Repeatable Crash with Video - Page 3

battists · 07-02-2006, 08:39 PM

Just FYI, this is TT #1811, and I'm moving it over to the Logged Issues forum. Unfortunately, no update here right now.

Steve

Markus Heinsohn · 07-03-2006, 05:16 AM

Sorry, but there is absolutely no way for me to duplicate this and find a problem in the code (if there is one)... it really sounds like there is something wrong with the system.

Marc Duffy · 07-04-2006, 08:17 AM

I've had experiences like this in the past.

Once, we even paid for someone to bring in their system to SI Towers and we installed some debug tools.

Using that experience, everytime it came down to something on the users machine. Once it was a new HD, another it was that they'd just installed some new memory chips.

Many other games or applications will run fine on the machine but games like OOTP push the system to the limit and suck every last bit of memory and resource (especially pre patch2).

Ankit · 07-04-2006, 10:11 AM

Markus, thanks for giving me an update on this.

Marc, I understand your point. In light of this, can I get a refund on the game as this problem is not something that is fixable?

Marc Duffy · 07-04-2006, 11:59 AM

I'm afraid not.

This is not a game issue as far as we are aware, it's down to your system.

07-04-2006, 10:11 AM	#44
Ankit All Star Reserve Join Date: Feb 2002 Location: Singapore Posts: 603	Markus, thanks for giving me an update on this. Marc, I understand your point. In light of this, can I get a refund on the game as this problem is not something that is fixable? __________________

07-02-2006, 08:39 PM	#41
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	Just FYI, this is TT #1811, and I'm moving it over to the Logged Issues forum. Unfortunately, no update here right now. Steve

07-03-2006, 05:16 AM	#42
Markus Heinsohn Developer OOTP Join Date: Dec 2001 Location: Germany Posts: 24,805	Sorry, but there is absolutely no way for me to duplicate this and find a problem in the code (if there is one)... it really sounds like there is something wrong with the system.

07-04-2006, 08:17 AM	#43
Marc Duffy SI Marketing Wizard Join Date: Mar 2004 Location: Old Street, London Posts: 4,741	I've had experiences like this in the past. Once, we even paid for someone to bring in their system to SI Towers and we installed some debug tools. Using that experience, everytime it came down to something on the users machine. Once it was a new HD, another it was that they'd just installed some new memory chips. Many other games or applications will run fine on the machine but games like OOTP push the system to the limit and suck every last bit of memory and resource (especially pre patch2).

07-04-2006, 11:59 AM	#45
Marc Duffy SI Marketing Wizard Join Date: Mar 2004 Location: Old Street, London Posts: 4,741	I'm afraid not. This is not a game issue as far as we are aware, it's down to your system.