Mac OS X installation problem

master ankerich · 10-14-2006, 12:36 PM

I bought OOTP6 for OS X in the spring but haven't gotten around to playing a fulls season until now. I downloaded the demo but couldn't find a licensing option after installation, but the game seemed to work. I just figured that, since I had downloaded the game from a link provided at purchased, it might be the licensed version.

Well, I was wrong. The eSellerate wizard keeps running me through the same purchase process, even though I paid for the game several months ago.

Mac users: how in the world did you register the game? Am I just completely boneheaded and blind to the obvious?

Help!

kramerica1515 · 10-14-2006, 07:02 PM

Yeah, I got the demo, but I can't seem to go from there. Where is the link to buy it for a Mac OS X??

battists · 10-14-2006, 09:15 PM

If you grab a copy of the Game Guide, which was just updated today, there are some instructions in there. Give that a try and let us know how it goes!

Steve

master ankerich · 10-16-2006, 02:05 PM

I'm still stuck at the same impass. I tried licensing with my original order ID, but eSellerate doesn't recognize it or my e-mail, as I never registered to begin with.

To sum up: I DO own the license, but never registered.

Do I have to go through the eSellerate software delivery again? I thought about doing this, but worried about eSellerate treating it as a seperate transaction and just billing me twice.

battists · 10-16-2006, 06:37 PM

Quote:

Originally Posted by master ankerich

I'm still stuck at the same impass. I tried licensing with my original order ID, but eSellerate doesn't recognize it or my e-mail, as I never registered to begin with.

To sum up: I DO own the license, but never registered.

Do I have to go through the eSellerate software delivery again? I thought about doing this, but worried about eSellerate treating it as a seperate transaction and just billing me twice.

I really apologize about this, as I don't have a Mac, and lack any way to help you through this issue.

Can I ask, how did you initially purchase the game? I'm assuming that you received some sort of confirmation e-mail that had your order ID.

You shouldn't have to redownload the software or anything.

Walk me through, step-by-step, what happens.

So, the software is already on your machine.

1. You double-click on the OOTP 2006 icon...

2. what happens next?

If you can figure out how to take/post screenshots here, that might help me even more.

We'll get this figured out eventually.

master ankerich · 10-17-2006, 11:24 AM

Double click OOTP2006, navigate through eSellerate software delivery...

Wait, what's this?

Okay, that's what had me stuck for a while. Checking the new guide, I saw something I hadn't noticed - holding down the control key during startup let's you go to an optional re-install menu (which I tried of course), not that I've ever registered to begin with.

Only to get as far as this:

Thanks, eSellerate!

So, that's as far as I've managed to go. What next?

Goodsox · 10-17-2006, 11:32 AM

Have you tried this page? http://store3.esellerate.net/store/support/Default.aspx. You can put your e-mail address in and have it send your order ID to you again. Just a doublecheck to make sure you have the right info. I don't know much about Mac's, but maybe this will help.

master ankerich · 10-17-2006, 01:19 PM

I'm pretty sure it's the right code...

battists · 10-17-2006, 04:35 PM

It definitely seems like this is an issue that you may need to work out with eSellerate directly.

One possibility is that, through trial and error, eSellerate thinks that you have already "used up" your licenses. I would contact them and do the following:

1. Confirm that you have the correct Order ID / e-mail registered.
2. Once you have done that, ask them to check whether either of your 2 licenses (you get 2 licenses with your purchase) are currently "in use." If they are, ask them to remove those so that both of your licenses are available.

You could also try the Manual Activation option on the eSellerate support page.

One other possibility to consider: the Mac and PC versions of the game have completely separate licenses. Is it possible that you mistakenly purchased the PC version of the game? That would explain why eSellerate doesn't recognize your order ID...

Can you post a screenshot of your confirmation e-mail, with the naughty bits blanked out?

Thanks,

Steve

master ankerich · 10-17-2006, 07:33 PM

It's definitely a Mac version:

Quote:

Order Number: XXXXXXXXXX
Order Date: 6/7/2006
Order Method: Web Store
Name: master ankerich
Company:
Address 1: XXXXXXXXXXXXXXXXXXX
Address 2: XXXXXXXX
City, State, ZIP: XXXXXXXXXXXXX
Country: XXXXXXXXX
Phone: XXXXXXXXXXXX

mailto:master.ankerich@gmail.com

Qty: 1 [OOTPB North America] OOTP Baseball 2006 (Mac) at $34.99 each
Registration Information:
Serial Number Name: Paul Ankerich
Serial Number: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Check out http://www.ootpbaseball2006.com
Sub Total $34.99
Coupon (OOTPMAC10PATIEN) -$3.50
Tax $0.00
Shipping $0.00
Grand Total: $31.49

So I guess it's time to hit eSellerate directly. They were actually the ones I contacted first (or attempted to contact), but I never heard back after e-mailing their customer services whozit. All I ever got back was some dumb auto reply with no real information, but it was the only thing I could find resembling tech support for their business.

Do you guys have the private address of president/CEO to dispense at liberty? Maybe he could get to the bottom of this for me...

battists · 10-17-2006, 08:16 PM

I think we've done our best to get to the bottom of this issue. I'm going to ask someone over here if they can rouse somebody at e-Sellerate to help you out, because I think we're out of options over here.

I really appreciate your patience. I promise we'll get this resolved somehow! I apologize as well, but unfortunately, the support for the licensing programs is handled by the two licensing companies (e-License for PC and e-Sellerate for Mac), and we're limited into how much support we can give.

Steve

Marc Duffy · 10-18-2006, 03:05 AM

Can you drop me an email please master ankerich with your order ID

Also, when you get to the software delivery wizard if you press cancel it should start the game

master ankerich · 10-18-2006, 08:03 AM

e-mail sent.

I've actually played through the demo already; that's why I want to hurry up and register

Marc Duffy · 10-18-2006, 09:56 AM

On the main menu in the game is a button that reads ACTIVATE. You need ot enter your serial # here

master ankerich · 10-18-2006, 10:08 AM

You know, I never saw that until just now.

It's amazing what one can miss in window mode.

OK, problem solved!

Goodsox · 10-18-2006, 10:10 AM

Quote:

Originally Posted by master ankerich

You know, I never saw that until just now.

It's amazing what one can miss in window mode.

OK, problem solved!

Great to hear

Thanks Duffy for helping us Mac-illiterate folks out

battists · 10-18-2006, 10:17 AM

Whee! That was entirely too much work. Hope you enjoy the game out after all of that.

Start simple...

10-14-2006, 12:36 PM	#1
master ankerich Bat Boy Join Date: Aug 2006 Posts: 9	Mac OS X installation problem I bought OOTP6 for OS X in the spring but haven't gotten around to playing a fulls season until now. I downloaded the demo but couldn't find a licensing option after installation, but the game seemed to work. I just figured that, since I had downloaded the game from a link provided at purchased, it might be the licensed version. Well, I was wrong. The eSellerate wizard keeps running me through the same purchase process, even though I paid for the game several months ago. Mac users: how in the world did you register the game? Am I just completely boneheaded and blind to the obvious? Help!

10-17-2006, 11:32 AM	#7
Goodsox Hall Of Famer Join Date: Apr 2003 Location: Chicago Posts: 2,866	Have you tried this page? http://store3.esellerate.net/store/support/Default.aspx. You can put your e-mail address in and have it send your order ID to you again. Just a doublecheck to make sure you have the right info. I don't know much about Mac's, but maybe this will help. __________________ GoodSox Go White Sox!

10-14-2006, 07:02 PM	#2
kramerica1515 Bat Boy Join Date: Sep 2006 Posts: 4	Yeah, I got the demo, but I can't seem to go from there. Where is the link to buy it for a Mac OS X??

10-14-2006, 09:15 PM	#3
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506 Blog Entries: 7	If you grab a copy of the Game Guide, which was just updated today, there are some instructions in there. Give that a try and let us know how it goes! Steve

10-16-2006, 02:05 PM	#4
master ankerich Bat Boy Join Date: Aug 2006 Posts: 9	I'm still stuck at the same impass. I tried licensing with my original order ID, but eSellerate doesn't recognize it or my e-mail, as I never registered to begin with. To sum up: I DO own the license, but never registered. Do I have to go through the eSellerate software delivery again? I thought about doing this, but worried about eSellerate treating it as a seperate transaction and just billing me twice.

10-17-2006, 11:24 AM	#6
master ankerich Bat Boy Join Date: Aug 2006 Posts: 9	Double click OOTP2006, navigate through eSellerate software delivery... Wait, what's this? Okay, that's what had me stuck for a while. Checking the new guide, I saw something I hadn't noticed - holding down the control key during startup let's you go to an optional re-install menu (which I tried of course), not that I've ever registered to begin with. Only to get as far as this: Thanks, eSellerate! So, that's as far as I've managed to go. What next?

10-17-2006, 01:19 PM	#8
master ankerich Bat Boy Join Date: Aug 2006 Posts: 9	I'm pretty sure it's the right code...

10-17-2006, 04:35 PM	#9
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506 Blog Entries: 7	It definitely seems like this is an issue that you may need to work out with eSellerate directly. One possibility is that, through trial and error, eSellerate thinks that you have already "used up" your licenses. I would contact them and do the following: 1. Confirm that you have the correct Order ID / e-mail registered. 2. Once you have done that, ask them to check whether either of your 2 licenses (you get 2 licenses with your purchase) are currently "in use." If they are, ask them to remove those so that both of your licenses are available. You could also try the Manual Activation option on the eSellerate support page. One other possibility to consider: the Mac and PC versions of the game have completely separate licenses. Is it possible that you mistakenly purchased the PC version of the game? That would explain why eSellerate doesn't recognize your order ID... Can you post a screenshot of your confirmation e-mail, with the naughty bits blanked out? Thanks, Steve

10-17-2006, 08:16 PM	#11
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506 Blog Entries: 7	I think we've done our best to get to the bottom of this issue. I'm going to ask someone over here if they can rouse somebody at e-Sellerate to help you out, because I think we're out of options over here. I really appreciate your patience. I promise we'll get this resolved somehow! I apologize as well, but unfortunately, the support for the licensing programs is handled by the two licensing companies (e-License for PC and e-Sellerate for Mac), and we're limited into how much support we can give. Steve

10-18-2006, 03:05 AM	#12
Marc Duffy SI Marketing Wizard Join Date: Mar 2004 Location: Old Street, London Posts: 4,741	Can you drop me an email please master ankerich with your order ID Also, when you get to the software delivery wizard if you press cancel it should start the game

10-18-2006, 08:03 AM	#13
master ankerich Bat Boy Join Date: Aug 2006 Posts: 9	e-mail sent. I've actually played through the demo already; that's why I want to hurry up and register

10-18-2006, 09:56 AM	#14
Marc Duffy SI Marketing Wizard Join Date: Mar 2004 Location: Old Street, London Posts: 4,741	On the main menu in the game is a button that reads ACTIVATE. You need ot enter your serial # here

10-18-2006, 10:08 AM	#15
master ankerich Bat Boy Join Date: Aug 2006 Posts: 9	You know, I never saw that until just now. It's amazing what one can miss in window mode. OK, problem solved!

10-18-2006, 10:17 AM	#17
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506 Blog Entries: 7	Whee! That was entirely too much work. Hope you enjoy the game out after all of that. Start simple...