help error during install

wills · 08-03-2008, 05:56 AM

Hello

I am a new user that has purchased the game 2 weeks ago, recently, received an e-mail for a new patch (9.1.6) Downloaded as instructed the full version and tried to install over the older version in the same folder. I get a decompression error duirng the install. Please advise. Thanks.

Nutlaw · 08-03-2008, 10:29 AM

Please try redownloading the patch files and trying again. Let us know how it goes.

wills · 08-04-2008, 08:41 PM

I downloaded the file again as suggested and did a re-install. I encounter the same problem. The message says " a decompression error has occurred (#5). Could not open output file.

Please advise. Thanks

Nutlaw · 08-05-2008, 06:52 PM

How much available hard drive space do you have?

wills · 08-09-2008, 06:35 AM

I have an 80 gb drive with 49 gb free. Thanks

Nutlaw · 08-09-2008, 10:14 AM

Hrm. That's odd. Which operating system are you using? Are you sure that you downloaded the proper version (PC/Mac) for your computer?

Comedian2004 · 08-09-2008, 10:46 AM

Before you download it again, empty your temp internet files.

Nutlaw · 08-14-2008, 06:48 PM

As the original poster has not responded to this thread in five days, this thread will be closed for housekeeping reasons. If you need any further assistance with this matter whatsoever, please don't hesitate to post a link to this thread in Tech Support and we will be happy to continue to help you. Thanks.

08-03-2008, 05:56 AM	#1
wills Bat Boy Join Date: Aug 2008 Posts: 3	help error during install Hello I am a new user that has purchased the game 2 weeks ago, recently, received an e-mail for a new patch (9.1.6) Downloaded as instructed the full version and tried to install over the older version in the same folder. I get a decompression error duirng the install. Please advise. Thanks.

08-09-2008, 10:46 AM	#7
Comedian2004 Hall Of Famer Join Date: Nov 2004 Location: In a house in Saint Cloud, Florida. Posts: 7,085	Before you download it again, empty your temp internet files. __________________ Like BLUES? Visit www.smokestacklightnin.com, you will LOVE it! New show every Monday!! New Blues HOF![/COLOR][/FONT]

08-03-2008, 10:29 AM	#2
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,538	Please try redownloading the patch files and trying again. Let us know how it goes.

08-04-2008, 08:41 PM	#3
wills Bat Boy Join Date: Aug 2008 Posts: 3	I downloaded the file again as suggested and did a re-install. I encounter the same problem. The message says " a decompression error has occurred (#5). Could not open output file. Please advise. Thanks

08-05-2008, 06:52 PM	#4
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,538	How much available hard drive space do you have?

08-09-2008, 06:35 AM	#5
wills Bat Boy Join Date: Aug 2008 Posts: 3	I have an 80 gb drive with 49 gb free. Thanks

08-09-2008, 10:14 AM	#6
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,538	Hrm. That's odd. Which operating system are you using? Are you sure that you downloaded the proper version (PC/Mac) for your computer?

08-14-2008, 06:48 PM	#8
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,538	As the original poster has not responded to this thread in five days, this thread will be closed for housekeeping reasons. If you need any further assistance with this matter whatsoever, please don't hesitate to post a link to this thread in Tech Support and we will be happy to continue to help you. Thanks.