NEW UPDATE - Game crash

[plzdontshoot]

Hi guys!
I just installed the new update. However, now every time I load a saved game the game completely crash (shut down).

Halp!
Sam
PlzDontShoot

[JeffR]

That sounds like something may have gone wrong with the installation of the update and it's broken something critical - old save files will always load normally in a new version, and I've loaded many of them in 6.9.86.

So, the first thing I would try is (if you're playing the standalone version) re-downloading and re-running the update or (if you're on Steam) going to FHM6 in the Steam library, right-clicking and selecting Properties, then Local Files, and then clicking on "verify Integrity of game files." If there's missing or corrupted data in your installation, that will fix it.

[plzdontshoot]

Hi JeffR,
Thank you for the answer.
I'm on Steam (PC, windows 10).
I tried the "verify integrity" technique: did not work.
I tried to re-install completely the game: did not work (+ another verify integrity).
As I said, it does that on all my save games (even older ones).
I checked and it crashed at 72% of the loading process (if that can be of any help).

Thank you!

[JeffR]

We've only had two reports of this, so it would be extremely useful to have saves from both of you to see if there's something in common in them.

One other thing to try: from the start window, go to the settings screen, then troubleshooting, and click on "Enable debug trace." Exit and restart the game, then try to load a save. When it crashes, go to your \Documents\Out of the Park Developments\Franchise Hockey Manager 6\debug folder. There should be a text file named fhm_trace.txt there. Either copy the contents of that file and paste them here, or send the file to me at jeff@ootpdevelopments.com. That may also provide some clues as to what's going on.

[plzdontshoot]

Hi JeffR,
Here's the debug file content. I will upload my save game:

----------------------------------------------------------------------------------------------
2020-08-02 13:14:16 Franchise Hockey Manager Version 6.9 Build 86 (Steam), Copyright (C) 2019 Out of the Park Developments
2020-08-02 13:14:16 Running on MS Windows
2020-08-02 13:14:16 Command line arguments:
2020-08-02 13:14:16 1.: C:\Program Files (x86)\Steam\steamapps\common\Franchise Hockey Manager 6\fhm6.exe
2020-08-02 13:14:16 Using default setting: setAttribute(Qt::AA_UseDesktopOpenGL)
2020-08-02 13:14:16 Using default setting: setAttribute(Qt::AA_EnableHighDpiScaling)
2020-08-02 13:14:17 Default skin path (1): C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/skins/default
2020-08-02 13:14:17 C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/skins/default
2020-08-02 13:14:17 Lato
2020-08-02 13:14:17 Roboto Slab
2020-08-02 13:14:18 Startup - settings.dat found and read!
2020-08-02 13:14:18 Version Number: 5.11.3
2020-08-02 13:14:18 Compiled Version Number: 5.11.0
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/ARIMO-BOLD.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/ARIMO-BOLDITALIC.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/ARIMO-ITALIC.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/ARIMO.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Barlow-Bold.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Barlow-Italic.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Barlow-Light.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Barlow-Medium.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Barlow-Regular.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/FHM-HEADLINE.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Fira Sans Condensed Bold 700.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Fira Sans Condensed Italic 400.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Fira Sans Condensed Light 300.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Fira Sans Condensed Medium 500.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Fira Sans Condensed Regular 400.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Lato-Black.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Lato-Bold.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Lato-Light.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Lato-Regular.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Lato-RegularItalic.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/Lato-Thin.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/LCDBOLD.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/LCDLIGHT.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/LCDNORMAL.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/LCDULTRA.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/ROBOTO-BLACK.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/ROBOTO-BOLD.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/ROBOTO-LIGHT.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/ROBOTO-MEDIUM.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/ROBOTO-REGULAR.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/ROBOTO-THIN.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/RobotoSlab-Bold.ttf
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/UBUNTU DANI-BOLD.TTF
2020-08-02 13:14:18 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/fonts/UBUNTU.TTF
2020-08-02 13:14:18 online backend Online backend is trying to connect...
2020-08-02 13:14:18 online backend GS initialize
2020-08-02 13:14:18 online backend - gs Initialized
2020-08-02 13:14:18 No paths.cfg file found.
2020-08-02 13:14:18 No custom_folders.ini file found.
2020-08-02 13:14:18 Folder list element #3 (DMPT_USER_DATA) set to 'C:/Users/samue/Documents/Out of the Park Developments/Franchise Hockey Manager 6'
2020-08-02 13:14:18 Folder list element #4 (DMPT_CUST_DATA) set to 'C:/Users/samue/Documents/Out of the Park Developments/Franchise Hockey Manager 6'
2020-08-02 13:14:18 Folder list element #5 (DMPT_SAVEDGAMES) set to 'C:/Users/samue/Documents/Out of the Park Developments/Franchise Hockey Manager 6/saved_games'
2020-08-02 13:14:18 g_trace_mode flag is set.
2020-08-02 13:14:18 DMPT_APP = C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6
2020-08-02 13:14:18 DMPT_APP_DATA = C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data
2020-08-02 13:14:18 DMPT_PREF_DATA = C:/Users/samue/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 6/config
2020-08-02 13:14:18 DMPT_USER_DATA = C:/Users/samue/Documents/Out of the Park Developments/Franchise Hockey Manager 6
2020-08-02 13:14:18 DMPT_CUST_DATA = C:/Users/samue/Documents/Out of the Park Developments/Franchise Hockey Manager 6
2020-08-02 13:14:18 DMPT_SAVEDGAMES = C:/Users/samue/Documents/Out of the Park Developments/Franchise Hockey Manager 6/saved_games
2020-08-02 13:14:21 Startup - Facegen is enabled, checking OpenGL
2020-08-02 13:14:21 GLWidget - Successfully created OpenGL Context version 2.0
2020-08-02 13:14:21 GLWidget - Offscreen render surface creation successful
2020-08-02 13:14:21 GLWidget - glContext successfully created
2020-08-02 13:14:21 GLWidget - FBO check
2020-08-02 13:14:21 GLWidget - FBO supported
2020-08-02 13:14:21 GLWidget - GL_VERSION = 4.6.0 - Build 27.20.100.8280 - Version = 4.6.0
2020-08-02 13:14:21 GLWidget - Success: OpenGL 2.0 compatible GPU found!
2020-08-02 13:14:21 OpenGL version is greater than 1.4 - is_opengl_available returns true!
2020-08-02 13:14:21 Startup - Facegen is still enabled
2020-08-02 13:14:21 online backend - gs Received new connection url from gamesparks backend. Establishing new connection now.
2020-08-02 13:14:21 online backend - gs Create new connection
2020-08-02 13:14:21 online backend - gs Handle authentication connect response with immediate handshake
2020-08-02 13:14:21 online backend - gs WebSocket closed
2020-08-02 13:14:21 Startup - Successfully loaded jerseys
2020-08-02 13:14:21 Startup - Successfully loaded helmets
2020-08-02 13:14:21 Creating MYFACEGEN instance
2020-08-02 13:14:21 Rendering mode setting = 0
2020-08-02 13:14:21 Facegen rendering mode = 1
2020-08-02 13:14:21 MYFACEGEN::init Loading file C:/Users/samue/Documents/Out of the Park Developments/Franchise Hockey Manager 6/facegen/3d/si.ctl
2020-08-02 13:14:24 Startup - Successfully loaded model lists
2020-08-02 13:14:28 Startup - Successfully loaded beards
2020-08-02 13:14:28 Startup - Successfully loaded hairs
2020-08-02 13:14:28 Startup - Successfully initialized Facegen
2020-08-02 13:14:28 online backend - gs Handle authentication connect response with immediate handshake
2020-08-02 13:14:28 online backend - gs HTTPSocket creation... url: http://challenge.ootpdevelopments.co...4-12cbbe2d68e5
2020-08-02 13:14:28 Startup - initializing Steam callbacks
2020-08-02 13:14:28 Loading Steam workshop items list from local file
2020-08-02 13:14:28 Resolution from Settings: 1920 * 1080
2020-08-02 13:14:28 Screen Size: 1920 Width, 1080 Height; Available Screen Size: 1920 Width, 1040 Height, Screen-Size w/o Border: 1904 Width, 1001 Height, DPR: 1
2020-08-02 13:14:28 Startup - Start finished, load Startscreen!
2020-08-02 13:14:29 GLWidget - GL_VERSION = 4.6.0 - Build 27.20.100.8280 - Version = 4.6.0
2020-08-02 13:14:29 GLWidget - Success: OpenGL 2.0 compatible GPU found!
2020-08-02 13:14:29 Default skin path (1): C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/skins/dark
2020-08-02 13:14:29 C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 6/data/skins/dark
2020-08-02 13:14:29 Lato
2020-08-02 13:14:29 Roboto Slab
2020-08-02 13:14:30 Received stats and achievements from Steam
2020-08-02 13:14:30 Loading Steam workshop items list from local file
2020-08-02 13:14:30 online backend - gs OnHTTPSocketCallback:
2020-08-02 13:14:30 online backend - gs OnHTTPSocketCallback: 2c
mCTLEygPd9NlONVEI+oufJsoAePoX1wk+75KEARlhnM=
0


2020-08-02 13:14:30 online backend - gs Send handshake with response: mCTLEygPd9NlONVEI+oufJsoAePoX1wk+75KEARlhnM=
2020-08-02 13:14:30 online backend - gs Close HTTPSocket
2020-08-02 13:14:31 online backend - gs Handle authentication connect response with immediate handshake
2020-08-02 13:14:31 online backend GSAvailable
2020-08-02 13:14:31 online backend State change to t/t/f
2020-08-02 13:14:31 BaseScreen - New state!

[JeffR]

Thanks. The trace looks OK, but the save you uploaded crashes for me as well, so it looks like it's something on the data side. Some of the data files are suspiciously large as well. We'll have to dig into this to see what exactly is going wrong here.

[plzdontshoot]

Ok, thanks JeffR.
I'll wait for your update. I hope you can salvage it !!

[JeffR]

Found the problem, and the new hotfix should correct it - just update the game, and the save should work normally again, the fix repairs the problem on any save that was loaded (or crashed while loading) with the bug present..

[plzdontshoot]

Great thanks for the excellent service JeffR! I'm updating the game.
By the way, I just read the update details and my laptop has 64 Gb of ram (!)

Cheers!
Sam
PlzDontShoot