33 AM	#3
ibanez Bat Boy Join Date: Mar 2007 Posts: 6	If you are behind a firewall, try to temporarily disable it.

03-26-2007, 07:58 PM	#4
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506 Blog Entries: 7	We have a rule in Tech Support that says that requests that have gone more than 3 days awaiting a response from the customer will be closed. This thread fits that bill, so I'm going to go ahead and marked this issue as "closed." If you disagree, please let us know, it's no problem to re-open this. It's an administrative thing we do to try to ensure that only active issues are being researched. Thanks very much! Steve