Billing issue

cfox · 04-06-2007, 07:00 PM

Hi guys,

Not really a tech question, but SI has not responded to three e-mails and I didn't know who else to ask.

I was double-charged for the game when I pre-ordered. Can anyone point me in the right direction toward a refund on one of the charges?

Thanks.

battists · 04-06-2007, 07:12 PM

If it's PC, please contact support@elicense.com.

If it's Mac, please post back here, and I'll do what I can to get the SI folks to respond!

battists · 04-10-2007, 05:04 PM

We have a rule in Tech Support that says that requests that have gone more than 3 days awaiting a response from the customer will be closed. This thread fits that bill, so I'm going to go ahead and marked this issue as "closed."

If you disagree, please let us know, it's no problem to re-open this. It's an administrative thing we do to try to ensure that only active issues are being researched.

Thanks very much!

Steve

04-06-2007, 07:00 PM	#1
cfox Bat Boy Join Date: Dec 2002 Location: Brooklyn Posts: 13	Billing issue Hi guys, Not really a tech question, but SI has not responded to three e-mails and I didn't know who else to ask. I was double-charged for the game when I pre-ordered. Can anyone point me in the right direction toward a refund on one of the charges? Thanks.

04-06-2007, 07:12 PM	#2
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	If it's PC, please contact support@elicense.com. If it's Mac, please post back here, and I'll do what I can to get the SI folks to respond!

04-10-2007, 05:04 PM	#3
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	We have a rule in Tech Support that says that requests that have gone more than 3 days awaiting a response from the customer will be closed. This thread fits that bill, so I'm going to go ahead and marked this issue as "closed." If you disagree, please let us know, it's no problem to re-open this. It's an administrative thing we do to try to ensure that only active issues are being researched. Thanks very much! Steve