Need help!!

blueagleace1 · 06-14-2015, 11:53 PM

Hey guys, I just purchased OOTP16 from the Apple App Store for my iMac. I downloaded the game just fine but when I go to open the game I get this window message (photo A). When I click "close" it brings me to the opening screen when starting the game for the first time, but when I go to click on "No, I don't want help" it won't click on it. When I try to exit the game, it brings up the "Are you sure you want to exit" and again when trying to click "No" or "Yes" it won't click. Any help is greatly appreciated, thank you so much in advance!!

Photo A:
[IMG]

[/IMG]

Matt Arnold · 06-15-2015, 12:21 AM

http://www.ootpdevelopments.com/boar...l-support.html

blueagleace1 · 06-15-2015, 12:30 AM

Quote:

Originally Posted by Matt Arnold

http://www.ootpdevelopments.com/boar...l-support.html

Mr. Arnold, I submitted a ticket. Thank you sir.

blueagleace1 · 08-11-2015, 09:12 PM

Can anyone help me with this? I have submitted a ticked over two months ago and have yet to receive any help.

jpeters1734 · 08-11-2015, 09:28 PM

not meaning to sound condescending, but did you follow the directions in the last paragraph? Re-install, start as an admin, or install to a custom folder?

In the future, never buy from the mac store. it is not a good platform if you want quick updates or full control. Buy directly from the ootp store or even steam

blueagleace1 · 08-11-2015, 09:30 PM

Quote:

Originally Posted by jpeters1734

not meaning to sound condescending, but did you follow the directions in the last paragraph? Re-install, start as an admin, or install to a custom folder?

In the future, never buy from the mac store. it is not a good platform if you want quick updates or full control. Buy directly from the ootp store or even steam

Yes I did.

battists · 08-11-2015, 10:03 PM

Quote:

Originally Posted by blueagleace1

Can anyone help me with this? I have submitted a ticked over two months ago and have yet to receive any help.

Ugh, they're normally so good. Do you have a ticket #?

Do you have multiple user accounts on your Mac?

blueagleace1 · 08-11-2015, 10:15 PM

Quote:

Originally Posted by battists

Ugh, they're normally so good. Do you have a ticket #?

Do you have multiple user accounts on your Mac?

Yes I have a ticket # and only one account.

battists · 08-11-2015, 10:31 PM

So, when you reinstalled, it behave exactly the same way?

What is the ticket number?

blueagleace1 · 08-11-2015, 10:39 PM

Quote:

Originally Posted by battists

So, when you reinstalled, it behave exactly the same way?

What is the ticket number?

Yes I have re-installed it 5 times and does the same thing. Ticket #12780

battists · 08-11-2015, 10:44 PM

Alright, unfortunately, I know zippo about Macs, so I can't really offer any help, but I'll see if I can figure out where your ticket fell through the crack.

jpeters1734 · 08-12-2015, 12:45 AM

i have a mac but i'm not sure what the issue could be. It says that it cannot write to that folder. have you checked your permissions?

tcoots423 · 08-12-2015, 12:49 AM

Quote:

Originally Posted by blueagleace1

Yes I have re-installed it 5 times and does the same thing. Ticket #12780

Did you choose a new folder to install it to?

jpeters1734 · 08-12-2015, 12:52 AM

he did buy off the mac store which i believe doesn't allow for custom installs

tcoots423 · 08-12-2015, 12:54 AM

Then could he move it over to a new folder? I think it all is about the location of the download. I didnt know macs wont let you choose where you want a file to download to when its on the mac store...Just trying to help, because I know how id feel if I couldnt play.....

jpeters1734 · 08-12-2015, 12:56 AM

Quote:

Originally Posted by tcoots423

Then could he move it over to a new folder? I think it all is about the location of the download. I didnt know macs wont let you choose where you want a file to download to when its on the mac store...Just trying to help, because I know how id feel if I couldnt play.....

i'm not really sure. i hated the mac store version so much last year i actually bought the ootp version when it went on sale

tcoots423 · 08-12-2015, 12:59 AM

Quote:

Originally Posted by jpeters1734

i'm not really sure. i hated the mac store version so much last year i actually bought the ootp version when it went on sale

Ive got the Steam version. It seems to work great and automatically updates...

old timer · 08-12-2015, 05:15 AM

Quote:

Originally Posted by blueagleace1

Yes I have re-installed it 5 times and does the same thing. Ticket #12780

I'm very sorry you didn't get help with your ticket before now. I've emailed the developers and asked them for help with this and I'll update you through email.

08-11-2015, 09:28 PM	#5
jpeters1734 Hall Of Famer Join Date: Jun 2014 Location: Juust a bit outside... Posts: 6,216	not meaning to sound condescending, but did you follow the directions in the last paragraph? Re-install, start as an admin, or install to a custom folder? In the future, never buy from the mac store. it is not a good platform if you want quick updates or full control. Buy directly from the ootp store or even steam __________________ "Cannonball Coming!" Go Bucs!! Founder and League Caretaker of the Professional Baseball Circuit, www.probaseballcircuit.com An Un-Official Guide to Minor League Management in OOTP 21 Ratings Scale Conversion Cross-Reference Cheat Sheet

08-11-2015, 10:31 PM	#9
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	So, when you reinstalled, it behave exactly the same way? What is the ticket number? __________________ Come check out my dynasty report, Funky Times!

08-11-2015, 10:44 PM	#11
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	Alright, unfortunately, I know zippo about Macs, so I can't really offer any help, but I'll see if I can figure out where your ticket fell through the crack. __________________ Come check out my dynasty report, Funky Times!

08-12-2015, 12:52 AM	#14
jpeters1734 Hall Of Famer Join Date: Jun 2014 Location: Juust a bit outside... Posts: 6,216	he did buy off the mac store which i believe doesn't allow for custom installs __________________ "Cannonball Coming!" Go Bucs!! Founder and League Caretaker of the Professional Baseball Circuit, www.probaseballcircuit.com An Un-Official Guide to Minor League Management in OOTP 21 Ratings Scale Conversion Cross-Reference Cheat Sheet

08-12-2015, 12:54 AM	#15
tcoots423 Minors (Double A) Join Date: Jul 2015 Location: KS Posts: 197	Then could he move it over to a new folder? I think it all is about the location of the download. I didnt know macs wont let you choose where you want a file to download to when its on the mac store...Just trying to help, because I know how id feel if I couldnt play..... __________________ "Greg Maddux could put a baseball through a life saver if you asked him." - Joe Morgan

06-14-2015, 11:53 PM	#1
blueagleace1 Bat Boy Join Date: Nov 2013 Posts: 7	Need help!! Hey guys, I just purchased OOTP16 from the Apple App Store for my iMac. I downloaded the game just fine but when I go to open the game I get this window message (photo A). When I click "close" it brings me to the opening screen when starting the game for the first time, but when I go to click on "No, I don't want help" it won't click on it. When I try to exit the game, it brings up the "Are you sure you want to exit" and again when trying to click "No" or "Yes" it won't click. Any help is greatly appreciated, thank you so much in advance!! Photo A: [IMG][/IMG]

06-15-2015, 12:21 AM	#2
Matt Arnold OOTP Developer Join Date: Jun 2009 Location: Here and there Posts: 15,835	http://www.ootpdevelopments.com/boar...l-support.html

08-11-2015, 09:12 PM	#4
blueagleace1 Bat Boy Join Date: Nov 2013 Posts: 7	Can anyone help me with this? I have submitted a ticked over two months ago and have yet to receive any help.

08-12-2015, 12:45 AM	#12
jpeters1734 Hall Of Famer Join Date: Jun 2014 Location: Juust a bit outside... Posts: 6,216	i have a mac but i'm not sure what the issue could be. It says that it cannot write to that folder. have you checked your permissions? __________________ "Cannonball Coming!" Go Bucs!! Founder and League Caretaker of the Professional Baseball Circuit, www.probaseballcircuit.com An Un-Official Guide to Minor League Management in OOTP 21 Ratings Scale Conversion Cross-Reference Cheat Sheet