Could not sync your card data. Please Retry.

professor ape · 06-30-2019, 01:42 PM

I logged in to check the last result from my playoff series. When I hit “PLAY PERFECT TEAM” it stalled and came back with an error of “Could not sync your card data. please retry.”. I logged out and tried again with the same error. I also went through a full restart of my computer and am having the same issue. My team is the Sunset Town Kings in Diamond 363.

professor ape · 06-30-2019, 02:09 PM

As update; I closed the game and let it cycle through the next half hour. I am still getting the error. I logged out and went into my other team in Silver 289. I am getting the same error there.

asaintsfan · 06-30-2019, 02:37 PM

Quote:

Originally Posted by professor ape

As update; I closed the game and let it cycle through the next half hour. I am still getting the error. I logged out and went into my other team in Silver 289. I am getting the same error there.

same here - have to continuously close and open and hope I get lucky

professor ape · 06-30-2019, 02:39 PM

Quote:

Originally Posted by asaintsfan

same here - have to continuously close and open and hope I get lucky

Have you gotten it to load since the issue started?

professor ape · 06-30-2019, 03:15 PM

I’ve tried at least ten more times without success.

professor ape · 06-30-2019, 04:55 PM

I’ve now tried a reinstall of the latest patch and am still getting the same error. I have a playoff series going (maybe) and four active auctions. Is there any advice about how to get this fixed?

ADDITION: I am not sure if this will help the diagnosis but for my Diamond level team I have to click “OK” eleven times for the pop up to disappear. When I try to start up my Silver level team I have to click “OK” exactly thirteen times for the pop up to disappear. That cannot be a coincidence.

professor ape · 06-30-2019, 09:25 PM

Sorry to keep posting but I still can’t access either of my teams. I keep getting the same error with the same symptoms as described previously. I have no idea if I have been advancing in the playoffs and cannot check on my four active auctions which are scheduled to close in the next two hours. One other person noted a similar issue but I assume it is not too wide spread since there isn’t a large outcry,
Any assistance would be appreciated.

professor ape · 07-01-2019, 07:20 AM

It is the following morning and I am still getting the error. I have been promoted to my first Perfect league but cannot get in to manage my team before going to work. Obviously my team exists and is progressing but I am becoming very concerned that my team is somehow corrupted.
The team is the Sunset Town Kings in league Perfect .402. I would very much like to access it this evening when I get home.

Thank you

professor ape · 07-01-2019, 05:15 PM

As another update; I got home and did the Build 52 update hoping that would fix the issue. It did not. I am still getting the same error. It has been well over 24 hours since I reported the issue and have not gotten any feedback other than the note from asaintsfan who had a similar issue. This is extremely frustrating as I have my first team in a Perfect league and am unable to get in to enjoy the season. Can I please get some guidance? Thank you

professor ape · 07-02-2019, 07:41 AM

Day three and still no official response. Please help!

As an additional note, I am able to connect to my OOTP19 Perfect Team without issue and 20 accepts my initial log in so I doubt it is my computer. When I click to “Play Perfect Team”, it goes through the load up to the point where it is synching my cards. The right side of the screen alternates between the button to play Perfect Team and the other items that usually show after you click to play. The error comes up after about 30 seconds.

MarkGracesSlumpBuster · 07-02-2019, 11:16 PM

Wow, can't believe no one is getting back to you. I had that same issue when I had too many cards.. try maybe using your phone as a hotspot and connect to the game from there. I still have this issue at times as well.

professor ape · 07-02-2019, 11:20 PM

Quote:

Originally Posted by MarkGracesSlumpBuster

Wow, can't believe no one is getting back to you. I had that same issue when I had too many cards.. try maybe using your phone as a hotspot and connect to the game from there. I still have this issue at times as well.

I’ll give it a try in the morning. Thanks for the suggestion. It would be nice to get some feedback from the team.

professor ape · 07-03-2019, 08:09 AM

Time for my Day 4 entry. Per MarkGracesSlumpBuster’s suggestion (great name by the way) I connected my computer through my phone as a hot spot. Same results multiple times. I then restarted my modem (again) and still had no luck. My modem is quite new, our service is strong, and the game has worked fine for months. The internet is fine for everything else including my OOTP19 access.
Could someone from the team provide feedback, even if it is just to say that you have seen this thread?

HiDesertAce · 07-03-2019, 11:24 AM

Quote:

Originally Posted by professor ape

Time for my Day 4 entry. Per MarkGracesSlumpBuster’s suggestion (great name by the way) I connected my computer through my phone as a hot spot. Same results multiple times. I then restarted my modem (again) and still had no luck. My modem is quite new, our service is strong, and the game has worked fine for months. The internet is fine for everything else including my OOTP19 access.
Could someone from the team provide feedback, even if it is just to say that you have seen this thread?

how many cards are on your inactive? i have three accounts. on my one account where I collect all the cards and have a lot of inactive cards (around 3000) i will get the cannot sync card data when my internet connection is spotty

professor ape · 07-03-2019, 12:27 PM

Quote:

Originally Posted by HiDesertAce

how many cards are on your inactive? i have three accounts. on my one account where I collect all the cards and have a lot of inactive cards (around 3000) i will get the cannot sync card data when my internet connection is spotty

While I have a number of inactive cards on each of my two teams, they are not out of control. Maybe there are a couple of hundred (at most) on each which I would be happy to clean out if I get in. Again, my internet connection is generally strong and reliable here and I did not have any issues until Sunday afternoon from which point I have gotten failures every time I try to get into either team.

CrazyWR · 07-03-2019, 08:32 PM

Also having this issue, tried about 6 times now over the last hour or so

LansdowneSt · 07-03-2019, 09:39 PM

Same here. Happened with the update. Also impacts my regular, non-PT game.

http://www.ootpdevelopments.com/boar...d.php?t=304879

SlinkyTWF · 07-03-2019, 09:47 PM

Same issue. PLUS! When I finally was able to log in, my entire team had been deactivated, AND their positional training and histories had been wiped clean! I think this falls into Severity 1 defect territory.

Findest2001 · 07-03-2019, 09:55 PM

Same issue

professor ape · 07-03-2019, 10:17 PM

Quote:

Originally Posted by SlinkyTWF

Same issue. PLUS! When I finally was able to log in, my entire team had been deactivated, AND their positional training and histories had been wiped clean! I think this falls into Severity 1 defect territory.

I have no idea what the status of my team is. I’ll be really pissed if my first season in a Perfect league is messed up because my guys have been deactivated and I can’t get in to change anything.

06-30-2019, 01:42 PM	#1
professor ape All Star Starter Join Date: Jan 2005 Location: The belly of the beast Posts: 1,498	Could not sync your card data. Please Retry. I logged in to check the last result from my playoff series. When I hit “PLAY PERFECT TEAM” it stalled and came back with an error of “Could not sync your card data. please retry.”. I logged out and tried again with the same error. I also went through a full restart of my computer and am having the same issue. My team is the Sunset Town Kings in Diamond 363. __________________

06-30-2019, 02:09 PM	#2
professor ape All Star Starter Join Date: Jan 2005 Location: The belly of the beast Posts: 1,498	As update; I closed the game and let it cycle through the next half hour. I am still getting the error. I logged out and went into my other team in Silver 289. I am getting the same error there. __________________

06-30-2019, 03:15 PM	#5
professor ape All Star Starter Join Date: Jan 2005 Location: The belly of the beast Posts: 1,498	I’ve tried at least ten more times without success. __________________

06-30-2019, 04:55 PM	#6
professor ape All Star Starter Join Date: Jan 2005 Location: The belly of the beast Posts: 1,498	I’ve now tried a reinstall of the latest patch and am still getting the same error. I have a playoff series going (maybe) and four active auctions. Is there any advice about how to get this fixed? ADDITION: I am not sure if this will help the diagnosis but for my Diamond level team I have to click “OK” eleven times for the pop up to disappear. When I try to start up my Silver level team I have to click “OK” exactly thirteen times for the pop up to disappear. That cannot be a coincidence. __________________ Last edited by professor ape; 06-30-2019 at 05:23 PM.

06-30-2019, 09:25 PM	#7
professor ape All Star Starter Join Date: Jan 2005 Location: The belly of the beast Posts: 1,498	Sorry to keep posting but I still can’t access either of my teams. I keep getting the same error with the same symptoms as described previously. I have no idea if I have been advancing in the playoffs and cannot check on my four active auctions which are scheduled to close in the next two hours. One other person noted a similar issue but I assume it is not too wide spread since there isn’t a large outcry, Any assistance would be appreciated. __________________

07-01-2019, 07:20 AM	#8
professor ape All Star Starter Join Date: Jan 2005 Location: The belly of the beast Posts: 1,498	It is the following morning and I am still getting the error. I have been promoted to my first Perfect league but cannot get in to manage my team before going to work. Obviously my team exists and is progressing but I am becoming very concerned that my team is somehow corrupted. The team is the Sunset Town Kings in league Perfect .402. I would very much like to access it this evening when I get home. Thank you __________________

07-01-2019, 05:15 PM	#9
professor ape All Star Starter Join Date: Jan 2005 Location: The belly of the beast Posts: 1,498	As another update; I got home and did the Build 52 update hoping that would fix the issue. It did not. I am still getting the same error. It has been well over 24 hours since I reported the issue and have not gotten any feedback other than the note from asaintsfan who had a similar issue. This is extremely frustrating as I have my first team in a Perfect league and am unable to get in to enjoy the season. Can I please get some guidance? Thank you __________________

07-02-2019, 07:41 AM	#10
professor ape All Star Starter Join Date: Jan 2005 Location: The belly of the beast Posts: 1,498	Day three and still no official response. Please help! As an additional note, I am able to connect to my OOTP19 Perfect Team without issue and 20 accepts my initial log in so I doubt it is my computer. When I click to “Play Perfect Team”, it goes through the load up to the point where it is synching my cards. The right side of the screen alternates between the button to play Perfect Team and the other items that usually show after you click to play. The error comes up after about 30 seconds. __________________ Last edited by professor ape; 07-02-2019 at 08:05 AM.

07-02-2019, 11:16 PM	#11
MarkGracesSlumpBuster Minors (Single A) Join Date: Dec 2018 Posts: 50	Wow, can't believe no one is getting back to you. I had that same issue when I had too many cards.. try maybe using your phone as a hotspot and connect to the game from there. I still have this issue at times as well.

07-03-2019, 08:09 AM	#13
professor ape All Star Starter Join Date: Jan 2005 Location: The belly of the beast Posts: 1,498	Time for my Day 4 entry. Per MarkGracesSlumpBuster’s suggestion (great name by the way) I connected my computer through my phone as a hot spot. Same results multiple times. I then restarted my modem (again) and still had no luck. My modem is quite new, our service is strong, and the game has worked fine for months. The internet is fine for everything else including my OOTP19 access. Could someone from the team provide feedback, even if it is just to say that you have seen this thread? __________________

07-03-2019, 08:32 PM	#16
CrazyWR All Star Reserve Join Date: Nov 2018 Posts: 549	Also having this issue, tried about 6 times now over the last hour or so

07-03-2019, 09:39 PM	#17
LansdowneSt Global Moderator Join Date: Feb 2004 Location: From Duxbury, Mass residing Baltimore Posts: 6,844	Same here. Happened with the update. Also impacts my regular, non-PT game. http://www.ootpdevelopments.com/boar...d.php?t=304879 __________________ Complete Universe Facegen Pack 2.0 (mine included) https://www.mediafire.com/file_premi...k_2.0.zip/file Just my Facegen Pack: https://www.mediafire.com/file_premi..._Pack.zip/file

07-03-2019, 09:47 PM	#18
SlinkyTWF Minors (Double A) Join Date: Apr 2016 Posts: 123	Same issue. PLUS! When I finally was able to log in, my entire team had been deactivated, AND their positional training and histories had been wiped clean! I think this falls into Severity 1 defect territory. __________________ PT24: PT23: PT22: PT21: PT20:

07-03-2019, 09:55 PM	#19
Findest2001 All Star Reserve Join Date: Aug 2011 Location: Boston Posts: 960	Same issue __________________