PT Server Errors (5/31)

[Stanley Kuppchaser]

Oh well, I was hoping this wouldn't happen, but just five minutes ago, my laptop, with the older version, that had been working fine, except for a couple of "could not synch" card messages and crashes, has now joined the queue and is proclaiming, "Could not connect!" along with the others in limbo. Well, I've felt sorry for those experiencing the aggravation. I guess now somebody can add me to their sympathy list. Hope it's not much longer.

[Stanley Kuppchaser]

Twenty hours later, no update? No reply to post from 5 a.m. this morning? This is sad.

[Monty_Burns]

Originally Posted by Stanley Kuppchaser

Twenty hours later, no update? No reply to post from 5 a.m. this morning? This is sad.

Yeah it is disappointing to be told that the server company can't do anything so you are screwed. I work in IT and that would never fly if I did that to a customer.

[Lukas Berger]

Originally Posted by Monty_Burns

Yeah it is disappointing to be told that the server company can't do anything so you are screwed. I work in IT and that would never fly if I did that to a customer.

They are supposedly working on it full tilt, but running into some difficulties that have made it take longer.

It's apparently affecting all their clients, not just us, so I would imagine they really are doing their best to sort things out. Lots of angry folks yelling at them for a few days now.

[Lukas Berger]

One thing you might try if you are having trouble is to connect through a VPN and through a different region/country. That might help.

[Rich Grisham]

Apologies for the lack of any update. Unfortunately, this update is the same.

We continue to work every day and night with our provider. Their updates are similar, that they are aware of the certificate issues and they are working on addressing them, that it is not as simple as they would hope and that it's affecting a number of the services that they host.

In case you think we are not pursuing this with everything we have, we had two of our developers sitting with one of our customers for more than three hours in a screenshare session yesterday, trying anything and everything to connect that person's PC to the service. Nothing worked.

This issue is at the local PC area, because we've been able to establish connectivity to one of the affected accounts from machines in our environment.

Basically, what's happening is the certificate on the local machine is not good, and the connection does not get established because of it.

I promise you that I am working day and night to resolve this issue. Unfortunately I am limited in what I can do other than call our providers every few hours and ask for updates.

No one is more frustrated than I am.

I wish I had a better answer. I don't, not yet. But we are not letting up.

[Monty_Burns]

Originally Posted by Rich Grisham

Apologies for the lack of any update. Unfortunately, this update is the same.

We continue to work every day and night with our provider. Their updates are similar, that they are aware of the certificate issues and they are working on addressing them, that it is not as simple as they would hope and that it's affecting a number of the services that they host.

In case you think we are not pursuing this with everything we have, we had two of our developers sitting with one of our customers for more than three hours in a screenshare session yesterday, trying anything and everything to connect that person's PC to the service. Nothing worked.

This issue is at the local PC area, because we've been able to establish connectivity to one of the affected accounts from machines in our environment.

Basically, what's happening is the certificate on the local machine is not good, and the connection does not get established because of it.

I promise you that I am working day and night to resolve this issue. Unfortunately I am limited in what I can do other than call our providers every few hours and ask for updates.

No one is more frustrated than I am.

I wish I had a better answer. I don't, not yet. But we are not letting up.

Appreciate the update -thank you!

[yno88]

It'll end up being something stupid. Somebody's cat peed on a wire. A sysadmin's kid played Goat Simulator on a tablet that had been used to monitor a server. Something is unplugged.

More seriously, is there a common factor among those of us unable to connect?

[Azagoth]

Originally Posted by Rich Grisham

Apologies for the lack of any update. Unfortunately, this update is the same.

We continue to work every day and night with our provider. Their updates are similar, that they are aware of the certificate issues and they are working on addressing them, that it is not as simple as they would hope and that it's affecting a number of the services that they host.

In case you think we are not pursuing this with everything we have, we had two of our developers sitting with one of our customers for more than three hours in a screenshare session yesterday, trying anything and everything to connect that person's PC to the service. Nothing worked.

This issue is at the local PC area, because we've been able to establish connectivity to one of the affected accounts from machines in our environment.

Basically, what's happening is the certificate on the local machine is not good, and the connection does not get established because of it.

I promise you that I am working day and night to resolve this issue. Unfortunately I am limited in what I can do other than call our providers every few hours and ask for updates.

No one is more frustrated than I am.

I wish I had a better answer. I don't, not yet. But we are not letting up.

If I was to try to find the certificate on my local machine, who would be the "Issued to" and the "Issued by"?

[Rich Grisham]

Originally Posted by Azagoth

If I was to try to find the certificate on my local machine, who would be the "Issued to" and the "Issued by"?

I do not know unfortunately.

[yno88]

I just downloaded Opera browser, enabled its free VPN and logged into Perfect Team like a boss.

Did you guys fix something or did that just work?

[Rich Grisham]

Here is the latest from our service provider: "It's still ongoing. The team has been working flat out to get this addressed. We hope to have a significant update today. As soon as we have news we will let you know."

We continue to remain in contact with them every few hours.

[Rich Grisham]

Here is the latest from our service provider:

We've successfully rolled out fixes for clusters in our US and Asia regions. The EU cluster is the final one on the list and it is being worked on as we speak. Your game is live in the US so users should be able to connect without issue now.

Let us know if you are able to connect (unless you've been having the issue and you're in the EU)

[Stanley Kuppchaser]

Still getting "unable to connect message."

[Monty_Burns]

Central US here and still getting the same error - can not connect

[El Jeffe]

Honolulu, steam user, still cannot connect

[yno88]

Dudes try downloading Opera browser, turning on the VPN. I then drove my new opera browser to these forums, fired up ootp and logged in first shot. Could be coincidence, but I'm in.

[El Jeffe]

Originally Posted by yno88

Dudes try downloading Opera browser, turning on the VPN. I then drove my new opera browser to these forums, fired up ootp and logged in first shot. Could be coincidence, but I'm in.

I don't know if that helps folks who bought direct download, but it doesn't do anything for Steam users it appears

[Monty_Burns]

Originally Posted by yno88

Dudes try downloading Opera browser, turning on the VPN. I then drove my new opera browser to these forums, fired up ootp and logged in first shot. Could be coincidence, but I'm in.

I have the downloaded version but appreciate the suggestion!

[Rich Grisham]

Rats. We are sorry. We will report back that the fix does not work.