PT Server Errors (5/31)

Alex Murray · 05-31-2020, 09:26 PM

Hey everyone,

We are aware of the influx of Card Sync Errors and Connection issues in regards to reaching the PT servers. The issues range from connecting to teams and even for people who do get in the issues also extend into redeeming missions and doing Auction House work.

We are in contact with our server providers with their tech team to get this resolved as quickly as possible. We were updated by them this afternoon (5/31) that they believe they know the issue that is causing all of this. They believe an expired certification for some of their servers is the root issue and they are getting that fixed as quickly as possible on their end. However do to that issue being on their hardware we aren't able to actively reset or reboot servers to get around that issue. We are actively attempting to get this issue escalated through their support team so it gets priority. We will absolutely update you all as we get more info.

Thanks
Alex

Kris Jardine · 06-01-2020, 06:50 AM

UPDATE

Good morning folks. At this time, Perfect Team server-based actions remain down. This is horribly unfortunate but also, outside of our control at this time as we hope our server provider can resolve things as soon as possible. PT being down means it is down for us as well, we cannot start the Monday league generation procedure, updating promotion/relegation, basically nothing at this time. We are discussing internally a schedule/plan to get Season 11 going as soon as server access is restored.

This is extremely frustrating for us, as I'm sure it is for you as well. We want to thank everyone for their patience and understanding as we work to restore PT. Thanks.

jeffstified · 06-01-2020, 07:16 AM

Wow...delayed season. You guys are talking this realistic thing a bit too far!

Kris Jardine · 06-01-2020, 07:42 AM

Update from Markus -

Sorry guys, it seems something at the end of our service provider broke down last night, but they were able to fix it a few minutes ago, things are going back to normal now. It may be that simming will start a bit later today than usual, as promotion / relegation is now behind schedule.

Thanks for your patience!!

Chico Guilbault · 06-01-2020, 07:48 AM

Quote:

Originally Posted by Kris Jardine

Update from Markus -

Sorry guys, it seems something at the end of our service provider broke down last night, but they were able to fix it a few minutes ago, things are going back to normal now. It may be that simming will start a bit later today than usual, as promotion / relegation is now behind schedule.

Thanks for your patience!!

Question...I've never been logged on when you guys set up the new leagues/season, will I get logged out at some point or do I need to get out for that process?

Kris Jardine · 06-01-2020, 08:04 AM

Update #2 - it appears our service provider has fixed the issue and PT is returning to normal access. The dev team is currently running the promotion/relegation script. The start of simulations today will be delayed by 2 hours and start at 12pm ET

Hilbert · 06-01-2020, 09:17 AM

I was just signing up for a couple of tournaments when the servers went South yesterday, and 2 of them are stuck in 'Preparing' mode. Will those get cleaned up as well soon?

UPDATE: They're cleared up! Thanks!

Pineywoods OOTPer · 06-01-2020, 09:36 AM

Quote:

Originally Posted by Alex Murray

Hey everyone,

We are aware of the influx of Card Sync Errors and Connection issues in regards to reaching the PT servers. The issues range from connecting to teams and even for people who do get in the issues also extend into redeeming missions and doing Auction House work.

We are in contact with our server providers with their tech team to get this resolved as quickly as possible. We were updated by them this afternoon (5/31) that they believe they know the issue that is causing all of this. They believe an expired certification for some of their servers is the root issue and they are getting that fixed as quickly as possible on their end. However do to that issue being on their hardware we aren't able to actively reset or reboot servers to get around that issue. We are actively attempting to get this issue escalated through their support team so it gets priority. We will absolutely update you all as we get more info.

Thanks
Alex

Quote:

Originally Posted by Kris Jardine

UPDATE

Good morning folks. At this time, Perfect Team server-based actions remain down. This is horribly unfortunate but also, outside of our control at this time as we hope our server provider can resolve things as soon as possible. PT being down means it is down for us as well, we cannot start the Monday league generation procedure, updating promotion/relegation, basically nothing at this time. We are discussing internally a schedule/plan to get Season 11 going as soon as server access is restored.

This is extremely frustrating for us, as I'm sure it is for you as well. We want to thank everyone for their patience and understanding as we work to restore PT. Thanks.

Quote:

Originally Posted by Kris Jardine

Update from Markus -

Sorry guys, it seems something at the end of our service provider broke down last night, but they were able to fix it a few minutes ago, things are going back to normal now. It may be that simming will start a bit later today than usual, as promotion / relegation is now behind schedule.

Thanks for your patience!!

Quote:

Originally Posted by Kris Jardine

Update #2 - it appears our service provider has fixed the issue and PT is returning to normal access. The dev team is currently running the promotion/relegation script. The start of simulations today will be delayed by 2 hours and start at 12pm ET

Alex, Kris and the rest of the team

Thank you simply for addressing it and keeping us informed of what the problem was and the solution in works. It's much more appreciated than you konw.

yno88 · 06-01-2020, 12:02 PM

Nothing has changed for me. Could not connect.

DenverRenegades · 06-01-2020, 12:07 PM

If you guys need help migrating to a more robust solution , there are plenty of unemployed cloud architects in the states !

mbiller · 06-01-2020, 12:46 PM

Same boat here - still getting the "Could not connect" message pre-login. Hopefully this is still being worked on.

Kris Jardine · 06-01-2020, 01:06 PM

Quote:

Originally Posted by yno88

Nothing has changed for me. Could not connect.

I do believe the certificate issue from Saturday that affected a small number of users is still in the process of being fixed. I've passed this on to the rest of the team to follow-up

phantomtollbooth · 06-01-2020, 10:55 PM

This is still hosed for me.

El Jeffe · 06-01-2020, 11:05 PM

Still cannot connect.

bluesguy · 06-01-2020, 11:18 PM

Same unable to connect for me also.
However, on an older laptop I am able to connect.
Appreciate the devs being on top of this.
Thanks,,,,,

The Otter · 06-02-2020, 01:33 AM

Still unable to connect as well. Is there a point at which the change is likely to be fully applied? Also, would reinstalling help?

Stanley Kuppchaser · 06-02-2020, 05:15 AM

Thankfully, I can keep up with my second license on my laptop. Feel so bad for those who don't have that option. Soon I hope.

yno88 · 06-02-2020, 09:37 AM

Five days to fix a certificate issue? You guys need to put a boot in somebody's ass.

Monty_Burns · 06-02-2020, 04:01 PM

Is there any update for those of us still experiencing errors when trying to connect to Perfect Team?

Rich Grisham · 06-02-2020, 04:38 PM

We are actively engaged every day and night with our providers to resolve this issue. We realize how frustrating this is. Several of us have been working day and night since Saturday to understand, diagnose, and resolve the issue and it continues to be frustratingly out of reach for a number of our users.

We aren't letting up, we just don't have a good answer right now.

05-31-2020, 09:26 PM	#1
Alex Murray All Star Reserve Join Date: Jul 2011 Location: Arizona Posts: 500	PT Server Errors (5/31) Hey everyone, We are aware of the influx of Card Sync Errors and Connection issues in regards to reaching the PT servers. The issues range from connecting to teams and even for people who do get in the issues also extend into redeeming missions and doing Auction House work. We are in contact with our server providers with their tech team to get this resolved as quickly as possible. We were updated by them this afternoon (5/31) that they believe they know the issue that is causing all of this. They believe an expired certification for some of their servers is the root issue and they are getting that fixed as quickly as possible on their end. However do to that issue being on their hardware we aren't able to actively reset or reboot servers to get around that issue. We are actively attempting to get this issue escalated through their support team so it gets priority. We will absolutely update you all as we get more info. Thanks Alex __________________

06-01-2020, 07:42 AM	#4
Kris Jardine OOTP Developments Join Date: Jan 2017 Location: Miramichi, NB, Canada Posts: 1,022	Update from Markus - Sorry guys, it seems something at the end of our service provider broke down last night, but they were able to fix it a few minutes ago, things are going back to normal now. It may be that simming will start a bit later today than usual, as promotion / relegation is now behind schedule. Thanks for your patience!! __________________ Out of the Park Baseball 22 is available NOW! Webstore - https://ootpdevelopments.onfastspring.com/games/ Steam - https://store.steampowered.com/app/1...k_Baseball_22/

06-01-2020, 08:04 AM	#6
Kris Jardine OOTP Developments Join Date: Jan 2017 Location: Miramichi, NB, Canada Posts: 1,022	Update #2 - it appears our service provider has fixed the issue and PT is returning to normal access. The dev team is currently running the promotion/relegation script. The start of simulations today will be delayed by 2 hours and start at 12pm ET __________________ Out of the Park Baseball 22 is available NOW! Webstore - https://ootpdevelopments.onfastspring.com/games/ Steam - https://store.steampowered.com/app/1...k_Baseball_22/

06-01-2020, 09:17 AM	#7
Hilbert Bat Boy Join Date: Sep 2002 Location: Kirkland, WA Posts: 5	Tournaments messed up as well I was just signing up for a couple of tournaments when the servers went South yesterday, and 2 of them are stuck in 'Preparing' mode. Will those get cleaned up as well soon? UPDATE: They're cleared up! Thanks! Last edited by Hilbert; 06-01-2020 at 09:31 AM. Reason: Updated info

06-01-2020, 12:02 PM	#9
yno88 Minors (Double A) Join Date: May 2019 Posts: 104	Nothing has changed for me. Could not connect. __________________

06-01-2020, 06:50 AM	#2
Kris Jardine OOTP Developments Join Date: Jan 2017 Location: Miramichi, NB, Canada Posts: 1,022	UPDATE Good morning folks. At this time, Perfect Team server-based actions remain down. This is horribly unfortunate but also, outside of our control at this time as we hope our server provider can resolve things as soon as possible. PT being down means it is down for us as well, we cannot start the Monday league generation procedure, updating promotion/relegation, basically nothing at this time. We are discussing internally a schedule/plan to get Season 11 going as soon as server access is restored. This is extremely frustrating for us, as I'm sure it is for you as well. We want to thank everyone for their patience and understanding as we work to restore PT. Thanks. __________________ Out of the Park Baseball 22 is available NOW! Webstore - https://ootpdevelopments.onfastspring.com/games/ Steam - https://store.steampowered.com/app/1...k_Baseball_22/

06-01-2020, 07:16 AM	#3
jeffstified Minors (Double A) Join Date: Feb 2019 Posts: 141	Wow...delayed season. You guys are talking this realistic thing a bit too far!

06-01-2020, 12:07 PM	#10
DenverRenegades Bat Boy Join Date: Jun 2020 Posts: 1	If you guys need help migrating to a more robust solution , there are plenty of unemployed cloud architects in the states !

06-01-2020, 12:46 PM	#11
mbiller Bat Boy Join Date: Feb 2019 Posts: 6	Same boat here - still getting the "Could not connect" message pre-login. Hopefully this is still being worked on.

06-01-2020, 10:55 PM	#13
phantomtollbooth Minors (Double A) Join Date: May 2020 Posts: 152	This is still hosed for me.

06-01-2020, 11:05 PM	#14
El Jeffe Minors (Rookie Ball) Join Date: Apr 2019 Posts: 42	Still cannot connect.

06-01-2020, 11:18 PM	#15
bluesguy Minors (Single A) Join Date: Nov 2018 Posts: 90	Same unable to connect for me also. However, on an older laptop I am able to connect. Appreciate the devs being on top of this. Thanks,,,,, __________________

06-02-2020, 01:33 AM	#16
The Otter Minors (Rookie Ball) Join Date: Jul 2004 Posts: 41	Still unable to connect as well. Is there a point at which the change is likely to be fully applied? Also, would reinstalling help?

06-02-2020, 05:15 AM	#17
Stanley Kuppchaser Hall Of Famer Join Date: Aug 2017 Posts: 4,239	Still No Go Thankfully, I can keep up with my second license on my laptop. Feel so bad for those who don't have that option. Soon I hope.

06-02-2020, 09:37 AM	#18
yno88 Minors (Double A) Join Date: May 2019 Posts: 104	Five days to fix a certificate issue? You guys need to put a boot in somebody's ass. __________________

06-02-2020, 04:01 PM	#19
Monty_Burns Bat Boy Join Date: Jun 2020 Posts: 14	Is there any update for those of us still experiencing errors when trying to connect to Perfect Team?

06-02-2020, 04:38 PM	#20
Rich Grisham Biz Dev Join Date: Dec 2015 Posts: 400	We are actively engaged every day and night with our providers to resolve this issue. We realize how frustrating this is. Several of us have been working day and night since Saturday to understand, diagnose, and resolve the issue and it continues to be frustratingly out of reach for a number of our users. We aren't letting up, we just don't have a good answer right now. __________________