need help please

bordercats · 06-18-2008, 08:57 PM

Ok I have downloaded the OOTP9 file no problem

When I go to enter my license it times out error 7 or after a few tries it says cannot get license error 9

I have preordered OOTP9

any ideas as to why i cannot get the game to work

thanks
d

Nutlaw · 06-18-2008, 09:18 PM

Were you connected to the internet when trying to license the game? If so, do you have any firewalls on or any anti-virus programs running? Try shutting them off temporarily.

bordercats · 06-18-2008, 09:46 PM

Iam connected to the internet and i have bitdefender on it asks me to allow the connection which i do

it then times out after a few minutes

Andreas Raht · 06-18-2008, 09:49 PM

Could you try to shut down bitdefender just for the licensing process?

Or use the "Get license offline" feature?

Ktulu · 06-18-2008, 09:52 PM

Have you tried temporarily disabling your firewall and then tried to license the game?

Also, if you are on XP you might want to check that the windows firewall is not turned on (I know I've had it switch on sometimes, even though I have it set to off)

bordercats · 06-18-2008, 10:01 PM

well i have tried with fire wall off and bitdefender off still it goes thru the motions and comes back with

cannot get license error 9

says timed out not connected to internet

Ktulu · 06-18-2008, 10:05 PM

Until you can figure out the problem I would try the off-line licence option.

Ktulu · 06-18-2008, 10:09 PM

Can you get to elicense.com in your browser?

bordercats · 06-18-2008, 10:10 PM

hey the offline license worked thanks a million

bp_ · 06-18-2008, 10:14 PM

Quote:

Originally Posted by bordercats

hey the offline license worked thanks a million

cool, closing this one.

06-18-2008, 08:57 PM	#1
bordercats Minors (Rookie Ball) Join Date: Aug 2007 Location: Thunder Bay, Ont Canada Posts: 24	need help please Ok I have downloaded the OOTP9 file no problem When I go to enter my license it times out error 7 or after a few tries it says cannot get license error 9 I have preordered OOTP9 any ideas as to why i cannot get the game to work thanks d

06-18-2008, 09:46 PM	#3
bordercats Minors (Rookie Ball) Join Date: Aug 2007 Location: Thunder Bay, Ont Canada Posts: 24	help Iam connected to the internet and i have bitdefender on it asks me to allow the connection which i do it then times out after a few minutes

06-18-2008, 09:49 PM	#4
Andreas Raht Administrator Join Date: Jun 2002 Location: Hollern/Stade/Germany Posts: 8,992	Could you try to shut down bitdefender just for the licensing process? Or use the "Get license offline" feature? __________________ Andreas Raht andreas@ootpdevelopments.com Out of the Park Developments

06-18-2008, 09:52 PM	#5
Ktulu Hall Of Famer Join Date: Feb 2003 Location: BC Posts: 4,506	Have you tried temporarily disabling your firewall and then tried to license the game? Also, if you are on XP you might want to check that the windows firewall is not turned on (I know I've had it switch on sometimes, even though I have it set to off) __________________ "The ice is getting even more thinner, my friend!"

06-18-2008, 10:01 PM	#6
bordercats Minors (Rookie Ball) Join Date: Aug 2007 Location: Thunder Bay, Ont Canada Posts: 24	help well i have tried with fire wall off and bitdefender off still it goes thru the motions and comes back with cannot get license error 9 says timed out not connected to internet

06-18-2008, 09:18 PM	#2
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,538	Were you connected to the internet when trying to license the game? If so, do you have any firewalls on or any anti-virus programs running? Try shutting them off temporarily.

06-18-2008, 10:05 PM	#7
Ktulu Hall Of Famer Join Date: Feb 2003 Location: BC Posts: 4,506	Until you can figure out the problem I would try the off-line licence option. __________________ "The ice is getting even more thinner, my friend!"

06-18-2008, 10:09 PM	#8
Ktulu Hall Of Famer Join Date: Feb 2003 Location: BC Posts: 4,506	Can you get to elicense.com in your browser? __________________ "The ice is getting even more thinner, my friend!"

06-18-2008, 10:10 PM	#9
bordercats Minors (Rookie Ball) Join Date: Aug 2007 Location: Thunder Bay, Ont Canada Posts: 24	help hey the offline license worked thanks a million