Crash when shopping players (progress % gets stuck)

kirshner84 · 03-15-2025, 05:27 PM

OOTP 26 gets stuck at various percentage progress bars while in the midst of shopping a player (in my case, for a prospect package both times). Once at 82%, once at 24%, both times left alone for an hour or more to make sure it wasn't just taking a while. Forced quit from the Mac app. (Zipped league files but at 7GB they can't seem to attach here.)

Lukas Berger · 03-15-2025, 06:15 PM

Rather than league files, if you can include a trace file that would help the most.

Thanks!

https://support.ootpdevelopments.com...debug-log-file

kirshner84 · 03-15-2025, 07:43 PM

Running into "OOTP log file not found" when I try to open the trace.

Lukas Berger · 03-16-2025, 06:06 AM

If you click the button to open folder containing debug files, you'll find the log there and then can just copy/paste it or attach it to a post without trying to open it in-game.

kirshner84 · 03-17-2025, 10:38 AM

Got it. Wasn't able to attach them to a post here but added them here:

https://drive.google.com/drive/u/0/f...D39ZgcupY4nsKU

Lukas Berger · 03-17-2025, 01:05 PM

Thanks, we'll check this out.

kirshner84 · 03-19-2025, 10:19 PM

Did some more testing on this, and I think it might be related to the "prospect package" shopping option. I was able to shop for single players no problem.

Matt Arnold · 03-20-2025, 04:42 AM

Unfortunately we can't fully reproduce this here.
If you follow the steps here: https://support.ootpdevelopments.com...p-developments

And only put the .dat files into a zip file, from there you can upload it to our file share following the instructions in the link, and we can investigate.

03-15-2025, 05:27 PM	#1
kirshner84 Bat Boy Join Date: Oct 2022 Posts: 5	Crash when shopping players (progress % gets stuck) OOTP 26 gets stuck at various percentage progress bars while in the midst of shopping a player (in my case, for a prospect package both times). Once at 82%, once at 24%, both times left alone for an hour or more to make sure it wasn't just taking a while. Forced quit from the Mac app. (Zipped league files but at 7GB they can't seem to attach here.)

03-15-2025, 06:15 PM	#2
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 22,021	Rather than league files, if you can include a trace file that would help the most. Thanks! https://support.ootpdevelopments.com...debug-log-file __________________ lukas@ootpdevelopments.com Pre-Order Out of the Park Baseball 27! Need to upload files for us to check out? Instructions can be found here

03-15-2025, 07:43 PM	#3
kirshner84 Bat Boy Join Date: Oct 2022 Posts: 5	Running into "OOTP log file not found" when I try to open the trace. Attached Images

03-16-2025, 06:06 AM	#4
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 22,021	If you click the button to open folder containing debug files, you'll find the log there and then can just copy/paste it or attach it to a post without trying to open it in-game. __________________ lukas@ootpdevelopments.com Pre-Order Out of the Park Baseball 27! Need to upload files for us to check out? Instructions can be found here

03-17-2025, 01:05 PM	#6
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 22,021	Thanks, we'll check this out. __________________ lukas@ootpdevelopments.com Pre-Order Out of the Park Baseball 27! Need to upload files for us to check out? Instructions can be found here

03-17-2025, 10:38 AM	#5
kirshner84 Bat Boy Join Date: Oct 2022 Posts: 5	Got it. Wasn't able to attach them to a post here but added them here: https://drive.google.com/drive/u/0/f...D39ZgcupY4nsKU

03-19-2025, 10:19 PM	#7
kirshner84 Bat Boy Join Date: Oct 2022 Posts: 5	Did some more testing on this, and I think it might be related to the "prospect package" shopping option. I was able to shop for single players no problem.

03-20-2025, 04:42 AM	#8
Matt Arnold OOTP Developer Join Date: Jun 2009 Location: Here and there Posts: 16,162	Unfortunately we can't fully reproduce this here. If you follow the steps here: https://support.ootpdevelopments.com...p-developments And only put the .dat files into a zip file, from there you can upload it to our file share following the instructions in the link, and we can investigate.