Crashes or game freezing? See here!

[Bond51]

Originally Posted by Lukas Berger

To get the key again, email support@ootpdevelopments.com

They should also be able to work with you directly to get things working correctly on your system, which should hopefully be a bit easier and quicker than doing so through the forums here.

Thanks Lukas but it is very strange because when I get the opening screen for opening and installing ootp23 (Mac) it shows a picture of the "app" folder and OOTP23 Ball icon but the rest of the install window shows ootp22? I have deleted all files including configs for both OOTP22 and OOTP23 but to no avail. I keep on getting a frozen opening ootp23 screen with a quivering ball on the right and nothing else. I have to "force" quit. I know you have helped me before and directed me to program support but I am just so perplexed. Could you just indulge me a bit further on this? Thanks for your continued patience.

[Alex Aab]

Originally Posted by StoneFire

Hi there,

I just bought the game to do some NCAA simulations for a project I've got going.

But every time I'm trying to create a custom game using this mod (https://forums.ootpdevelopments.com/...d.php?t=326742)
the game freezes by the end of creation, at first it did it by the end of generating faces so I tried to disable the generation but then it still just freezes by the end of the previous stage.

I have a trace file I'd like to share if it helps but I fail to spot a place to attach it.

I figured since it's just a dump of text I could just paste it here.
...

I forgot to mention that I have tried just about all of the points in the OP without any luck, even tried disabling the overlay from Gforce experience without any luck still.

Based on your debug output I've found and fixed another small bug. It will be available in the next build.


However, this should not have caused the freezes.
Do other games (standard MLB, fictional, import from 22) work?
Haven't looked into the mod you've mentioned yet.

[Alex Aab]

Originally Posted by nebben

Game crashes every time I click on "Modify Team Logos, Colors" button. Debug file attached.

Unfortunately, I can't reproduce that crash. Do you have a ootp_trace file of such a game that you can share?
What kind of game is it? MLB, fictional, import from 22?
Does a 3D game work for you (players on the field)?

[StoneFire]

Originally Posted by Alex Aab

Based on your debug output I've found and fixed another small bug. It will be available in the next build.


However, this should not have caused the freezes.
Do other games (standard MLB, fictional, import from 22) work?
Haven't looked into the mod you've mentioned yet.

Yes, I was able to start another custom game using another highschool mod that have NCAA in it but the one I linked has more effort put into it so if I could that running it would be preferred.

[nebben]

Originally Posted by Alex Aab

Unfortunately, I can't reproduce that crash. Do you have a ootp_trace file of such a game that you can share?
What kind of game is it? MLB, fictional, import from 22?
Does a 3D game work for you (players on the field)?

So, I figured this out and believe it's no longer a bug. I was using the All-in-One jerseys, logos, etc. I uninstalled the game and removed those files, reinstalled and the Modify button works fine. I then added the All-in-One stuff back and the Modify button still works fine. And, yes, a 3D game works for me.


I must have placed something in the wrong folder or done something in my first install to cause the error. Anyway, all is well.



I've attached three trace files, just in case, from three different games that crashed on me: a 22 import, a custom created in 23, and an MLB created in 23. Thanks!

[Bond51]

Originally Posted by Bond51

Thanks Lukas but it is very strange because when I get the opening screen for opening and installing ootp23 (Mac) it shows a picture of the "app" folder and OOTP23 Ball icon but the rest of the install window shows ootp22? I have deleted all files including configs for both OOTP22 and OOTP23 but to no avail. I keep on getting a frozen opening ootp23 screen with a quivering ball on the right and nothing else. I have to "force" quit. I know you have helped me before and directed me to program support but I am just so perplexed. Could you just indulge me a bit further on this? Thanks for your continued patience.

Well Lukas it's been 2 days and no word from customer support. It seems that it is a lot slower dealing with customer support than through the forum.

[Magus978]

PT23 Beta Build 50: Still crashes on pack opening (unpacking). I was told that my system could do the 3D pack openings because it requires OpenGL 3.1, which I have. Attached is a trace file. I am open to other potential solutions and setting changes.

[bababui]

Two bugs interconnected. Firstly in my random historical game loaded real pics of current players are replaced with their facegen pics when the game is shut down/restarted. After reloading the real player pics and starting a game in classic 2D the game crashes when the 'start game' button is pushed. The game starts normally after restart.

[Lukas Berger]

Originally Posted by bababui

Two bugs interconnected. Firstly in my random historical game loaded real pics of current players are replaced with their facegen pics when the game is shut down/restarted. After reloading the real player pics and starting a game in classic 2D the game crashes when the 'start game' button is pushed. The game starts normally after restart.

The first thing sounds like the settings to load real photos first got changed. If you check this in the settings, can you manually change back?

The crashing issue is much harder to say. Can you do this again and after the crash, get us a copy of the trace file: https://support.ootpdevelopments.com...debug-log-file

[Lukas Berger]

Originally Posted by Bond51

Well Lukas it's been 2 days and no word from customer support. It seems that it is a lot slower dealing with customer support than through the forum.

The big problem here is that this is really a tech support issue, where something is borked on your end, not a bug we need to fix up.

Now, I don't try to say that callously at all. As you know, I do frequently try to help with this sort of thing whenever possible just to take care of folks. The problem is that right now, dealing with the release and all the other stuff on my plate during our busiest time of the year, I quite simply do not have any extra time to get into resolving this sort of issue with you beyond the steps I've already suggested. So if you're waiting on me, I will try to help more eventually, but it could take a long time.

This is going to need some back and forth to get info from you as to what you're seeing on your system, as well as steps for you to take, that I'm just not able to get into at the moment. That's why we have the support team, to help out with stuff like this. But given that things are super busy for them as well right now, it could take a bit longer than usual for them to get back to you. They will do so eventually though and once they do things should indeed go more quickly than our exchanging a message every couple days,.

[Lukas Berger]

Originally Posted by Magus978

PT23 Beta Build 50: Still crashes on pack opening (unpacking). I was told that my system could do the 3D pack openings because it requires OpenGL 3.1, which I have. Attached is a trace file. I am open to other potential solutions and setting changes.

Thanks. We're still looking into this.

[Magus978]

Originally Posted by Lukas Berger

Thanks. We're still looking into this.

Build 51 did not end the crashing. I'm not sure that was the intention of 51, but I will attach a trace file anyway. I know you guys are still working hard on this, and I appreciate it. Hopefully my trace files are helping pinpoint the problem. I know others are having the issue, and hopefully they'll be getting around to posting their own trace files so we can isolate this issue.

Setting change attempted: Use OpenGL & fast blit (experimental)

[Lukas Berger]

Originally Posted by Magus978

Build 51 did not end the crashing. I'm not sure that was the intention of 51, but I will attach a trace file anyway. I know you guys are still working hard on this, and I appreciate it. Hopefully my trace files are helping pinpoint the problem. I know others are having the issue, and hopefully they'll be getting around to posting their own trace files so we can isolate this issue.

Yeah, we did not have a fix for this in build 51. I hope (but can't promise) we might have a fix next build though.

[Bond51]

Originally Posted by Lukas Berger

The big problem here is that this is really a tech support issue, where something is borked on your end, not a bug we need to fix up.

Now, I don't try to say that callously at all. As you know, I do frequently try to help with this sort of thing whenever possible just to take care of folks. The problem is that right now, dealing with the release and all the other stuff on my plate during our busiest time of the year, I quite simply do not have any extra time to get into resolving this sort of issue with you beyond the steps I've already suggested. So if you're waiting on me, I will try to help more eventually, but it could take a long time.

This is going to need some back and forth to get info from you as to what you're seeing on your system, as well as steps for you to take, that I'm just not able to get into at the moment. That's why we have the support team, to help out with stuff like this. But given that things are super busy for them as well right now, it could take a bit longer than usual for them to get back to you. They will do so eventually though and once they do things should indeed go more quickly than our exchanging a message every couple days,.

Lukas, again thank you so much for your patience. If you don't mind I would like to wait for your attention. Would that be amenable to you?

[Magus978]

Originally Posted by Lukas Berger

Yeah, we did not have a fix for this in build 51. I hope (but can't promise) we might have a fix next build though.

Appreciate the reply. Keep working at it guys, I have faith it'll happen soon.

[Bond51]

Originally Posted by Bond51

Lukas, again thank you so much for your patience. If you don't mind I would like to wait for your attention. Would that be amenable to you?

Ok Lukas a BIG SHOUT OUT to you for your help. I went back to your initial suggestion and it worked. It was really the fault of the apple OS where it is extremely difficult to find the "appdata" file but once I found it and deleted it it worked like a charm! No issues just a big THANK YOU!

[Lukas Berger]

Originally Posted by Bond51

Ok Lukas a BIG SHOUT OUT to you for your help. I went back to your initial suggestion and it worked. It was really the fault of the apple OS where it is extremely difficult to find the "appdata" file but once I found it and deleted it it worked like a charm! No issues just a big THANK YOU!

Fantastic, super glad to hear this

[Scribe]

An error occurred when loading the database. Could not load injuries file.

I've Googled this and seen that it's been a problem for other years of OOTP, and I've tried the solutions that people have offered, but either I failed in implementing them correctly or they just didn't work.

That message pops up when I try to first import my OOTP 22 game
into my newly purchased OOTP 23.

So far I've tried:
- Reinstalling OOTP 23
- Changing the save path
- Deleting the database folder, as one post from years back recommended
- Copying the files from the older OOTP version over to the new one. Perhaps I didn't copy the correct ones? I don't know.

Any help would be greatly appreciated. I'm off this weekend and I can respond promptly.

[pitch62]

I rotate games between 2D, Web & 3D. When starting a season I get two 2D and the game crashes and I go back to the windows startup page. Once in awhile I will get to Web play the game and try to get to 3D, but it crashes back to windows. I've tried every possible setting, but still crashed.

Any help would be great

[Lukas Berger]

Originally Posted by pitch62

I rotate games between 2D, Web & 3D. When starting a season I get two 2D and the game crashes and I go back to the windows startup page. Once in awhile I will get to Web play the game and try to get to 3D, but it crashes back to windows. I've tried every possible setting, but still crashed.

Any help would be great

If you can get us a trace file from the crash, that would be a big help. Thanks!

https://support.ootpdevelopments.com...debug-log-file