Game disappeared from Steam library

SeattleJon · 08-04-2020, 10:02 PM

I had something I've never seen happen before. I was playing the game via steam via my surface last night. I played for a good two to three hours. About half an hour or so ago I tried to load the game on Steam. It basically said it was in my library, but wouldn't start. I emailed Steam customer service through the support link, and it said I needed to contact support here.

This really stinks. I love this game and wanted to sim two years to get to Seattle.

Waino2Yadi · 08-04-2020, 11:12 PM

I have the same issue - according to the reddit page it looks like its widespread

Adam B · 08-04-2020, 11:17 PM

This appears to be a widespread Steam issue (not us).

highheat42 · 08-04-2020, 11:50 PM

I have this issue as well, all my other games work fine.
Was told to clear the steam download cache in settings, tried this and it worked.

JeffR · 08-05-2020, 12:04 AM

It seems to be affecting games that are currently discounted; the Steam help forums, Reddit page, and twitter have many reports. Might be related to the server maintenance they did this afternoon, but no official acknowledgement of the problem from them yet.

As we wait for them to fix it, a couple of things to try that people have reported working for them:

-exiting and restart the Steam client seems to have fixed the libraries of a few people
-in the client, go to the Steam menu, then Settings, then Downloads, and click on "Clear Download Cache", then hit OK

I don't know if these will necessarily work, but neither one can hurt your game data, so they're worth a try.

JeffR · 08-05-2020, 12:47 AM

Update: Valve says they've fixed it: https://twitter.com/Steam/status/1290853321884934145

ZootMurph · 08-05-2020, 07:58 AM

This happened to me with several Steam games in the past. For some reason, it left files running after closing, and it thinks the game is still running. If they fixed it, great! If not, just go into Task Manager, find the files that are still running, and stop them. Then the game should be able to start fine.

08-04-2020, 10:02 PM	#1
SeattleJon Bat Boy Join Date: Aug 2020 Posts: 2	Game disappeared from Steam library I had something I've never seen happen before. I was playing the game via steam via my surface last night. I played for a good two to three hours. About half an hour or so ago I tried to load the game on Steam. It basically said it was in my library, but wouldn't start. I emailed Steam customer service through the support link, and it said I needed to contact support here. This really stinks. I love this game and wanted to sim two years to get to Seattle.

08-04-2020, 11:12 PM	#2
Waino2Yadi Bat Boy Join Date: Apr 2013 Posts: 8	I have the same issue - according to the reddit page it looks like its widespread __________________ FHM 6 - MLSH - St. Louis Blues FHM 6 - PSHL - Montreal Canadiens OOTP 20 -The American Circuit - St. Louis Explorers OOTP 21 - MVP Baseball - St. Louis Cardinals

08-04-2020, 11:50 PM	#4
highheat42 Minors (Double A) Join Date: Apr 2010 Posts: 189	I have this issue as well, all my other games work fine. Was told to clear the steam download cache in settings, tried this and it worked. Last edited by highheat42; 08-05-2020 at 12:04 AM.

08-04-2020, 11:17 PM	#3
Adam B Hockey Community Manager Join Date: Dec 2015 Location: A Hockey Rink Posts: 2,545	This appears to be a widespread Steam issue (not us).

08-05-2020, 12:04 AM	#5
JeffR FHM Producer Join Date: Apr 2002 Location: Kelowna, BC Posts: 17,378	It seems to be affecting games that are currently discounted; the Steam help forums, Reddit page, and twitter have many reports. Might be related to the server maintenance they did this afternoon, but no official acknowledgement of the problem from them yet. As we wait for them to fix it, a couple of things to try that people have reported working for them: -exiting and restart the Steam client seems to have fixed the libraries of a few people -in the client, go to the Steam menu, then Settings, then Downloads, and click on "Clear Download Cache", then hit OK I don't know if these will necessarily work, but neither one can hurt your game data, so they're worth a try.

08-05-2020, 12:47 AM	#6
JeffR FHM Producer Join Date: Apr 2002 Location: Kelowna, BC Posts: 17,378	Update: Valve says they've fixed it: https://twitter.com/Steam/status/1290853321884934145

08-05-2020, 07:58 AM	#7
ZootMurph Minors (Double A) Join Date: Jun 2015 Posts: 124	This happened to me with several Steam games in the past. For some reason, it left files running after closing, and it thinks the game is still running. If they fixed it, great! If not, just go into Task Manager, find the files that are still running, and stop them. Then the game should be able to start fine.