Demo Installer crashing

Omnipotent_1 · 06-17-2006, 01:11 PM

Can't even get through the installer for the demo. I've tried redownloading the file, both from OOTP, as well as mirror sites. It freezes during "Configuring Windows Installer" and then just ends.

Windows XP, MC edition, SP2.
Dell XPS 600, Pentium D, 2.99G, 1GB RAM

Omnipotent_1 · 06-19-2006, 08:32 AM

bump

kingcharlesxii · 06-19-2006, 11:29 AM

That's really strange. Have you turned off all other programs running at the time of the installation?

TC Dale · 06-19-2006, 11:33 AM

What are your desktop settings? You need to give us a bit more info than you are right now..

Omnipotent_1 · 06-20-2006, 01:18 PM

My desktop settings?

Not sure what that would have to do with an installation app., but I'll oblige nonetheless. 1152 x 864, 32 bit color.

TC Dale · 06-20-2006, 01:36 PM

See if your DPI settings are at 96 DPI and if that solves the problem.

Raidergoo · 07-08-2006, 11:55 PM

Did this help?

battists · 07-10-2006, 03:55 PM

Personally, I would try downloading a fresh copy of the demo, and giving it another whirl.

Please let us know how it goes!

Thanks,

Steve

Omnipotent_1 · 07-11-2006, 08:34 AM

I checked the settings as well as the DEP setting (it was already on) to no avail. The very first thing I tried was downloading a fresh copy of the executable file. When I try to run it, the installer begins to load, goes past the first progression bar and shuts down shortly after the start of the "Configuring Windows Installer" progression bar.

I wish someone could help me. I am quite bummed that I can't even try the game, having been an OOTP player since version 4.

battists · 07-11-2006, 09:17 AM

Omnipotent,

I'm so sorry this is happening. You're the absolute only person who has mentioned this issue, which tends to indicate there's something going on with your machine.

I'm assuming you've installed software using this account/PC combination before, and that you are an "administrator" on your machine.

Are you familiar with Windows Safe Mode? You could try installing in safe mode. If there's something on your machine conflicting with the installer, this could help avoid it.

To do this, you would do as follows:

1. Download a copy of the installer, and save it on your hard drive somewhere.

2. Reboot your machine. While the screen is still black, start hitting the F8 key until you get a menu that has Safe Mode. Select safe mode and hit enter. This will boot your machine in Safe Mode, which is a diagnostic mode that doesn't load all of the extraneous stuff that Windows likes to load.

3. Run the installer, and see what happens.

Hope this helps. If this is too techno-mumbo-jumbo for you, let me know!

Steve

Omnipotent_1 · 07-11-2006, 03:35 PM

Yea, been there done that. Same result.

As far as installing on this PC, I've not had a problem like this with any other install app. I wouldn't consider myself an expert on everything PC, but am fairly tech savvy. This one has me completely stumped. I wouldn't be surprised if it is something quite simple but I can't figure what it might be.

battists · 07-11-2006, 03:45 PM

Quote:

Originally Posted by Omnipotent_1

Yea, been there done that. Same result.

As far as installing on this PC, I've not had a problem like this with any other install app. I wouldn't consider myself an expert on everything PC, but am fairly tech savvy. This one has me completely stumped. I wouldn't be surprised if it is something quite simple but I can't figure what it might be.

Omnipotent_1,

I'm grasping at straws here, but...

What is the precise file size of the installer file, in bytes? (right click on the file and select properties)

How much free space do you have on your hard drive?

Have you turned off anything like virus protection or system doctor-type problems, before you install?

Thanks,

Steve

battists · 07-19-2006, 10:21 AM

We have a rule that states that Tech Support threads wherein we have not received a response within 7 days will be closed.

This one meets this criteria, so I'm closing this.

If you want to discuss it again, just PM me with the thread link, and I'll re-open. (Don't just say "Hey, reopen my thread." I need to know the URL, thanks!)

Steve

battists · 07-20-2006, 04:32 PM

Are you an admin on this machine?

Can you try installing in safe mode?

Can you try uninstalling, and installing a fresh copy of Windows Installer?

Omnipotent_1 · 07-21-2006, 08:05 AM

Thanks for re-opening.

I am the sole user on this PC.

I have tried installing in safe mode. Same result.

I'll try the windows installer reinstall.

Omnipotent_1 · 07-21-2006, 04:01 PM

Well, I uninstalled & reinstalled Windows Installer 3.1. No dice. Same result.

battists · 07-21-2006, 10:03 PM

Omnipotent,

Unfortunately, I'm at a total loss here.

There certainly seems to be something fundamentally wrong, and I suspect it's some sort of conflict within your operating system. It's hard for me to point to a trouble with the OOTP installer, since the exact same installer seems to be working for thousands of customers. I don't mean that in a critical way, it's just where my troubleshooting is leading me.

I believe at this point you'd be best off taking this up with a site that is strong in troubleshooting Windows issues, like one of the following:

http://www.tek-tips.com
http://forums.techguy.org/

That second site, in particular, is where I go for pretty much all technical problems I run into.

Beyond that, I'd be looking at reinstalling the operating system.

Steve

battists · 08-02-2006, 04:01 PM

Omni,

I'm sorry, I've been unable to come up with any further ideas. At this point, I believe the only possible next step, if you're still interested in pursuing the installation, would be to reinstall your operating system. I know that's not a great option, but unless you've been able to find a workaround using any of those other sites I mentioned, I'm afraid I'm out of ideas...

Steve

06-17-2006, 01:11 PM	#1
Omnipotent_1 Bat Boy Join Date: Dec 2005 Posts: 7	Demo Installer crashing Can't even get through the installer for the demo. I've tried redownloading the file, both from OOTP, as well as mirror sites. It freezes during "Configuring Windows Installer" and then just ends. Windows XP, MC edition, SP2. Dell XPS 600, Pentium D, 2.99G, 1GB RAM

06-19-2006, 11:29 AM	#3
kingcharlesxii Hall Of Famer Join Date: Mar 2003 Location: Madison, WI Posts: 2,730	That's really strange. Have you turned off all other programs running at the time of the installation? __________________ OTBA - Stockholm Royal Squirrels of Sweden OOTP Grand League Champion 2015

06-19-2006, 11:33 AM	#4
TC Dale Global Moderator Join Date: May 2002 Posts: 4,953	What are your desktop settings? You need to give us a bit more info than you are right now.. __________________ ----------------------------------

06-20-2006, 01:36 PM	#6
TC Dale Global Moderator Join Date: May 2002 Posts: 4,953	See if your DPI settings are at 96 DPI and if that solves the problem. __________________ ----------------------------------

07-21-2006, 04:01 PM	#16
Omnipotent_1 Bat Boy Join Date: Dec 2005 Posts: 7	Well, I uninstalled & reinstalled Windows Installer 3.1. No dice. Same result. Last edited by Omnipotent_1; 07-21-2006 at 04:02 PM.

06-19-2006, 08:32 AM	#2
Omnipotent_1 Bat Boy Join Date: Dec 2005 Posts: 7	bump

06-20-2006, 01:18 PM	#5
Omnipotent_1 Bat Boy Join Date: Dec 2005 Posts: 7	My desktop settings? Not sure what that would have to do with an installation app., but I'll oblige nonetheless. 1152 x 864, 32 bit color.

07-08-2006, 11:55 PM	#7
Raidergoo Hall Of Famer Join Date: Mar 2003 Posts: 9,005	Did this help?

07-10-2006, 03:55 PM	#8
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	Personally, I would try downloading a fresh copy of the demo, and giving it another whirl. Please let us know how it goes! Thanks, Steve

07-11-2006, 08:34 AM	#9
Omnipotent_1 Bat Boy Join Date: Dec 2005 Posts: 7	I checked the settings as well as the DEP setting (it was already on) to no avail. The very first thing I tried was downloading a fresh copy of the executable file. When I try to run it, the installer begins to load, goes past the first progression bar and shuts down shortly after the start of the "Configuring Windows Installer" progression bar. I wish someone could help me. I am quite bummed that I can't even try the game, having been an OOTP player since version 4.

07-11-2006, 09:17 AM	#10
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	Omnipotent, I'm so sorry this is happening. You're the absolute only person who has mentioned this issue, which tends to indicate there's something going on with your machine. I'm assuming you've installed software using this account/PC combination before, and that you are an "administrator" on your machine. Are you familiar with Windows Safe Mode? You could try installing in safe mode. If there's something on your machine conflicting with the installer, this could help avoid it. To do this, you would do as follows: 1. Download a copy of the installer, and save it on your hard drive somewhere. 2. Reboot your machine. While the screen is still black, start hitting the F8 key until you get a menu that has Safe Mode. Select safe mode and hit enter. This will boot your machine in Safe Mode, which is a diagnostic mode that doesn't load all of the extraneous stuff that Windows likes to load. 3. Run the installer, and see what happens. Hope this helps. If this is too techno-mumbo-jumbo for you, let me know! Steve

07-11-2006, 03:35 PM	#11
Omnipotent_1 Bat Boy Join Date: Dec 2005 Posts: 7	Yea, been there done that. Same result. As far as installing on this PC, I've not had a problem like this with any other install app. I wouldn't consider myself an expert on everything PC, but am fairly tech savvy. This one has me completely stumped. I wouldn't be surprised if it is something quite simple but I can't figure what it might be.

07-19-2006, 10:21 AM	#13
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	We have a rule that states that Tech Support threads wherein we have not received a response within 7 days will be closed. This one meets this criteria, so I'm closing this. If you want to discuss it again, just PM me with the thread link, and I'll re-open. (Don't just say "Hey, reopen my thread." I need to know the URL, thanks!) Steve

07-20-2006, 04:32 PM	#14
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	Are you an admin on this machine? Can you try installing in safe mode? Can you try uninstalling, and installing a fresh copy of Windows Installer?

07-21-2006, 08:05 AM	#15
Omnipotent_1 Bat Boy Join Date: Dec 2005 Posts: 7	Thanks for re-opening. I am the sole user on this PC. I have tried installing in safe mode. Same result. I'll try the windows installer reinstall.

07-21-2006, 10:03 PM	#17
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	Omnipotent, Unfortunately, I'm at a total loss here. There certainly seems to be something fundamentally wrong, and I suspect it's some sort of conflict within your operating system. It's hard for me to point to a trouble with the OOTP installer, since the exact same installer seems to be working for thousands of customers. I don't mean that in a critical way, it's just where my troubleshooting is leading me. I believe at this point you'd be best off taking this up with a site that is strong in troubleshooting Windows issues, like one of the following: http://www.tek-tips.com http://forums.techguy.org/ That second site, in particular, is where I go for pretty much all technical problems I run into. Beyond that, I'd be looking at reinstalling the operating system. Steve

08-02-2006, 04:01 PM	#18
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	Omni, I'm sorry, I've been unable to come up with any further ideas. At this point, I believe the only possible next step, if you're still interested in pursuing the installation, would be to reinstall your operating system. I know that's not a great option, but unless you've been able to find a workaround using any of those other sites I mentioned, I'm afraid I'm out of ideas... Steve