Game Unlicenses Every Time I Close It

rchiu29 · 06-18-2018, 11:06 PM

I purchased the game and installed the license and everything went fine. However, every time I close the game, and reopen it, the "Enter License Key" option appears. If I click on that, the window opens, and I see my serial number populated in the field. When I click OK, I get an Activation Error saying that the game could not be activated.

If I run the OOTP19 installer, it reinstalls, and my game is licensed again until the next time I shut down the game.

Any ideas?

TGH-Adfabre · 06-19-2018, 08:14 AM

No, I would also put in a support ticket.
Follow the link in his signature:
http://www.ootpdevelopments.com/boar...er.php?u=19488

Lukas Berger · 06-19-2018, 10:06 AM

I can actually just reply here with what I'd reply in a support ticket

There are a few things to do in a situation like this.

First, double check to see you're using the correct code.

Next try running the game in admin mode and entering the license (If you're on a Windows machine, you can skip this step on a Mac).

To run the game in admin mode, right click on the icon and then you'll see an option to 'run as administrator'.

If you go to the directory where OOTP is installed and right click on the OOTP19.exe icon and then go to 'properties' > 'compatibility' you can select the option to 'run this program as administrator' on that screen and then every time you start the game it will automatically run in admin mode.

Sometimes doing that helps the license to stick.

Also, when entering the license, if you've been copy/pasting it, try entering it manually, if you've been manually entering it, try copy/pasting.

If those steps don't work make sure to whitelist OOTP in your firewall and anti-virus programs. Then try turning off your pc and restarting it as well and then try re-entering the license.

Let me know if that helps. If not I'll try to walk you through some more troubleshooting.

rchiu29 · 06-19-2018, 01:02 PM

Running as the administrator worked! Thank you very much!

It all makes sense now. When I reinstalled the application, I had to do it as an administrator, so when it opened, it had the necessary permissions to open the license file.

Thanks, I will set it up to run as an administrator from now on.

I appreciate your help!

06-18-2018, 11:06 PM	#1
rchiu29 Bat Boy Join Date: Oct 2017 Posts: 2	Game Unlicenses Every Time I Close It I purchased the game and installed the license and everything went fine. However, every time I close the game, and reopen it, the "Enter License Key" option appears. If I click on that, the window opens, and I see my serial number populated in the field. When I click OK, I get an Activation Error saying that the game could not be activated. If I run the OOTP19 installer, it reinstalls, and my game is licensed again until the next time I shut down the game. Any ideas?

06-19-2018, 08:14 AM	#2
TGH-Adfabre Hall Of Famer Join Date: Sep 2007 Posts: 2,599	No, I would also put in a support ticket. Follow the link in his signature: http://www.ootpdevelopments.com/boar...er.php?u=19488 __________________ You mock me, therefore I am My wife

06-19-2018, 10:06 AM	#3
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 21,357	I can actually just reply here with what I'd reply in a support ticket There are a few things to do in a situation like this. First, double check to see you're using the correct code. Next try running the game in admin mode and entering the license (If you're on a Windows machine, you can skip this step on a Mac). To run the game in admin mode, right click on the icon and then you'll see an option to 'run as administrator'. If you go to the directory where OOTP is installed and right click on the OOTP19.exe icon and then go to 'properties' > 'compatibility' you can select the option to 'run this program as administrator' on that screen and then every time you start the game it will automatically run in admin mode. Sometimes doing that helps the license to stick. Also, when entering the license, if you've been copy/pasting it, try entering it manually, if you've been manually entering it, try copy/pasting. If those steps don't work make sure to whitelist OOTP in your firewall and anti-virus programs. Then try turning off your pc and restarting it as well and then try re-entering the license. Let me know if that helps. If not I'll try to walk you through some more troubleshooting. __________________ lukas@ootpdevelopments.com PreOrder Out of the Park Baseball 26! Need to upload files for us to check out? Instructions can be found here

06-19-2018, 01:02 PM	#4
rchiu29 Bat Boy Join Date: Oct 2017 Posts: 2	Running as the administrator worked! Thank you very much! It all makes sense now. When I reinstalled the application, I had to do it as an administrator, so when it opened, it had the necessary permissions to open the license file. Thanks, I will set it up to run as an administrator from now on. I appreciate your help!