Where do I get help with elicense?

[Bossman]

i am trying to install elicense, and I cannot do it either the online or offline way.....

please advise asap.............

bossman

[Erik W.]

What specific error is it giving? Need more info to even begin to attempt to help.

[Bossman]

I enter my order id, then i get an error message:

unable to get or install a license,

retrieval of license failed with error code =-10

then when i try to do offline license,

i saved the file then bring up web site and follow instructions, says invalid order number....

thanks

[zekester91]

http://www.elicense.com/

the contact us link on their main page. or email them at support@elicense.com.

[Steve Kuffrey]

Originally Posted by Bossman

I enter my order id, then i get an error message:

unable to get or install a license,

retrieval of license failed with error code =-10

then when i try to do offline license,

i saved the file then bring up web site and follow instructions, says invalid order number....

thanks

-10This means the eLicense software is not establishing a two-way conversation with the eLicense servers. Check your proxy settings and try different combinations of proxy configuration to connect.

[Bossman]

Steve,

where do i look at the proxy settings?, and what would i change them to?

thanks,

bossman

[Erik W.]

Originally Posted by Bossman

Steve,

where do i look at the proxy settings?, and what would i change them to?

thanks,

bossman

http://www.elicense.com/usersupport/el_faq.htm#proxy