Mac reinstall - won't accept serial no.

changewand · 02-20-2008, 04:51 PM

I just swapped Mac hardware and performed a profile/data migration using the handy Leopard migration asst. Now when I start up OOTP 2007, I get the licensing wizard.

No problem I think, and reenter my order info to get my serial number. However, when I type it in and submit I get an error -25005. I've triple-checked the serial and have entered it correctly.

Any suggestions?

JRP · 02-21-2008, 03:32 PM

The licensing ootp2007_eSellerate_key text file is located in

users/you/Librairies/preferences/sports Interactive/OOTP Baseball 2007/data/config/

This file could be missing, locked or might be damaged.

You could also hold the option key and click the reinstall button on the first screen of the licensing wizard. It will prompt you for your order ID and email address and re-license ootp.

changewand · 02-21-2008, 07:11 PM

I just checked and it's there. It has the proper SSN in it, and is owned by me. the permissions look ok (rw/r/r). I did attempt to reinstall using the Option key method and went through the wizard...but when it started all the way up it was in demo mode, and everytime I start it up it starts the ordering wizard again.

JRP · 02-21-2008, 07:33 PM

Start brand new.

Delete or copy/move the sports Interactive folder and delete the game. Reinstall the game and try it again.

changewand · 02-22-2008, 12:10 PM

I wish I had thought of that. Of course, by the time I tried this, I got a "You have exceeded your reinstall limit" msg from the game.

JRP · 02-22-2008, 04:24 PM

Did you contact eSellerate?

changewand · 02-29-2008, 06:07 PM

I have not - the error message keeps pointing me to Marc Duffy. have you had any success with eSellerate?

JRP · 03-02-2008, 07:20 PM

Never had to contact them. But here's how.

At eSellerate, publisher support is as important a priority as our technology innovations. Our friendly, knowledgeable tech support team is available to answer your questions and provide assistance via telephone, e-mail, or through our web site. We pride ourselves on immediate, knowledgeable response.
Phone: (402) 323-6600
e-mail: support@esellerate.net

Nutlaw · 03-16-2008, 08:18 AM

Did you get this one figured out, changewand?

Nutlaw · 03-23-2008, 07:32 PM

As this thread has gone a week without a reply, it will now be closed for housekeeping reasons. If you need any further help with this matter, please don't hesitate to post a link to this thread in Tech Support and we will try to help you figure things out. Thanks.

02-20-2008, 04:51 PM	#1
changewand Minors (Single A) Join Date: Feb 2003 Posts: 88	Mac reinstall - won't accept serial no. I just swapped Mac hardware and performed a profile/data migration using the handy Leopard migration asst. Now when I start up OOTP 2007, I get the licensing wizard. No problem I think, and reenter my order info to get my serial number. However, when I type it in and submit I get an error -25005. I've triple-checked the serial and have entered it correctly. Any suggestions?

02-21-2008, 03:32 PM	#2
JRP Major Leagues Join Date: Jun 2003 Location: Mirabel, Quebec Posts: 357	The licensing ootp2007_eSellerate_key text file is located in users/you/Librairies/preferences/sports Interactive/OOTP Baseball 2007/data/config/ This file could be missing, locked or might be damaged. You could also hold the option key and click the reinstall button on the first screen of the licensing wizard. It will prompt you for your order ID and email address and re-license ootp.

02-21-2008, 07:11 PM	#3
changewand Minors (Single A) Join Date: Feb 2003 Posts: 88	I just checked and it's there. It has the proper SSN in it, and is owned by me. the permissions look ok (rw/r/r). I did attempt to reinstall using the Option key method and went through the wizard...but when it started all the way up it was in demo mode, and everytime I start it up it starts the ordering wizard again.

02-21-2008, 07:33 PM	#4
JRP Major Leagues Join Date: Jun 2003 Location: Mirabel, Quebec Posts: 357	Start brand new. Delete or copy/move the sports Interactive folder and delete the game. Reinstall the game and try it again.

02-22-2008, 12:10 PM	#5
changewand Minors (Single A) Join Date: Feb 2003 Posts: 88	I wish I had thought of that. Of course, by the time I tried this, I got a "You have exceeded your reinstall limit" msg from the game.

02-22-2008, 04:24 PM	#6
JRP Major Leagues Join Date: Jun 2003 Location: Mirabel, Quebec Posts: 357	Did you contact eSellerate?

02-29-2008, 06:07 PM	#7
changewand Minors (Single A) Join Date: Feb 2003 Posts: 88	I have not - the error message keeps pointing me to Marc Duffy. have you had any success with eSellerate?

03-02-2008, 07:20 PM	#8
JRP Major Leagues Join Date: Jun 2003 Location: Mirabel, Quebec Posts: 357	Never had to contact them. But here's how. At eSellerate, publisher support is as important a priority as our technology innovations. Our friendly, knowledgeable tech support team is available to answer your questions and provide assistance via telephone, e-mail, or through our web site. We pride ourselves on immediate, knowledgeable response. Phone: (402) 323-6600 e-mail: support@esellerate.net

03-16-2008, 08:18 AM	#9
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,538	Did you get this one figured out, changewand?

03-23-2008, 07:32 PM	#10
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,538	As this thread has gone a week without a reply, it will now be closed for housekeeping reasons. If you need any further help with this matter, please don't hesitate to post a link to this thread in Tech Support and we will try to help you figure things out. Thanks.