FastSpring Service

fett2k · 10-07-2019, 12:37 PM

On average, how quick does FastSpring reply to requests for licensing issues. Lost order email, sent request 30 minutes ago with no response.

Savoie45 · 10-07-2019, 12:55 PM

Quote:

Originally Posted by fett2k

On average, how quick does FastSpring reply to requests for licensing issues. Lost order email, sent request 30 minutes ago with no response.

They seemingly don't, because I've sent several emails to their support team and only got the automated response. Jeff left this though if you need your key resent https://qlm1.net/ootpdevelopments/qlmcustomersite/

fett2k · 10-07-2019, 01:31 PM

yeah, that's what I used... no response.

Savoie45 · 10-07-2019, 01:35 PM

Quote:

Originally Posted by fett2k

yeah, that's what I used... no response.

Yeah, it says no License Key is associated with my email, but my credit card statement begs to differ.

fett2k · 10-07-2019, 01:39 PM

I at least get, we've emailed you key....

but alas, no email... not even in my spam folder

fett2k · 10-07-2019, 02:01 PM

Success... had to go to Fastspring website and claim I didn't recognize the charge. they emailed the receipt almost immediately.

Savoie45 · 10-07-2019, 02:31 PM

Quote:

Originally Posted by fett2k

Success... had to go to Fastspring website and claim I didn't recognize the charge. they emailed the receipt almost immediately.

I did the same and it said they found the transaction and will email me as well.

Savoie45 · 10-08-2019, 12:30 AM

Settled! Guess I had left a letter out of my email, which is why they didn't send me the key this morning, but I got it now!

10-07-2019, 12:37 PM	#1
fett2k Minors (Single A) Join Date: Jun 2004 Posts: 74	FastSpring Service On average, how quick does FastSpring reply to requests for licensing issues. Lost order email, sent request 30 minutes ago with no response.

10-07-2019, 01:31 PM	#3
fett2k Minors (Single A) Join Date: Jun 2004 Posts: 74	yeah, that's what I used... no response.

10-07-2019, 01:39 PM	#5
fett2k Minors (Single A) Join Date: Jun 2004 Posts: 74	I at least get, we've emailed you key.... but alas, no email... not even in my spam folder

10-07-2019, 02:01 PM	#6
fett2k Minors (Single A) Join Date: Jun 2004 Posts: 74	Success... had to go to Fastspring website and claim I didn't recognize the charge. they emailed the receipt almost immediately.

10-08-2019, 12:30 AM	#8
Savoie45 All Star Reserve Join Date: Oct 2017 Location: Oregon Posts: 703	Settled! Guess I had left a letter out of my email, which is why they didn't send me the key this morning, but I got it now!