Pack Buying Error

Fircoal · 12-03-2018, 11:57 AM

Hello, earlier today I tried to buy a pack of cards but it did not go through. I never received the pack. However the amount did get deduced from my PP total. Is there any way this can be resolved?

elutz31 · 12-05-2018, 04:21 PM

This has now happened to me about 5 times. I will try to open a pack and the game crashes and when I reopen the game no pack or pp.

This latest time opened a 5 pack bundle got an upgrade and a few guys worth auctioning. I then made roster moves, hit the submit team button to save it and then sold a few guys on the auction house. I then bought the single pack and the game crashed. When I returned the player I had gotten from the 5 pack was no longer on my active roster, the 3 or 4 guys I had put on the auction house were back in my reserves and the few guys I auto sold were back in my reserves as well. I then checked the "your auction" tab to see the auctioned players were still there as well as showing in my reserves. However the players in my reserves when I tried to do anything with them it said they didn't exist. I then logged out of the game a second time to see if they'd reset but they were still there. They did end up resetting after the next simulation period had past.

On a side note I do have my auto-sell set at 65 so its entirely possible that I was giving a pack and all the players were under the 65 but considering it's now happened a 5th time now and I've yet to see a random player I didn't know I had in my reserves I doubt it.

EvvCat · 12-05-2018, 05:25 PM

May or may not be the case for you guys, but I had the OP's problem happen once... The game crashed right as the pack ripped and when I restarted the pack was gone.

I had six new cards in my collection though. I got the pack -- I just didn't see the new cards as they came out.

Might be worth double-checking to see if you got the cards added to your collection.

CrazyWR · 12-06-2018, 09:41 AM

Find the manage cards option, they are likely listed as inactive in there. Activate them and they will be on your reserve roster. I think the game handles this like you winning a bid when you are not online.

12-03-2018, 11:57 AM	#1
Fircoal Minors (Double A) Join Date: Jul 2010 Posts: 100	Pack Buying Error Hello, earlier today I tried to buy a pack of cards but it did not go through. I never received the pack. However the amount did get deduced from my PP total. Is there any way this can be resolved? __________________

12-05-2018, 04:21 PM	#2
elutz31 Minors (Double A) Join Date: Mar 2016 Posts: 108	This has now happened to me about 5 times. I will try to open a pack and the game crashes and when I reopen the game no pack or pp. This latest time opened a 5 pack bundle got an upgrade and a few guys worth auctioning. I then made roster moves, hit the submit team button to save it and then sold a few guys on the auction house. I then bought the single pack and the game crashed. When I returned the player I had gotten from the 5 pack was no longer on my active roster, the 3 or 4 guys I had put on the auction house were back in my reserves and the few guys I auto sold were back in my reserves as well. I then checked the "your auction" tab to see the auctioned players were still there as well as showing in my reserves. However the players in my reserves when I tried to do anything with them it said they didn't exist. I then logged out of the game a second time to see if they'd reset but they were still there. They did end up resetting after the next simulation period had past. On a side note I do have my auto-sell set at 65 so its entirely possible that I was giving a pack and all the players were under the 65 but considering it's now happened a 5th time now and I've yet to see a random player I didn't know I had in my reserves I doubt it.

12-05-2018, 05:25 PM	#3
EvvCat Minors (Single A) Join Date: Apr 2017 Posts: 75	May or may not be the case for you guys, but I had the OP's problem happen once... The game crashed right as the pack ripped and when I restarted the pack was gone. I had six new cards in my collection though. I got the pack -- I just didn't see the new cards as they came out. Might be worth double-checking to see if you got the cards added to your collection.

12-06-2018, 09:41 AM	#4
CrazyWR All Star Reserve Join Date: Nov 2018 Posts: 549	Find the manage cards option, they are likely listed as inactive in there. Activate them and they will be on your reserve roster. I think the game handles this like you winning a bid when you are not online.