I had a fire...

BIG Irish · 11-01-2006, 12:20 AM

I had a fire at my house & my computer did not make it. I bought another computer & re-downloaded the trial version, but I don't know where/how to put in my activation code.

Goody · 11-01-2006, 12:55 AM

Quote:

Originally Posted by BIG Irish

I had a fire at my house & my computer did not make it. I bought another computer & re-downloaded the trial version, but I don't know where/how to put in my activation code.

Go to the elicense website http://elicense.com/ and fill out a tech support thingamabobber online telling them you lost your code. They'll send it to you usually within 24 hours from my experience.

battists · 11-01-2006, 08:37 AM

Bingo. Let us know if you have any problems. This assumes you had the PC version, not the Mac.

BIG Irish · 11-01-2006, 09:05 PM

I have my activation code, but when I try to enter the code the game asks me for a serial number first...where do I find the serial number?

battists · 11-01-2006, 09:08 PM

I'm kinda confused, which is not unusual.

Any chance you could post a screenshot?

BIG Irish · 11-01-2006, 09:33 PM

I purchased the game, entered the activation code and put it on my PC. I lost my PC in the fire. However, I still had the code saved in an email. I have purchased a new Mac computer. I downloaded the trial version of the game and put it on the Mac. When I open the trial version there is a "button" at the bottom that says "activate game". When I select this option the game asks me for the serial number. I don't know what the serial number for the game is. I tried entering my activation code as the serial number, but it did not work. I'd love to send you a screen shot, but I didn't know how to do that on my PC, let alone my brand new Mac!

cmdroverbite · 11-01-2006, 09:49 PM

Quote:

Originally Posted by BIG Irish

I purchased the game, entered the activation code and put it on my PC. I lost my PC in the fire. However, I still had the code saved in an email. I have purchased a new Mac computer. I downloaded the trial version of the game and put it on the Mac. When I open the trial version there is a "button" at the bottom that says "activate game". When I select this option the game asks me for the serial number. I don't know what the serial number for the game is. I tried entering my activation code as the serial number, but it did not work. I'd love to send you a screen shot, but I didn't know how to do that on my PC, let alone my brand new Mac!

Ouch...

Unfortunately, Mac version serial numbers and PC version serial numbers are not compatible with each other. (They have different licenses, administered by different companies.) As I see it, you have three choices:

1) You can write to SI Games and ask them if there's anything they can do to cancel your PC license and give you a Mac license. They're not really under any obligation to do so, though, so be polite and don't get too hacked off if there's nothing they can or will do.
2) If you are running an Intel Mac, you can install Boot Camp, which will enable your computer to boot in Windows as well as Mac. (It's not super-hard to install, but you will need a copy of Windows XP SP2.) Once your Windows partition is up and running, you can install the PC version of OOTP and run it with your license.
3) You can register the OOTP Mac version.

Sorry I don't have better news...

battists · 11-02-2006, 08:26 AM

Yeah, cmdrovrbite pretty much nailed it. The two versions of the game are licensed separately, which means you cannot use the PC license you purchased to install on a Mac, or vice-versa.

I'm not an SI employee, but I don't believe that SI would allow you to "change licenses," simply because of the different licensing companies that they work with for the two products. You're welcome to try, but as cmdrovrbite mentioned, it's not very likely.

So, the other options cmdroverbite mentioned are about what you're faced with right now.

Thanks,

Steve

battists · 11-06-2006, 10:05 PM

Seems like this issue has been resolved, so closing this thread.

Thanks very much, and let us know if there is still an issue!

Steve

11-01-2006, 12:20 AM	#1
BIG Irish Minors (Double A) Join Date: Apr 2006 Posts: 163	I had a fire... I had a fire at my house & my computer did not make it. I bought another computer & re-downloaded the trial version, but I don't know where/how to put in my activation code. __________________ GM of the New York Mets of MLB Dreams GM of the Cape Canaveral Launch of the POTD GM of the Oklahoma City Twisters of the WWBL

11-01-2006, 09:05 PM	#4
BIG Irish Minors (Double A) Join Date: Apr 2006 Posts: 163	I have my activation code, but when I try to enter the code the game asks me for a serial number first...where do I find the serial number? __________________ GM of the New York Mets of MLB Dreams GM of the Cape Canaveral Launch of the POTD GM of the Oklahoma City Twisters of the WWBL

11-01-2006, 09:33 PM	#6
BIG Irish Minors (Double A) Join Date: Apr 2006 Posts: 163	I purchased the game, entered the activation code and put it on my PC. I lost my PC in the fire. However, I still had the code saved in an email. I have purchased a new Mac computer. I downloaded the trial version of the game and put it on the Mac. When I open the trial version there is a "button" at the bottom that says "activate game". When I select this option the game asks me for the serial number. I don't know what the serial number for the game is. I tried entering my activation code as the serial number, but it did not work. I'd love to send you a screen shot, but I didn't know how to do that on my PC, let alone my brand new Mac! __________________ GM of the New York Mets of MLB Dreams GM of the Cape Canaveral Launch of the POTD GM of the Oklahoma City Twisters of the WWBL

11-01-2006, 08:37 AM	#3
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506 Blog Entries: 7	Bingo. Let us know if you have any problems. This assumes you had the PC version, not the Mac.

11-01-2006, 09:08 PM	#5
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506 Blog Entries: 7	I'm kinda confused, which is not unusual. Any chance you could post a screenshot?

11-02-2006, 08:26 AM	#8
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506 Blog Entries: 7	Yeah, cmdrovrbite pretty much nailed it. The two versions of the game are licensed separately, which means you cannot use the PC license you purchased to install on a Mac, or vice-versa. I'm not an SI employee, but I don't believe that SI would allow you to "change licenses," simply because of the different licensing companies that they work with for the two products. You're welcome to try, but as cmdrovrbite mentioned, it's not very likely. So, the other options cmdroverbite mentioned are about what you're faced with right now. Thanks, Steve

11-06-2006, 10:05 PM	#9
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506 Blog Entries: 7	Seems like this issue has been resolved, so closing this thread. Thanks very much, and let us know if there is still an issue! Steve