Unresponsive and disconnect issues

Clavette · 11-10-2018, 06:57 AM

Since pt was released I constantly have issues where I am being disconnected from the server.

I am now having issues where the game is becoming unresponsive since this recent patch. I have to close out the program and restart. Happened a few times today

Markus Heinsohn · 11-10-2018, 07:29 AM

Do you have some firewall or virus scanner active maybe? If so, I suggest adding an exception for OOTP inside that application.

Also, could you provide us please with the trace output? You can enable it in the settings dialog, troubleshooting tab ("write debug info to file"). In that tab is also a button to locate the trace file. Thanks!

Clavette · 11-10-2018, 02:01 PM

How do I provide you the trace output? Set it up but it only shows my log from when I set it up. I'll keep an eye out later today while playing to see if it happens again

Markus Heinsohn · 11-10-2018, 02:15 PM

After you have enabled the trace and OOTP hangs, force it to quit, and then check the folder My Documents/Out of the Park Developments/OOTP Baseball 19/debug, there is the trace file. Please email this to markus@ootpdevelopments.com or post it here as an attachment. Thanks

11-10-2018, 06:57 AM	#1
Clavette Major Leagues Join Date: Mar 2018 Location: Connecticut Posts: 371	Unresponsive and disconnect issues Since pt was released I constantly have issues where I am being disconnected from the server. I am now having issues where the game is becoming unresponsive since this recent patch. I have to close out the program and restart. Happened a few times today

11-10-2018, 07:29 AM	#2
Markus Heinsohn Developer OOTP Join Date: Dec 2001 Location: Germany Posts: 24,806	Do you have some firewall or virus scanner active maybe? If so, I suggest adding an exception for OOTP inside that application. Also, could you provide us please with the trace output? You can enable it in the settings dialog, troubleshooting tab ("write debug info to file"). In that tab is also a button to locate the trace file. Thanks! __________________ Buy Out of the Park Baseball 25 now! Download OOTP Go 25 for iOS Download OOTP Go 25 for Android

11-10-2018, 02:15 PM	#4
Markus Heinsohn Developer OOTP Join Date: Dec 2001 Location: Germany Posts: 24,806	After you have enabled the trace and OOTP hangs, force it to quit, and then check the folder My Documents/Out of the Park Developments/OOTP Baseball 19/debug, there is the trace file. Please email this to markus@ootpdevelopments.com or post it here as an attachment. Thanks __________________ Buy Out of the Park Baseball 25 now! Download OOTP Go 25 for iOS Download OOTP Go 25 for Android

11-10-2018, 02:01 PM	#3
Clavette Major Leagues Join Date: Mar 2018 Location: Connecticut Posts: 371	How do I provide you the trace output? Set it up but it only shows my log from when I set it up. I'll keep an eye out later today while playing to see if it happens again