Got double charged for a $20 points purchase

claydog · 11-28-2018, 11:11 AM

I guess this isn't technically BETA anymore, but I didn't want to flood the normal forum with glitch posts.

I purchased $20 in points to kick off the new game, and must have accidentally closed out something that I shouldn't have after making the purchase because I got an in game notification something along the lines of "purchase has been abandoned." I can't recall the exact language for the error, I wasn't paying super close attention. So I clicked the purchase again and it got immediately accepted and 25000 points added. Just checked my bank records now and it seems like I have two of the same charges in process while only receiving the 25000 pp. Will one of these transactions automatically be reversed or is some kind of intervention needed by the staff?

EDIT: A little more info, my transaction history in game only shows the one purchase. My profile name is the same as my forum name. If any more info is necessary, please let me know.

Chris Marquardt · 11-28-2018, 01:33 PM

I can see your two orders.
The first one was aborted and the second one went through.

If you get charged twice please contact the steam support.

claydog · 11-29-2018, 11:14 PM

Thank you!

11-28-2018, 11:11 AM	#1
claydog Bat Boy Join Date: Feb 2016 Posts: 9	Got double charged for a $20 points purchase I guess this isn't technically BETA anymore, but I didn't want to flood the normal forum with glitch posts. I purchased $20 in points to kick off the new game, and must have accidentally closed out something that I shouldn't have after making the purchase because I got an in game notification something along the lines of "purchase has been abandoned." I can't recall the exact language for the error, I wasn't paying super close attention. So I clicked the purchase again and it got immediately accepted and 25000 points added. Just checked my bank records now and it seems like I have two of the same charges in process while only receiving the 25000 pp. Will one of these transactions automatically be reversed or is some kind of intervention needed by the staff? EDIT: A little more info, my transaction history in game only shows the one purchase. My profile name is the same as my forum name. If any more info is necessary, please let me know. Last edited by claydog; 11-28-2018 at 11:14 AM.

11-28-2018, 01:33 PM	#2
Chris Marquardt OOTP Developments Join Date: Jan 2016 Location: Germany Posts: 661	I can see your two orders. The first one was aborted and the second one went through. If you get charged twice please contact the steam support.

11-29-2018, 11:14 PM	#3
claydog Bat Boy Join Date: Feb 2016 Posts: 9	Thank you!