BZ 3284: Licence lost on reinstall

vuroth · 06-14-2009, 07:28 PM

More of a cautionary tale, I guess. Linux install - I downloaded to desktop, and installed from there. Later on, I cleaned up all the icons on the desktop.

I couldn't retrieve ootp from the trash for some reason.

So I downloaded and reinstalled, fine. That said, the first license key is now dead to me.

V

Tony M · 06-15-2009, 09:27 AM

I'll log this as I don't think the licence should disappear on the same machine with the same configuration.

Tony M · 06-15-2009, 09:29 AM

Logged as BZ 3284

pisdpaul · 06-15-2009, 09:40 AM

This is how the system works. By deleting the game you removed your license lock information too. This is easy to remedy, go to the webstore, log in and request the license to be released. The uninstaller has been modified to give a message about this to help prevent it happening by mistake.

This makes perfect sense when viewed from a Linux perspective. You would not expect an application to install files in random places around the disk and with no centralised registry it makes perfect sense that the license information is store with the installed game.

vuroth · 06-17-2009, 05:59 PM

Thanks. I have tried this, I will update when I hear back from them.

vuroth · 06-18-2009, 08:36 AM

Just to update, I did get an email overnight saying that the license had been released.

While licensing in linux has been a bit of a pain, it's been workable, and product support has been responsive and helpful. I continue to be ecstatic that this game is available and playable in linux.

Thanks, folks.

V

06-14-2009, 07:28 PM	#1
vuroth Minors (Rookie Ball) Join Date: May 2008 Posts: 26	BZ 3284: Licence lost on reinstall More of a cautionary tale, I guess. Linux install - I downloaded to desktop, and installed from there. Later on, I cleaned up all the icons on the desktop. I couldn't retrieve ootp from the trash for some reason. So I downloaded and reinstalled, fine. That said, the first license key is now dead to me. V

06-15-2009, 09:27 AM	#2
Tony M Global Moderator Join Date: Feb 2006 Location: Here Posts: 6,156	I'll log this as I don't think the licence should disappear on the same machine with the same configuration. __________________ This signature is intentionally blank

06-15-2009, 09:29 AM	#3
Tony M Global Moderator Join Date: Feb 2006 Location: Here Posts: 6,156	Logged as BZ 3284 __________________ This signature is intentionally blank

06-15-2009, 09:40 AM	#4
pisdpaul Developer PISD & OOTP Join Date: Apr 2008 Posts: 1,207	This is how the system works. By deleting the game you removed your license lock information too. This is easy to remedy, go to the webstore, log in and request the license to be released. The uninstaller has been modified to give a message about this to help prevent it happening by mistake. This makes perfect sense when viewed from a Linux perspective. You would not expect an application to install files in random places around the disk and with no centralised registry it makes perfect sense that the license information is store with the installed game.

06-17-2009, 05:59 PM	#5
vuroth Minors (Rookie Ball) Join Date: May 2008 Posts: 26	Thanks. I have tried this, I will update when I hear back from them.

06-18-2009, 08:36 AM	#6
vuroth Minors (Rookie Ball) Join Date: May 2008 Posts: 26	Just to update, I did get an email overnight saying that the license had been released. While licensing in linux has been a bit of a pain, it's been workable, and product support has been responsive and helpful. I continue to be ecstatic that this game is available and playable in linux. Thanks, folks. V