Could not sync your card data. Please Retry. - Page 2

professor ape · 07-04-2019, 08:54 AM

Day 5: The issue is still the same. While my internet is just fine and I have no issues getting into my OOTP19 team, I cannot get into either of my OOTP20 teams. When I hit Play Perfect Team it loads until the point that it is getting the card data. The screen seems to indicate that it is losing connection to the servers but I have done tests where I have other items running off of the web at the same time and none of them lose connection.

We now have more people reporting the same issue (which makes me feel a little less crazy) but there is still no official response from the team. Maybe I have been spoiled over the years by their quick attention to matters but it is extremely disappointing that there hasn’t been the slightest acknowledgement of the problem by the crew.

TwinsFan · 07-04-2019, 10:52 AM

I wish I would've read this thread earlier because here is what what worked for me:

You have to keep pressing that "Play Perfect Team" button. I've NEVER connected the first time I press. This next thing is very important - Don't log out or restart the game! Just keep pressing that button over and over until it works. Usually it takes 3-4 times and I get connected, but sometimes it's been 10+ times.

Also this problem gets more severe with the more cards you own, so when you do finally connect you may want to quick sell some.

This is only what worked for me and it may not work for everyone. And it's obviously not a complete fix but it may make the game more playable.

professor ape · 07-04-2019, 11:17 AM

Quote:

Originally Posted by TwinsFan

I wish I would've read this thread earlier because here is what what worked for me:

You have to keep pressing that "Play Perfect Team" button. I've NEVER connected the first time I press. This next thing is very important - Don't log out or restart the game! Just keep pressing that button over and over until it works. Usually it takes 3-4 times and I get connected, but sometimes it's been 10+ times.

Also this problem gets more severe with the more cards you own, so when you do finally connect you may want to quick sell some.

This is only what worked for me and it may not work for everyone. And it's obviously not a complete fix but it may make the game more playable.

I’ve been trying that to no avail. What is weird is that I never had this issue until Sunday. I got in just fine that morning but when I tried that afternoon, I got the error. I haven’t gotten into either team since then. It was just a hard wall that came down.

LansdowneSt · 07-04-2019, 03:55 PM

My issue sorted. Tried this afternoon after walking away from the game for 24 hours and it synched and games loaded. Phew!

TwinsFan · 07-05-2019, 08:33 AM

Quote:

Originally Posted by professor ape

I’ve been trying that to no avail. What is weird is that I never had this issue until Sunday. I got in just fine that morning but when I tried that afternoon, I got the error. I haven’t gotten into either team since then. It was just a hard wall that came down.

Awe man what a pisser!

professor ape · 07-05-2019, 09:23 AM

I’M FINALLY IN! I had one failure but was then able to access both teams. I am cleaning out but there really aren’t that many with under 100 inactive cards on each team. We’ll see if I can consistently get in going forward.
Is there any official explanation of what has been going on? Nothing changed about my network at home and nothing else had issues over the past five days,

EDIT: The issue continues. I got into each team once but am now locked out again. While in, I cleaned out all of my inactive cards on both teams so everything is very clean right now. For some reason it keeps showing that is loses connection with the servers.

professor ape · 07-06-2019, 09:21 AM

Day 7: More of the same. I’m at the point where I will try maybe once per day but until the issue is resolved, apologies to anyone in the same leagues with me that my teams are on auto-pilot. I will say that it is possible that there is something happening on my side but I highly doubt it as OOTP19 and everything else on my computer are working fine.
I am going to stop posting here for now but will check periodically to see if anyone from the team responds. The fact that I have had zero feedback from the crew is my greatest disappointment here. I know that Markus and team are very busy but others have replied with similar reports and it is highly unusual to have a thread like this be completely ignored for so long. Chalk me up as unimpressed.

HiDesertAce · 07-06-2019, 12:20 PM

Quote:

Originally Posted by professor ape

Day 7: More of the same. I’m at the point where I will try maybe once per day but until the issue is resolved, apologies to anyone in the same leagues with me that my teams are on auto-pilot. I will say that it is possible that there is something happening on my side but I highly doubt it as OOTP19 and everything else on my computer are working fine.
I am going to stop posting here for now but will check periodically to see if anyone from the team responds. The fact that I have had zero feedback from the crew is my greatest disappointment here. I know that Markus and team are very busy but others have replied with similar reports and it is highly unusual to have a thread like this be completely ignored for so long. Chalk me up as unimpressed.

Have you sent in an request to their email address?

also have you uninstalled game off your machine? and tried with a fresh install. and have you tried logging in on a machine that is not yours?

apologies in advance if you have already answered these questions earlier in thread.

Alex Murray · 07-07-2019, 11:52 PM

Hey Professor,

My apologies about the lack of responses. I had the weekend off and the rest of the support team are currently in a tizzy because of the internet outage we had with the servers. If you are still having issues signing into your teams can you get me the team names and the leagues they are in and I'll personally get the devs looking into it tomorrow to see if we can figure out why it's giving you grief.

Thanks
Alex

professor ape · 07-09-2019, 05:30 PM

Quote:

Originally Posted by Alex Murray

Hey Professor,

My apologies about the lack of responses. I had the weekend off and the rest of the support team are currently in a tizzy because of the internet outage we had with the servers. If you are still having issues signing into your teams can you get me the team names and the leagues they are in and I'll personally get the devs looking into it tomorrow to see if we can figure out why it's giving you grief.

Thanks
Alex

Sunset Town Kings in Perfect .422
Market Square Heroes in Silver .291

The issue continues as previously stated. Thank you for the attention to this.

Matthew

Chico Guilbault · 07-19-2019, 11:51 AM

Currently can't sync my card data...any problems with the servers? Maybe just New Jersey again?

bailey · 07-19-2019, 11:56 AM

No, me too. Right after I got a gold card playing challenge mode, too.

HFBL · 07-19-2019, 07:02 PM

I get this message once in a while. However, I keep pressing the OK button over and over and nothing happens. I have to end task on the game in order to exit. Is this normal behavior for this error?

07-04-2019, 08:54 AM	#21
professor ape All Star Starter Join Date: Jan 2005 Location: The belly of the beast Posts: 1,498	Day 5: The issue is still the same. While my internet is just fine and I have no issues getting into my OOTP19 team, I cannot get into either of my OOTP20 teams. When I hit Play Perfect Team it loads until the point that it is getting the card data. The screen seems to indicate that it is losing connection to the servers but I have done tests where I have other items running off of the web at the same time and none of them lose connection. We now have more people reporting the same issue (which makes me feel a little less crazy) but there is still no official response from the team. Maybe I have been spoiled over the years by their quick attention to matters but it is extremely disappointing that there hasn’t been the slightest acknowledgement of the problem by the crew. __________________

07-04-2019, 10:52 AM	#22
TwinsFan Minors (Double A) Join Date: Apr 2002 Location: Some planet in outer space Posts: 197	I wish I would've read this thread earlier because here is what what worked for me: You have to keep pressing that "Play Perfect Team" button. I've NEVER connected the first time I press. This next thing is very important - Don't log out or restart the game! Just keep pressing that button over and over until it works. Usually it takes 3-4 times and I get connected, but sometimes it's been 10+ times. Also this problem gets more severe with the more cards you own, so when you do finally connect you may want to quick sell some. This is only what worked for me and it may not work for everyone. And it's obviously not a complete fix but it may make the game more playable. __________________ OOTP 22 OOTP 21 OOTP 20

07-04-2019, 03:55 PM	#24
LansdowneSt Global Moderator Join Date: Feb 2004 Location: From Duxbury, Mass residing Baltimore Posts: 6,843	My issue sorted. Tried this afternoon after walking away from the game for 24 hours and it synched and games loaded. Phew! __________________ Complete Universe Facegen Pack 2.0 (mine included) https://www.mediafire.com/file_premi...k_2.0.zip/file Just my Facegen Pack: https://www.mediafire.com/file_premi..._Pack.zip/file

07-05-2019, 09:23 AM	#26
professor ape All Star Starter Join Date: Jan 2005 Location: The belly of the beast Posts: 1,498	I’M FINALLY IN! I had one failure but was then able to access both teams. I am cleaning out but there really aren’t that many with under 100 inactive cards on each team. We’ll see if I can consistently get in going forward. Is there any official explanation of what has been going on? Nothing changed about my network at home and nothing else had issues over the past five days, EDIT: The issue continues. I got into each team once but am now locked out again. While in, I cleaned out all of my inactive cards on both teams so everything is very clean right now. For some reason it keeps showing that is loses connection with the servers. __________________ Last edited by professor ape; 07-05-2019 at 09:52 AM.

07-06-2019, 09:21 AM	#27
professor ape All Star Starter Join Date: Jan 2005 Location: The belly of the beast Posts: 1,498	Day 7: More of the same. I’m at the point where I will try maybe once per day but until the issue is resolved, apologies to anyone in the same leagues with me that my teams are on auto-pilot. I will say that it is possible that there is something happening on my side but I highly doubt it as OOTP19 and everything else on my computer are working fine. I am going to stop posting here for now but will check periodically to see if anyone from the team responds. The fact that I have had zero feedback from the crew is my greatest disappointment here. I know that Markus and team are very busy but others have replied with similar reports and it is highly unusual to have a thread like this be completely ignored for so long. Chalk me up as unimpressed. __________________

07-07-2019, 11:52 PM	#29
Alex Murray All Star Reserve Join Date: Jul 2011 Location: Arizona Posts: 500	Hey Professor, My apologies about the lack of responses. I had the weekend off and the rest of the support team are currently in a tizzy because of the internet outage we had with the servers. If you are still having issues signing into your teams can you get me the team names and the leagues they are in and I'll personally get the devs looking into it tomorrow to see if we can figure out why it's giving you grief. Thanks Alex __________________

07-19-2019, 11:51 AM	#31
Chico Guilbault All Star Starter Join Date: May 2015 Location: Harlingen, NJ Posts: 1,073	Currently can't sync my card data...any problems with the servers? Maybe just New Jersey again? __________________ BeechumCounty.com

07-19-2019, 11:56 AM	#32
bailey Hall Of Famer Join Date: Jun 2005 Posts: 3,315	No, me too. Right after I got a gold card playing challenge mode, too.

07-19-2019, 07:02 PM	#33
HFBL Minors (Double A) Join Date: Mar 2003 Posts: 125	I get this message once in a while. However, I keep pressing the OK button over and over and nothing happens. I have to end task on the game in order to exit. Is this normal behavior for this error? __________________ Former commissioner of the following leagues (OOTP2006 and older) Field of Dreams Baseball League (FDBL) Hall of Fame Baseball League (HFBL) Century Baseball League (CBL) My teams: My wife's teams: